Hendriks Financial Solutions Reviews 141

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff's professionalism, knowledge, and supportive approach, particularly praising their ability to simplify complex processes and offer peace of mind. The service is consistently described as excellent, with many appreciating the efficiency, clear communication, and personalized guidance received throughout their interactions. Some people were dissatisfied with certain aspects of the staff's conduct, mentioning instances of rudeness, unprofessionalism, and condescending behavior. However, even in these cases, the company was still able to deliver the requested mortgage offer in a timely manner.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise specific staff members for their... See more

Service

Clients share positive opinions on service. Many reviewers praise the helpfulness and knowledge of the... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Steve is a very helpful and knowledgeable professional. No questions of ours were left unanswered. The speed and depth of his responses showed he definitely knows his craft. Would not hesitate to use... See more

Company replied

Rated 5 out of 5 stars

Chantelle from Hendriks was recommended to us through our estate agent and we couldn't have been in better hands. She guided us through the minefield of different mortgages and we felt confident that... See more

Company replied

Rated 5 out of 5 stars

Chantelle was amazing! She was so supportive, professional and informative throughout every step of our house purchase. She was really flexible, which made meeting up to discuss various matters easier... See more

Company replied

Rated 5 out of 5 stars

Chantelle was amazing from start to finish! She looked into different options for our re-mortgage and explained the differences between the mortgages which were available to us. Once we had decided wh... See more

Company replied


Company details

  1. Mortgage broker
  2. Finance broker
  3. Financial advisor
  4. Financial Institution
  5. Financial Planner
  6. Insurance broker

Written by the company

At Hendriks Financial Solutions, all of us are highly qualified, motivated self-employed professionals, we offer mortgage advice from a very comprehensive panel of lenders and have access to some exclusive mortgage deals. We offer a one-stop-service comparing high street lenders allowing you to avoid having to make multiple calls/visits. We are also protection specialists ensuring that your mortgage, family and income are protected. I personally have a business protection licence enabling me to identify what your business needs from an insurance point of view and that ultimately, any cover is adequate ensuring that the correct money goes to the correct people and at the correct time. Compliance is at the forefront of our advice and you can rest assured that you will be provided with the best advice, giving you a mortgage and protection that is not just competitive but tailored to your specific needs, demands and budget. Hendriks Financial Solutions is a trading name of Just Mortgages Direct Limited, which is an appointed representative of The Openwork Partnership, a trading style of Openwork Limited which is authorised and regulated by the Financial Conduct Authority. Approved by The Openwork Partnership 10/12/2025 YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE


Contact info

4.8

Excellent

TrustScore 5 out of 5

141 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Hendriks is well worth using

Hendriks helped me a lot with my mortgage thanks to Steve, he managed to get it all sorted very fast and I was very happy to how affordable he managed to get it for me. His response time is very quick makes you understand the situation better. I’ve never known Steve but the way he speaks to you is like he’s a friend someone willing to help you and give you the hand you need. One of the best mortgage brokers I’ve ever met. Recommended a lot trust me you won’t regret it.

22 April 2024
Unprompted review
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Reply from Hendriks Financial Solutions

Thanks for your review Mohammed! I will be here to help you until you move in to your new house.

Rated 5 out of 5 stars

So pleased

I have just changed my mortgage and it has made such a difference after speaking to Chantelle she went through my details and came back with a great offer I will definitely be recommending her to my friends and family thank you so much

4 April 2024
Unprompted review
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Reply from Hendriks Financial Solutions

Hi Suzette, thank you for your kind review. Chantelle always goes the extra mile and will be delighted with this.

Rated 5 out of 5 stars

This is a first class financial…

This is a first class financial services provider. All communication was timely, and clear. I would strongly recommend using Steve and his team. HFS provided a comprehensive Mortgage Capacity Report for use in divorce proceedings, and successfully arranged the remortgaging of my property to raise funds for a divorce settlement.
At a time of considerable personal stress, HFS provided a level of professional support that surpassed my expectations. I’m truly grateful for the excellent service provided.

8 April 2024
Unprompted review
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Reply from Hendriks Financial Solutions

Thank you for your review Gavin, I am genuinely pleased to have been able to help you through this tough time.

Rated 5 out of 5 stars

Great service

I was recommended Steve through a friend. He has been very helpful with me being a first time buyer and is very easy to communicate with. Anything that needed sorting has been completed quickly, which has made the whole process easier than expected. Would definitely recommend Steve and Hendricks Financial Solutions. 

6 March 2024
Unprompted review
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Reply from Hendriks Financial Solutions

Thanks for the review Dan! You're a pleasure to work with and I will stay with you throughout the entire journey.

Rated 5 out of 5 stars

Very helpful and quick service

Very helpful and quick service, as we as friendly and easy to work with. He was really helpful and helped me organise the paperwork for my house quickly. I would recommend company heavily :)

28 March 2024
Unprompted review
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Reply from Hendriks Financial Solutions

Thank you for your review Harjinder, you are a pleasure to work with and I will be here until completion takes place.

Rated 5 out of 5 stars

Quick first appointment and seen…

Quick first appointment and seen exactly on time. Everything explained in detail to us regarding equity release and all documents emailed. The whole process took about 6 weeks, he arranged the solicitor for us who was very efficient. Highly recommended financial advisor, friendly and easy to get hold of when I had queries.

18 March 2024
Unprompted review
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Reply from Hendriks Financial Solutions

Thanks for your review Denise, I'm over the moon for both of you and wish you lots of happiness!

