I ordered a home oxygen concentrator. The order was easy to place, shipping was fine. However, upon receipt, the concentrator made a very loud rattling noise. When I place it at a slight angle, the ra... See more
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See what reviewers are saying
My great purchasing experience with Help Medical has been with Nick Grinberg. From the first phone call and texts I’ve been perfectly happy with the company and especially Nick. His friendly attitude... See more
I ordered replacement filters from this company and both of the items i received were incorrect. Their website listed a 10 pack of filters and only one arrived. They told me it was a mistake in the we... See more
I've spent an entire week jumping through hoops for a local company, and STILL don't have a machine. After emailing my prescription to Jonathon, he was able to set me up in under 20 minutes! The custo... See more
Company details
Information provided by various external sources
is dedicated to offering you the most competitive pricing with our and providing you with the service and equipment you need to breathe easier and get a good nights sleep!
Contact info
West 57th Street 57 STE 403, 10019, New York, United States
- 8554357144
- info@helpmedicalsupplies.com
- helpmedicalsupplies.com
3.2
Average
167 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
On my trip to Westminster I had a…
On my trip to Westminster I had a stress fracture present itself. Help Medical worked with me and had an air boot delivered to my hotel. I was able to safely enjoy the rest of my trip!
26 February 2018
Unprompted review
Reply from Help Medical Supplies
Hello and thank you for the wonderful feedback. We are happy to see you are satisfied with your purchase and our medical equipment meets your needs! Please feel free to browse our sites and newsletters for more upcoming deals and we hope to do more business with you in the future. Glad the trip was an easy one. Thank you.
Found what I needed at a better price
Found what I needed at a better price, And shipping was as Anticipated
23 February 2018
Unprompted review
Reply from Help Medical Supplies
Hello and thank you for the wonderful feedback. We are glad you found the perfect product at a reasonable price. Please feel free to browse for more products and we hope to do more business with you in the future. Thank you.
I ordered my husband a cpap machine 2…
I ordered my husband a cpap machine 2 weeks ago and we still do not have the machine but they have drafted our money from our account. The order still shows "In Fulfillment" status. I would really like my product.
23 February 2018
Unprompted review
Reply from Help Medical Supplies
Dear V Whittington,
Sorry for the inconvenience. Please note we do not ship to PO BOX addresses, or else the item will be sent back to us and delay our process to get the item to you in a timely manner. If you haven't received the item yet, please call us with your order number and details so we can figure out a suitable, speedy option for you.
Very pleased
Staff are incredibly knowledgeable, professional, courteous and empathetic.
21 February 2018
Unprompted review
Reply from Help Medical Supplies
Hello Laura, your positive feedback is wonderful to hear. We are happy to see you are satisfied with your purchase and our staff performance! We hope to do business with you again. Thank you.
CPAP Purchase
Purchased, send prescription, was delivered in 3 days. Very happy
20 February 2018
Unprompted review
Reply from Help Medical Supplies
Hello Scott and thank you for the wonderful feedback. We are happy to see you are satisfied with your purchase! We look forward to doing more business with you in the future. Thank you.
Placed an order for a nebulizer
Placed an order for a nebulizer, and still did not update order status or ship 3 days later. Chatted with online rep, and was not able to obtain status because department was closed. Ended up cancelling order. Would not recommend.
18 February 2018
Unprompted review
Reply from Help Medical Supplies
Dear Chao Tran,
Sorry for the problem. Sometimes our items are out-of-stock or still being shipped from suppliers. If that is the case, we notify you and begin the process of shipping your item. We can also notify you of the equipment's new arrival date(s). Please try again and we hope to do business with you soon.
Jonathan was able to alter my order to…
Jonathan was able to alter my order to my liking and it arrived when promised and as promised.
16 February 2018
Unprompted review
Reply from Help Medical Supplies
Hello Jens and thank you for the wonderful feedback. We are happy to see you are satisfied with our staff and Johnathan was able to assist you! We care for every customer's individual needs. We look forward to more future business with you. Thank you.
Very helpful customer service
Very helpful customer service . Received order very fast. And item was in excellent shape.
16 February 2018
Unprompted review
Reply from Help Medical Supplies
Hello and thank you for the wonderful feedback. We are happy to see you are satisfied with your purchase and our medical equipment. Please browse our sites and newsletters for more upcoming deals and we hope to do more business with you again. Thank you.
Extremely pleased with this company
Extremely pleased with this company! Great customer service from start to finish. We received a top notch product which was shipped and we received it quickly. Highly recommend.
