Hendriks Financial Solutions Reviews 141

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff's professionalism, knowledge, and supportive approach, particularly praising their ability to simplify complex processes and offer peace of mind. The service is consistently described as excellent, with many appreciating the efficiency, clear communication, and personalized guidance received throughout their interactions. Some people were dissatisfied with certain aspects of the staff's conduct, mentioning instances of rudeness, unprofessionalism, and condescending behavior. However, even in these cases, the company was still able to deliver the requested mortgage offer in a timely manner.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise specific staff members for their... See more

Service

Clients share positive opinions on service. Many reviewers praise the helpfulness and knowledge of the... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Steve is a very helpful and knowledgeable professional. No questions of ours were left unanswered. The speed and depth of his responses showed he definitely knows his craft. Would not hesitate to use... See more

Company replied

Rated 5 out of 5 stars

Chantelle from Hendriks was recommended to us through our estate agent and we couldn't have been in better hands. She guided us through the minefield of different mortgages and we felt confident that... See more

Company replied

Rated 5 out of 5 stars

Chantelle was amazing! She was so supportive, professional and informative throughout every step of our house purchase. She was really flexible, which made meeting up to discuss various matters easier... See more

Company replied

Rated 5 out of 5 stars

Chantelle was amazing from start to finish! She looked into different options for our re-mortgage and explained the differences between the mortgages which were available to us. Once we had decided wh... See more

Company replied


Company details

  1. Mortgage broker
  2. Finance broker
  3. Financial advisor
  4. Financial Institution
  5. Financial Planner
  6. Insurance broker

Written by the company

At Hendriks Financial Solutions, all of us are highly qualified, motivated self-employed professionals, we offer mortgage advice from a very comprehensive panel of lenders and have access to some exclusive mortgage deals. We offer a one-stop-service comparing high street lenders allowing you to avoid having to make multiple calls/visits. We are also protection specialists ensuring that your mortgage, family and income are protected. I personally have a business protection licence enabling me to identify what your business needs from an insurance point of view and that ultimately, any cover is adequate ensuring that the correct money goes to the correct people and at the correct time. Compliance is at the forefront of our advice and you can rest assured that you will be provided with the best advice, giving you a mortgage and protection that is not just competitive but tailored to your specific needs, demands and budget. Hendriks Financial Solutions is a trading name of Just Mortgages Direct Limited, which is an appointed representative of The Openwork Partnership, a trading style of Openwork Limited which is authorised and regulated by the Financial Conduct Authority. Approved by The Openwork Partnership 10/12/2025 YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE


Contact info

4.8

Excellent

TrustScore 5 out of 5

141 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Very helpful

Very helpful, great communication, made the process easy

15 March 2023
Unprompted review
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Reply from Hendriks Financial Solutions

Thanks for the review Josh, it has, and continues to be a pleasure working with you.

Rated 5 out of 5 stars

Fantastic Mortgage Broker

Steve has been invaluably helpful through the whole application process for a first time buyer's mortgage. He always responded extremely quickly and always made us feel like we were a priority, always going above and beyond to help us around our working hours.
He really provided the best service we could have asked for, his expertise was invaluable when selecting a mortgage package, and he helped us through insurances and all the parts around buying a house we didn't even know we needed. He listened to our concerns and our opinions on the process and we always felt involved in the decision making, and I cannot thank him enough for his patience with all our questions throughout the process, especially when I was making things difficult.
We couldn't recommend Steve enough, we had a very long period waiting for the property we were buying, and with the mortgage rates fluctuating so wildly, he really put in more effort than we could ever have expected, and re-fixed the mortgage rate multiple times over the process so we could get the best deal available.
We would wholeheartedly recommend Steve to anyone, and thank you for all your help!

4 April 2023
Unprompted review
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Reply from Hendriks Financial Solutions

Thank you for your kind words Jo. I have thoroughly enjoyed going on the journey with you both and am over the moon for you! Enjoy your new home.

Rated 5 out of 5 stars

Fantastic Mortgage Service

This is the first time I’d used a mortgage broker and deeply regret not doing so before.
Steve made the whole process so much easier and less stressful.
Nothing seemed like too much bother for him and he always answered any questions promptly.
I can safely, with my hand on my heart recommend his services and will definitely be doing so again in the future for any further mortgages.

7 March 2023
Unprompted review
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Reply from Hendriks Financial Solutions

Thank you very much Tim! I have enjoyed going on the journey with you.

Rated 5 out of 5 stars

First class service and advice. Thoroughly recommended.

Steve was extremely knowledgeable and professional throughout the mortgage process, listened to my needs and offered great advice on the different options available. Steve also offered to help on several occasions with activities related to the mortgage, such as liaising with the Estate Agents and Conveyancing Solicitors, and ensuring that the whole process went smoothly and stress free.

20 February 2023
Unprompted review
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Reply from Hendriks Financial Solutions

Thanks for your kind words John, pleasure working with you.

Rated 5 out of 5 stars

Thank you Steve

Steve was very helpful in securing a mortgage in order to buy a property. He was highly available throughout the whole process and handled everything perfectly until completion.

24 February 2023
Unprompted review
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Reply from Hendriks Financial Solutions

Thanks Hosam, happy to have helped. enjoy your new home!

Rated 5 out of 5 stars

Amazing service !