Rated 5 out of 5 stars

Would highly recommend Steve

Would highly recommend Steve, he helped us from start to finish with our mortgage process as well as the sale and purchase process too. He kept in touch throughout our journey which at times for us was very stressful. Thank you for all your help. Emma and Lee x

12 March 2024
Unprompted review
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Reply from Hendriks Financial Solutions

Thank you for your kind review Emma. I'm really pleased that you and Lee have finally completed! Wish you all the happiness together.

Rated 5 out of 5 stars

As a First Time Buyer

I am truly satisfied with the service. Chantelle Moore went above and beyond to take me through the process with dedication and absolute ease. Communication was quick, clear and top tier. Every decision i had to make was clearly explained and I was never left to wonder. My application was also quick and I am truly appreciative of this. I can confidently recommend Hendriks Financial Solution.

26 February 2024
Unprompted review
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Reply from Hendriks Financial Solutions

Hi Solomon, thank you very much for you kind review for Chantelle. She regularly goes above and beyond for her customers and she will be delighted with this recognition.

Rated 5 out of 5 stars

Confidently recommend his services.

We engaged Steve to assist with converting/remortgage for our current property to a buy-to-let and onward property as well. Our mortgage offer was secured without unnecessary delays. Steven exhibited prompt responsiveness and delivered detailed explanations and advice as required, showcasing a high level of professionalism and a friendly approach. Now, we look forward to completing on the properties and confidently recommend his services.

29 January 2024
Unprompted review
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Reply from Hendriks Financial Solutions

Thank you for your kind words Paul, I will continue to work with you both until the matters have completed.

Rated 5 out of 5 stars

Highly recommended 👌

We used Hendriks Financial Solutions, for our first home mortgage, and everything was perfect.
We have our agreement the same day and then the mortgage offer from the bank in less than one week.
If you are looking for a mortgage advisor, go with them to have a stressless process!

29 January 2024
Unprompted review
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Reply from Hendriks Financial Solutions

Thank you so much for your kind review! You are both a pleasure to work with and I will stay with you until we have completed.

Rated 5 out of 5 stars

As first time buyers

As first time buyers, we didn’t really know what we was doing. So we contacted Chantelle, which was the best thing we did. Guided us through the whole process which helped greatly. Couldn’t recommend enough.

8 January 2024
Unprompted review
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Reply from Hendriks Financial Solutions

Hi John, thank you for your review of Chantelle. She is very committed to her customers so will be delighted with your feedback.

Rated 5 out of 5 stars

Chelsea was excellent and can not doubt…

Chelsea was excellent and can not doubt her work, she helped us massively get through the process couldent thank her enough

20 December 2023
Unprompted review
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Reply from Hendriks Financial Solutions

Hi Jack, thank you for you're review of Chelsea and Hendriks Financial solutions. She will be over the moon with this!

Rated 5 out of 5 stars

5 stars doesn’t seem enough

5 stars doesn’t seem enough! We are first time buyers and we were overwhelmed with the thought of everything to do with getting a mortgage we didn’t know where to begin. We contacted Steve at Hendriks Financial Solutions and it was the best decision we made. His knowledge of what we needed and how to go about it made the process effortless for us. Not only did he get the best deal for us but was able to advise on insurances and helped to find a solicitor too. Honestly, I do not know what we would have done without him. Thanks Steve 🌟

18 December 2023
Unprompted review
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Reply from Hendriks Financial Solutions

You're more than welcome! You're both a pleasure to work with and make this journey enjoyable.

Rated 5 out of 5 stars

Best around by far and honest!!

From the first contact I new Steve would be the one dealing with my finances from his indepeth answers and his quick response. Nothing to much trouble no mater what time of day or evening it is.you will be in safe hands and mind at rest with Steve

1 December 2023
Unprompted review
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Reply from Hendriks Financial Solutions

Thanks Alex, you are a pleasure to work with.

Rated 5 out of 5 stars

Top Fella

Top Fella , I tried two other brokers in Wolverhampton before HFS , the first one was a women who gave me all this jargon on the phone then I hung up on her, The 2nd one I spoke to for 40 min then never replied back. then few weeks later I did a google search and found HFS about 10 min walk from my house. The office looks like its from the 1990s from outside but you cant miss it as the Day glow green car parked outside is the light beacon . so we spoke on the phone had one meeting mortgage all done and approved within 7 days . NO B.S Straight Talk job done. Forget going to the banks just go to HFS.

29 August 2023
Unprompted review
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Reply from Hendriks Financial Solutions

Thank you Patrick, I'm pleased you are happy with the service you have received.

Rated 5 out of 5 stars

Steve is a very professional guy

Steve is a very professional guy. So helpful and trustworthy. I have used Steve on two occasions now and will always continue to recommend him amd use his services in the near future.

27 October 2023
Unprompted review
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Reply from Hendriks Financial Solutions

Thank you Rachel - always a pleasure!

Rated 5 out of 5 stars

Fantastic service from Steve at…

Fantastic service from Steve at hendricks financial solutions.steve acted fast in order to get the morgage we needed to buy our forever home it was all last minute from our side but without Steve's knowledge and advise we probably would have missed out. We wouldn't hesitate to recommend to freinds and family 5 stars from us .

18 October 2023
Unprompted review
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Reply from Hendriks Financial Solutions

Thank you both! It is my pleasure :)

Rated 5 out of 5 stars

Just received a full mortgage offer for…

Just received a full mortgage offer for a BTL property, Steve was my broker who did a fantastic job. His communication was excellent and made the whole process seamless. Top Class

6 October 2023
Unprompted review
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Reply from Hendriks Financial Solutions

Thanks Yikaalo - your very welcome my friend.

Rated 5 out of 5 stars

Mind blowing service

Quick response, very helpful, good value, amazing service

30 August 2023
Unprompted review
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Reply from Hendriks Financial Solutions

Thank you, you are very welcome and a pleasure to work with!

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