Hen Heaven Reviews 

1,419
TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

Not even worth one star! Do not use!!! Friends booked Hen weekend pre covid, rearranged now going in three weeks and no communication from this company! We have no idea of accommodation or activities... See more

Rated 1 out of 5 stars

Such a negative experience with this company. Our group booking was cancelling 5/6 weeks before the dept date. The lack of communication with regards to obtaining a refund was appalling. Constan... See more

Rated 1 out of 5 stars

As explained by so many others.. Still waiting for communication since lockdown, party of over 20 at over £300 each which we all paid in full as they said only then we would get our money back and no... See more

Rated 5 out of 5 stars

Can’t believe how easy it has been to organise our hens party, Jamie has taken care of everything from day one. Every question has been answered so efficiently! It takes all the hassle away from anyo... See more

Company details

  1. Recreation centre

Information provided by various external sources

A note about COVID-19: Before you write us a bad review during the COVID-19 crisis, we hope you will be kind enough to bear in mind that 80% of our staff are currently on furlough and the few individuals still working are doing their level best to reply to our customers as quickly as possible. We take our ABTA obligations very seriously and have the best interests of our customers at heart; however please note that it will take some time before we’re in a position to get back to everyone regarding the refunds and postponements that are due. ******* Hen Heaven organise brilliant weekends away for close to 50,000 passengers a year, in honour of their loved one’s pre-nuptial celebrations. We provide you with a dedicated Event Planner from quote, right through to departure and pride ourselves on truly caring about each and every one of our groups. We’re proud to say that we have over fifteen years of experience of creating incredible hen weekends!


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2.9

Average

TrustScore 3 out of 5

1k reviews

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2.9

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(1,419)

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Rated 5 out of 5 stars

Great booking experience

Great booking experience - really easy to navigate the site and my planner, Linda Page, provided me with all the details and helped me to make planning an easy task!
Planning a hen for 17 people I was worried, but Hen Heaven made the experience really straight forward and easy :)

25 November 2019
Unprompted review
Rated 5 out of 5 stars

amazing experience

The experience I have received before booking and during my booking with hen heaven - Jessica Ball is my events manager and she has been amazing with everything, she has gone beyond and above to cater for my event, managed to get everything booked for what I wanted to happen whilst away in Alicante.

21 November 2019
Unprompted review
Rated 5 out of 5 stars

Great customer service

Very Helpful and delivered exactly what we needed. Thank you Hen Heaven and Charlotte in particular, made the whole process of organising a group much more enjoyable and far less stressful!

17 November 2019
Unprompted review
Rated 5 out of 5 stars

Hen Party

I can not recommend this company enough!
I booked my hen do in Leeds through them and everything was spot on.
From the moment I booked Charlotte was super helpful in answering all my questions (there were a lot). She made sure everything was sorted and made me feel at ease.
I booked a 2 night stay with afternoon tea, cocktail making followed by a meal and the a booth package.
We had no issues on the weekend, everything was booked really for us and it all ran smoothly.
If you are thinking of booking your hen do through them I couldn’t recommend enough.
Thank you Charlotte & the team!

13 November 2019
Unprompted review
Rated 5 out of 5 stars

The Pamper House Bournemouth

Booking through Hen Heaven took all the stress out of organising a hen party for 20 people! Alex and Becky were approachable and friendly and couldn't have been more helpful in sorting everything out and dealing with all our queries. Everything ran smoothly over the weekend and we all had an amazing time! The accommodation was perfect - clean, tidy, well equipped and close to the beach for lovely walks and all activities. The activities were well run and fun and the bride LOVED every minute...thank you!

13 November 2019
Unprompted review
Rated 1 out of 5 stars

Blackpool pub treasure hunt & meal

The price we paid for this package did not equate to what we got.
Pub treasure hunt was fun to begin with, however cannot justify paying the money for an app that stopped working for us so we could not finish our treasure hunt.
On arrival at Bella Italia for our meal it was very disorganised as the restaurant did not know what menu hen heaven had sold to us and there was a huge delay as restaurant had to make contact with them. Also the menu that hen heaven gave to us was not the menu we got from the restaurant and there was very little choice.
Our whole party was left really disappointed especially since we had tried to cancel previously due to poor menu, however hen heaven seemed to go out their way to find us another restaurant and more suitable menu (at extra cost) but this was only a facade as we found out at the restaurant as according to the restaurant manager the menu was made up and not a menu they had.
I'm not sure if this was a one off bad experience but I would not use this company again nor recommend to anyone. We were all looking forward to this and ended up really disappointed. Just a waste of our money.