I'm still speechless at how amazing Steve has been. From initial call the whole process has been incredibly speedy and simple and pain free. We are very happy clients with a re mortgage deal that will give us peace of mind for the next 5 years . Wouldn't hesitate to come back to Steve in the future and highly recommend him to anyone looking for a financial advisor.

2 February 2023
Unprompted review
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Reply from Hendriks Financial Solutions

Thanks Natasha, really delighted to have helped you.

Rated 5 out of 5 stars

10/10

Very helpful, Steve sort’s everything out for you mortgage insurances ect.
Definite go to for first time buyers like ourselves. 100% recommend

21 January 2023
Unprompted review
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Reply from Hendriks Financial Solutions

Thank Morgan, your very welcome!

Rated 5 out of 5 stars

10/10 service!

10/10 service!
Me and my girlfriend where hoping to buy our first house and went through Hendriks Finantial solutions to find a Morgage deal, after a few weeks we now have the Morgage deal agreed, Steve has done all of the leg work for us and all we needed to do was sign on the dotted line and pay their fee, now we’re getting on the property ladder! Defiantly recommend as they have access to all the market to find the best deals to suit you!👍🏼

20 January 2023
Unprompted review
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Reply from Hendriks Financial Solutions

Thanks Dean, I will continue to be there for both of you for as long as you need me.

Rated 5 out of 5 stars

Highly recommended!

Excellent service from start to finish. Always responsive even on weekends and evenings.

13 January 2023
Unprompted review
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Reply from Hendriks Financial Solutions

Thanks Shabana, your more than welcome.

Rated 5 out of 5 stars

First time buyers…

As first time buyers in an unprecedented time, Steve has helped my partner and I understand the mortgage process as well as find a mortgage with the lowest interest rate. Not only did he find and apply for our mortgage, but he stayed in touch with us the whole way through and answered all our questions (of which there was many!). He also helped our understanding by explaining each step as we came to it. Would 100% recommend especially for first time buyers who are new to the process.

1 November 2022
Unprompted review
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Reply from Hendriks Financial Solutions

Thanks Manisha! Very kind words, I have enjoyed helping you and Julian - you have both been a pleasure to work with.

Rated 5 out of 5 stars

Reassuring and Hard Working

Steve gives a very tailored and personal experience, making me feel at ease as a first time buyer. Thanks to him I overcame fears and stepped onto the housing ladder before the interest rates went to crazy heights. Very quick to respond and is great at dealing with EAs and Solicitors. Would recommend.

15 November 2022
Unprompted review
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Reply from Hendriks Financial Solutions

Great review Nick thank you. Delighted to have been of assistance!

Rated 5 out of 5 stars

Expert advice

I had no knowledge as to how to go about securing a mortgage and l contacted Steven. He made the process so effortless, l was able to relax while Steven did all the work. I had my Mortgage Offer which made me very happy. I recommend Steve to anyone who is looking to secure a mortgage and need an expert broker to take care of the hassle and bring success.

16 November 2022
Unprompted review
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Reply from Hendriks Financial Solutions

Delighted to be of assistance June! Just shout if you need me.

Rated 5 out of 5 stars

Steve was so helpful

Steve was so helpful in navigating me through a difficult remortgaging process, making it all very clear and easy. He took the time to explain everything, was really prompt in all our communications, and got me a great deal!

12 December 2022
Unprompted review
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Reply from Hendriks Financial Solutions

Thanks Alex, your speed with with requests was also very impressive so thank you too.

Rated 5 out of 5 stars

Absolute fantastic experience!!

Absolute fantastic experience!!! Steve was for us from beginning to end and gave us the best advice that really helped us get exactly what we needed. Whenever we queried anything he was right there and pushed things through for us. Can not express how happy we were with the experience.

19 September 2022
Unprompted review
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Reply from Hendriks Financial Solutions

Thanks Glen, you have both been so cooperative and efficient with replies and requests so thank you too.

Rated 5 out of 5 stars

I've used Steve's services twice

I've used Steve's services twice, both times he has been very efficient, effective and helpful. I've since recommended him to family members and would use again myself.

15 December 2022
Unprompted review
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Reply from Hendriks Financial Solutions

Thanks Dan! I look forward to working together again and any family or friends will receive the same service.

Rated 5 out of 5 stars

5* financial service

Steve went above and beyond to source the best mortgage product available. As first time buyers Steve ensured everything was explained throughly and all our concerns were answered very promptly. I would recommend Steve to any friends or family looking for financial services.

14 December 2022
Unprompted review
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Reply from Hendriks Financial Solutions

Thanks Lauren! working with you both has been a pleasure, so thank you for your kind words

Rated 5 out of 5 stars

Happy Customer!!

Stephen made our experience very smooth and run problem free. In the past i would always dread anything financial where we've had to sit in a stuffy office in a bank for hours. This is the new way to get your Remortgage done quickly and efficiently without the hassle.
All areas covered, Our Remortgage and Insurances all sourced for the best deals.
Thank you!
Highly Recommended!!

1 November 2022
Unprompted review
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Reply from Hendriks Financial Solutions

An absolute pleasure Laura! Hope to work together again.

Rated 4 out of 5 stars

Remortgage

Very easy to deal with. Made our remortgage go very smooth at a great rate. Very happy with the outcome. Would recommend

1 December 2022
Unprompted review
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Reply from Hendriks Financial Solutions

Thanks James! You have been, and continue to be a pleasure to work with.

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