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Review summary

Created with AI, based on recent reviews

Evaluating 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their exceptional quality and effectiveness for both pets and humans, with many noting significant improvements in conditions like arthritis, anxiety, and seizures. The service is frequently described as excellent, with consumers appreciating the prompt and efficient delivery, easy ordering process, and helpful communication from the company. However, some people were dissatisfied with their order not arriving or experiencing significant delays in delivery. A few other people also felt that the product did not work for their dog or for themselves, and some found the dosage instructions unclear across different product strengths.

What people talk about most

Product

Users describe positive interactions with product. Many reviewers highlight the effectiveness of the CBD... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the high quality and... See more

Service

Consumers find service to be positive. Many reviewers consistently praise the excellent, reliable, and fast... See more

Delivery service

Clients share positive opinions on delivery service. Customers consistently praise the speed and efficiency... See more

Order

Reviewers highlight positive aspects of order. Many customers found the ordering process easy and praised the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very pleased with this product … small paws cbd oil . Huge improvement in our 9 yr old terrier . Inflammation reduced considerably and now running around and able to jump onto the sofa again when he s... See more

Rated 5 out of 5 stars

I can’t recommend this product enough, it has made an incredible difference to the pain I was in with arthritis. Unlike many other brands you only need one drop a day so although it’s expensive mine... See more

Rated 5 out of 5 stars

I started using hemp hero’s CBD oil in May this year when my chihuahua Dennis was diagnosed with a very agressive form of Hermangiosarcoma (blood vessel cancer) and needed his leg amputated - he was g... See more

Rated 5 out of 5 stars

I am ordering from Hemp Heroes and have been a long term customer for 6 or so years. From day 1 the service has been second to none I have ever experienced. The standard and quality of their products... See more


Company details

  1. Vitamin & Supplements Shop
  2. Pet shop

Written by the company

Hemp Heros™ is an award winning organic seed to shelf hemp company. At Hemp Heros we work directly with organic hemp farmers to ensure we use only the finest natural ingredients


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

199 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Perfect service everytime

Perfect service everytime, been using CBD drops for pets for a while now, my dog has epilepsy and these drops were the last hope we had before putting our dog on medication from the vet( which would cause other health issues) so we are so delighted that we have not had 1 episode since being on the drops !

28 April 2026
Rated 5 out of 5 stars

I'm currently working with a very…damaged & terrified dog

I'm currently working with a very fragile damaged dog, she's a foster from HuskyReacueIreland. At times her terror was really bad! Fear constantly, within 2 doses of full spectrum CBD 1000mg's she was a New Dog !! Happy, social, playful & willing to trust & be guided. I normally wouldn't say this... But it's been like Magic, in 20yrs I've never seen such a result with such a traumatized dog. I highly recommend the use of these products if you have a nervous/scared dog, Truly Amazing. Vets should prescribe this over heavy pharmaceutical drugs, it's efficacy is 2nd to none. Thank You Guys 🙏🏻👌🏻🐺😁

29 April 2026
Unprompted review
Rated 3 out of 5 stars

Product is ok

Product is ok. It was sent to the wrong address

19 April 2026
Hemp Heros logo

Reply from Hemp Heros

Hi Mauro thanks for your feedback. Unfortunately your order was already shipped by the time we saw your message that you had put in the wrong address.

Our hemp tea is also certified organic 🙌

Rated 5 out of 5 stars

Excellent communication.

Excellent communication as always ,there was a lady called Sharon who looked after my order with on post.Thanks a million guys,keep up the super work👍👌
Susan

15 April 2026
Rated 5 out of 5 stars

New customer

I have only been using hemp oil on my dog teddy for two weeks. so still early days.. but I can say that the delivery was prompt and the customer service were very helpful

19 February 2026
Rated 5 out of 5 stars

Our dog is terrified of fireworks which…

Our dog is terrified of fireworks which go off around our place every so often. We got this product to keep him calm and relaxed, and it works really well.
Prompt delivery too with free treats in the order
Great product and company

23 January 2026
Rated 2 out of 5 stars

Didn't work for my dog or for me

Didn't work for my dog or for me. The regular full spectrum CBD says use 1 drop per day, but it says that for all the strengths which it should be different for different strengths. Other CBD oils I've used that are 1500mg 30ml, tend to recommend half a pipette per day etc but obviously they'll all different. There's no clear instructions anywhere on the site on how much to actually use as 1 drop isn't sufficient so I think it needs looking at. I've bought from somewhere else so I know how much to use.

17 October 2025

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