3 November 2019
Unprompted review
Hen Heaven logo

Reply from Hen Heaven

Dear Lynn,

I am very sorry to hear of your disappointment with your package and experience on the weekend.

Here at Hen Heaven we strive to provide memorable weekends for every one of our customers and we are sad to hear this has not been the case for you on this occasion.

I'm afraid that as the weekend departed in September it may prove difficult to investigate this further. We can however take a look into this should you wish, and if so, please send an email to our dedicated After Care team by emailing aftercare@henheaven.co.uk.

With regards to the menu at the original venue, Hen Heaven confirmed that on this occasion we can cancel this and offer a refund for this element of your booking, which is outside of our usual process. We then sourced an alternative venue and proceeded to book as requested, sending the current menu we have from the supplier.

It is disappointing to hear that the app for the treasure hunt stopped working and had we been made aware of this on the day, we may have been able to resolve this with the supplier. We do have an emergency number for our customers to call should there be an issue, which is stated on the final itinerary. We always advise our customers to call this number to give ourselves and the supplier a chance to rectify this on the day.

I hope this helps to clarify the concerns you have raised.

Best wishes,
Olivia

Rated 5 out of 5 stars

This is my second time booking a hen do…

This is my second time booking a hen do through hen heaven, and I am yet again very happy with the service I have had from Beth . She has been very polite, helpful and patient with all the chopping and changing I have made. Beth calls me whenever she has made changes to make sure I am happy and to also make sure I receive the email sent with all the details.

I am very excited for the activities I have book for our group in Brighton.

Thank you Beth for all your help so far.

Roxanne

2 November 2019
Unprompted review
Rated 5 out of 5 stars

Blackpool Hen

Jamie Walsh has been absolutely fantastic from the start! He has been a great help in organising my sister in laws hen day/night. Thankyou so much.

1 November 2019
Unprompted review
Rated 5 out of 5 stars

👌🏼

Jaden made the process of arranging and booking my best friends hen party a million times easier. He brought calm to her squabbling hens who now have a clear, distinct plan within the tight budget they gave him.

Thanks Jaden! Xxx

22 October 2019
Unprompted review
Rated 5 out of 5 stars

Best hen weekend...

Had such a brilliant hen weekend in Budapest. Sean our party leader was brilliant from the start always a phone call away from any questions/advice that we needed and putting a fantastic personalised package together for us.

The whole weekend was very well organised down to the transfers, our hotel, location and the activities. There was always a number to call and a guide to go to if you had any questions. The organisation and service was brilliant making the weekend run smooth allowing us to make the most of every minute as hen heaven made sure the only thing we needed to worry about was the partying!

Can't recommend them highly enough. Thanks again Sean! Amanda x

15 October 2019
Unprompted review
Rated 5 out of 5 stars

I can't recommend hen heaven enough

I can't recommend hen heaven enough. I have had Bethany help me organise a hen do in Edinburgh and she has been an absolute star all the way through. Even though I have been sending constant emails regarding the hen do she has never complained and always been there to help.

15 October 2019
Unprompted review
Rated 5 out of 5 stars

A fabulous weekend in York

I felt quite nervous about organising my sister’s hen do. I’ve been on many hen weekends and know they can be quite stressful for the person doing the arranging. Thank God for Hen Heaven! There was a fab range of activities and locations and the whole process was so easy. It was great to have the flexibility to pay over direct debit and even better that everyone could log in and pay as and when. No sending awkward ‘please transfer the money’ messages!!!
We did wine tasting as our activity which was brilliant. Really different and interesting. The original venue we were booked into apparently requested to change the time not long before the hen, but rather than letting us know this, and potentially causing a stress about how it would fit in with the other things we had planned, Hen Heaven quietly arranged a different, better venue for us so there were no changes to our plan.
Thanks to all the team at Hen Heaven who were just brilliant at communicating everything and making sure we had everything we need. I’ll definitely be recommending this company to everyone I know!

13 October 2019
Unprompted review
Rated 5 out of 5 stars

Beth has been absolutely amazing in…

Beth has been absolutely amazing in helping me book my friends hen weekend. She has been incredibly helpful and informative. She’s made the process so easy and I cannot thank her enough.

13 October 2019
Unprompted review
Rated 5 out of 5 stars

No stress

Lydia has been amazing at helping me book the hen party! She has taken all the stress out of booking!
Roll on the Hen Party weekend!!

9 October 2019
Unprompted review
Rated 4 out of 5 stars

Sean has helped me book my hen party to…

Sean has helped me book my hen party to Barcelona next year, he was really prompt to reply back to my queries and has been really accommodating, I have only just booked hence the 4 stars but I look forward to the rest of the process and my hen party next year!

8 October 2019
Unprompted review

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