16 February 2018
Unprompted review
Reply from Help Medical Supplies
Hello Terrie and thank you for the wonderful feedback. We are happy to see you are satisfied with your purchase. If there is anything else you need from us, feel free to call and shop with us again. We hope to do more business with you in the future. Thank you.
It was a pleasure working with…
It was a pleasure working with them...they Johnathan went out of their way for me!
16 February 2018
Unprompted review
Reply from Help Medical Supplies
Hello Dale, thank you for the generous reply. We are happy to hear that Johnathan provided 5-star service for you. Please feel free to browse our sites and newsletters for more upcoming deals. Thank you again.
Great customer service.
15 February 2018
Unprompted review
Reply from Help Medical Supplies
Hello Jimmy and thank you for the wonderful feedback. We are happy to see you are satisfied with your purchase and our medical equipment meets your needs! Please feel free to browse our sites and newsletters for more upcoming deals and we hope to do more business with you in the future. Thank you.
EZ to do business with
The CPAP prices were some of the best. And the staff are very helpful, informative and patient. Quick turnaround time.
15 February 2018
Unprompted review
Reply from Help Medical Supplies
Hello Gregory. It is good to know that our prices fit your budget and exceeded your expectations. We continue to stay on top of our game and provide the best service for you. Thank you.
Excellent product for a good price
Excellent product for a good price. Shipped very quickly. Would definitely recommend.
6 February 2018
Unprompted review
Reply from Help Medical Supplies
Hello Frizzell, We are glad to see you are more than satisfied with the product and shipping. We hope to do more business with you soon. Thank you.
You only sent part of my order and I’ve …
You only sent part of my order and I’ve already spoken to three people in your company to send me the rest of the order but to no avail. Not a good first experience with your company
6 February 2018
Unprompted review
Reply from Help Medical Supplies
Edward Rossario,
Sorry for the issue. The item may have been out of stock at the time. We can still deliver you any items missing if you need it. Please contact us with your order details. Thank you.
Although I'm enjoying your product
Although I'm enjoying your product, your notification system is terrible. I didnt get any alerts that my shipment was on its way until almost a week AFTER I had received it. Even the day before receiving I had gone to the website and all it said was processing. Then, last week (almost 2 weeks after receiving my product) I get an email saying it's shipped. The product itself: wonderful, best I've had so far. Your system of keeping your customers informed: highly lacking.
28 January 2018
Unprompted review
Reply from Help Medical Supplies
Raul Perez,
Thank you for your honest feedback. We have since then updated our systems and we believe you will be highly satisfied with the new messaging and notification system. We hope to do more business again soon.
Excellent service
I do appreciate all the kind service and professionalism of the staff. They were helpful, patient and very supportive in preparing the order I was requesting! 100% recommendable!
28 January 2018
Unprompted review
Reply from Help Medical Supplies
Hello Matias and thank you for the wonderful feedback. We are happy to see you are satisfied with your purchase and our medical equipment meets your needs! If there is any other way we can help you again in the future, please contact us!
Shipment was shipped promptly
Shipment was shipped promptly! Technician was very helpful with providing info on the different CPAP machines. Excellent service overall!
27 January 2018
Unprompted review
Reply from Help Medical Supplies
Hello Vea Thai and thank you for the 5-star reply. Our customer service team has extensive knowledge of all CPAP machinery and we are happy to see you felt satisfied. Thank you.
It is great to find a CPAP supplier …
It is great to find a CPAP supplier that does not require a prescription while I am waiting to see the doctor for my new one.
27 January 2018
Unprompted review
Reply from Help Medical Supplies
Roger,
We are happy you are satisfied with our overall performance. Please be aware that some products do require a prescription, so check twice for your future orders. Thank you!
Item was perfect, shipping could improve
Item was perfect, operates as expected. Only issue was with shipping. Expected ship time was not listed. The options for free shipping could not have been slower then Ground Home Delivery which I paid $24.57 for. Ordered on the 13th, order updated to shipped on the 15th and did not receive till the 23rd. Received via Fedex - would have been faster with USPS.
27 January 2018
Unprompted review
Reply from Help Medical Supplies
Dear B Harlan, Sorry that the shipping was a bit back and forth but we thank you for the 5-star review and are happy to see you are satisfied with our overall performance. Please feel free to browse our sites and newsletters for more upcoming deals and we hope to do more business with you in the future. Thank you.
Extremely pleased with the help and …
Extremely pleased with the help and service I received! Best prices and fast shipping.
24 January 2018
Unprompted review
Reply from Help Medical Supplies
Dear Deborah,
Thank you for the kind words. We are happy to hear every aspect of our services worked out for you.
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