Hen Heaven Reviews 

1,419
TrustScore 3 out of 5

2.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Not even worth one star! Do not use!!! Friends booked Hen weekend pre covid, rearranged now going in three weeks and no communication from this company! We have no idea of accommodation or activities... See more

Rated 1 out of 5 stars

Such a negative experience with this company. Our group booking was cancelling 5/6 weeks before the dept date. The lack of communication with regards to obtaining a refund was appalling. Constan... See more

Rated 1 out of 5 stars

As explained by so many others.. Still waiting for communication since lockdown, party of over 20 at over £300 each which we all paid in full as they said only then we would get our money back and no... See more

Rated 5 out of 5 stars

Can’t believe how easy it has been to organise our hens party, Jamie has taken care of everything from day one. Every question has been answered so efficiently! It takes all the hassle away from anyo... See more

Company details

  1. Recreation centre

Information provided by various external sources

A note about COVID-19: Before you write us a bad review during the COVID-19 crisis, we hope you will be kind enough to bear in mind that 80% of our staff are currently on furlough and the few individuals still working are doing their level best to reply to our customers as quickly as possible. We take our ABTA obligations very seriously and have the best interests of our customers at heart; however please note that it will take some time before we’re in a position to get back to everyone regarding the refunds and postponements that are due. ******* Hen Heaven organise brilliant weekends away for close to 50,000 passengers a year, in honour of their loved one’s pre-nuptial celebrations. We provide you with a dedicated Event Planner from quote, right through to departure and pride ourselves on truly caring about each and every one of our groups. We’re proud to say that we have over fifteen years of experience of creating incredible hen weekends!


Contact info

2.9

Average

TrustScore 3 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.9

All reviews

(1,419)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tried another company first... haven't looked back!

After trying to book a hen weekend through another company (and being scared off by the lack of customer service), I discovered Hen Heaven, and I've been really impressed so far!

There's still a couple of months until our hen weekend, but Hanna has been really helpful and I feel confident that we're going to have a great time

6 January 2020
Unprompted review
Rated 5 out of 5 stars

WOW what a weekend we had in Bournemouth !!

WOW what a weekend we had! 20 of us ladies stayed in the Hen Heaven Pamper House in Bournemouth which was amazing. Clean and tidy and superb space for us all to either congregate round a large wooden table or chill out in the lounge area. Butlers in the Buff were fantastic, such great fun, what lovely lads!
Our Adonis evening was good fun too though need to find another area for the compere and boys to strut their stuff!!
Treatments on the Sunday top class.
My feet didn't touch the ground until at least a week after the weekend. My ladies had an amazing time too and want to do it all again.
Thanks to Jaden and his team at Hen Heaven .. top class weekend! xx

19 December 2019
Unprompted review
Rated 5 out of 5 stars

The Stag company were amazing help in…

The Stag company were amazing help in arranging our stag do. We went for a weekend in snowdonia with Zip world activities which I would also recommend.a big thank ms to everyone especially Jess who was there for us every step of the way.

17 December 2019
Unprompted review
Rated 5 out of 5 stars

Jaden was absolutely amazing in helping…

Jaden was absolutely amazing in helping me to sort out a hen do for my future sister in law! He gave me the information I needed, was accommodating, had a good knowledge of Brighton and all my queries were answered promptly and were very informative!
You've helped massively thanks Jaden!

12 December 2019
Unprompted review
Rated 5 out of 5 stars

Stag company review

Have booked again through the stag company as they provide an excellent service. They make the whole process really easy and helped to provide exactly what we wanted. Jayden was our contact both times and has been so helpful and given us great suggestions and nothing was too much trouble.

12 December 2019
Unprompted review
Rated 5 out of 5 stars

So far so good..

So far so good... I booked my sisters hen in Brighton for next year. Lydia was very helpful, easily contactable and knowledgable from the get go. Can’t wait for the hen now 🎉🎉

11 December 2019
Unprompted review
Rated 5 out of 5 stars

Liverpool Hen Weekened

I contacted Hen Heaven for help planning a friends Hen Party. Being a large group of us looking to travel to a city we hadn't been to before, I was finding it difficult to find what we needed.
Jessica Ball has been extremely helpful in making suggestions on things for us to do as well as accommodation - as well as keeping the price low!
Jessica was knowledgeable about the city and offered genuine insight into how we could make the most of our weekend in Liverpool.
I'd have no hesitation recommending Jessica, and Hen Heaven to anyone planning a Hen!

11 December 2019
Unprompted review
Rated 5 out of 5 stars

30th Birthday in Barcelona!

I have been planning my 30th Birthday in Barcelona with Hen Heaven with Event Planner Lydia.... The service has been incredible and Lydia has taken into account everything I would like.
Lydia is professional, friendly and pays attention to detail which is all I can ask for! If you need an Event Planner, please ask for Lydia! Highly recommend this service :-)

9 December 2019
Unprompted review
Rated 5 out of 5 stars

Booked my hen party for next year via…

Booked my hen party for next year via Hen Heaven with Lydia, she has been brilliant with helping me choose the perfect location to getting us a great deal and helped when some of my friends where delayed in paying. Highly recommend and takes the hassle out of chasing everyone up for money, all done for you. A☆ from me

6 December 2019
Unprompted review
Rated 5 out of 5 stars

Peace of Mind

Lydia at Hen Heaven couldn't be more helpful! As a bride organising my own hen do, it really is a great help and comfort to have someone that is so efficient. The prices and packages are excellent and unique, I will be recommended to other fellow brides.

6 December 2019
Unprompted review
Rated 5 out of 5 stars

What a great weekend we all had

What a great weekend we all had! From start to finish the girls were laughing and smiling. I can't thank hen heaven enough for a memorable weekend!!! Thanks especially to my hen heaven party planner Charlotte who was fantastic every step of the way. Thanks again!

5 December 2019
Unprompted review
Rated 5 out of 5 stars

Linda has been an absolute dream to…

Linda has been an absolute dream to deal with! She has been so helpful and understanding and I couldn’t have planned the hen without her! Extremely professional, knowledgeable and I couldn’t recommend her enough!

4 December 2019
Unprompted review
Rated 5 out of 5 stars

Lydia has been absolutely brilliant

Lydia has been absolutely brilliant, friendly and helpful no matter what the question. She is always quick to respond and patient with all the emails going back and forth dealing with all sorts from changes to the number of people coming, to the package that I finally booked. It has been completely stress free and now I just can’t wait! Thanks so much Lydia

25 November 2019
Unprompted review
Rated 5 out of 5 stars

Book here with Lydia!

Lydia my party planer has made sure that everything has gone so smooth and every time I've made changes she's added on and taken off people, changed our accommodation, saved us money and communicated with me all the way. Thank you and highly recommend!

25 November 2019
Unprompted review
Rated 5 out of 5 stars

Hen Heaven

Hen heaven is amazing!
Makes planning a hen party so much easier! Lydia Stanford is my events manager and she has been so helpful and so lovely throughout my booking process I couldn’t recommend her and the company enough! Thank you! Can’t wait for the hen!

25 November 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look