Hen Heaven Reviews 

1,419
TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

Not even worth one star! Do not use!!! Friends booked Hen weekend pre covid, rearranged now going in three weeks and no communication from this company! We have no idea of accommodation or activities... See more

Rated 1 out of 5 stars

Such a negative experience with this company. Our group booking was cancelling 5/6 weeks before the dept date. The lack of communication with regards to obtaining a refund was appalling. Constan... See more

Rated 1 out of 5 stars

As explained by so many others.. Still waiting for communication since lockdown, party of over 20 at over £300 each which we all paid in full as they said only then we would get our money back and no... See more

Rated 5 out of 5 stars

Can’t believe how easy it has been to organise our hens party, Jamie has taken care of everything from day one. Every question has been answered so efficiently! It takes all the hassle away from anyo... See more

Company details

  1. Recreation centre

Information provided by various external sources

A note about COVID-19: Before you write us a bad review during the COVID-19 crisis, we hope you will be kind enough to bear in mind that 80% of our staff are currently on furlough and the few individuals still working are doing their level best to reply to our customers as quickly as possible. We take our ABTA obligations very seriously and have the best interests of our customers at heart; however please note that it will take some time before we’re in a position to get back to everyone regarding the refunds and postponements that are due. ******* Hen Heaven organise brilliant weekends away for close to 50,000 passengers a year, in honour of their loved one’s pre-nuptial celebrations. We provide you with a dedicated Event Planner from quote, right through to departure and pride ourselves on truly caring about each and every one of our groups. We’re proud to say that we have over fifteen years of experience of creating incredible hen weekends!


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2.9

Average

TrustScore 3 out of 5

1k reviews

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2.9

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(1,419)

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Rated 5 out of 5 stars

Definitely recommend using these

Definitely recommend using these! So easy and straight forward to use online party hub, hassle free!
Jessica was really good at explaining everything I needed to know and very helpful!
I can’t wait to celebrate in May with all the girls in sister is going to be so chuffed with what I’ve planned thanks to hen heaven! Wooh!

3 October 2019
Unprompted review
Rated 5 out of 5 stars

Hen Heaven Indeed!

Alex has done a fantastic job putting together exactly what was needed for my best friends hen! He quickly answered - and is still, answering off any questions / concerns I have and has made me feel totally relaxed about the whole thing!!

Many thanks and great job Alex!

2 October 2019
Unprompted review
Rated 5 out of 5 stars

Good advice straight forward…

Good advice straight forward conversation over the phone with Alex prosser arranging my sister's hen do .a lot easier than some of hen websites I have experienced over the phone
Thank you Alex prosser 😁😁

25 September 2019
Unprompted review
Rated 5 out of 5 stars

Thank you to Linda,Hanna and the team…

Thank you to Linda,Hanna and the team at hen heaven.They made it simple from the beginning listening to what we wanted and gave quotes quick and simple on the Hub,they always come back to my questions timely and were accomdating.Got the whole agenda on the site which all can access if you want made it simple and we all had a fab weekend!would def recommend x

24 September 2019
Unprompted review
Rated 5 out of 5 stars

Blessed be our heroes Linda and Paul

My demands were not straightforward due to my lack of organisation and poor time management but thanks to you guys (Linda and of course Paul) I was able to book these events last minute and within the time frames I needed. You two have been amazingly patient and kind and I truly appreciate your help.

Kind regards,
Hari Sivaaji

24 September 2019
Unprompted review
Rated 5 out of 5 stars

Jessica Ball amazing hen weekend organiser

Jessica Ball was amazing helping me create the best hen weekend for my friend. As everyone knows trying to organise a number of women can be very hard work but Jessica never showed anything but amazing professionalism from start to finish and we had lots of silly questions. You need great customer service in this kind of job just to put up with the the questions and going back and fourth alone and Jessica was amazing could not rate highly enough

24 September 2019
Unprompted review
Rated 5 out of 5 stars

Linda has been amazing

Linda has been amazing. She’s so friendly. And even when I have changed plans 3 times she still helps me out and find more deals and quotes. It seems that nothing is too much for Linda. She has be extremely helpful.

21 September 2019
Unprompted review
Rated 5 out of 5 stars

Best friends hen do 2020

Lydia has been our event planner and was absolutely amazing at helping narrow down the best hotel to stay in , no matter how many changes we made last Minute she provided new quotes and kept me updated through the whole booking process which made this so easy and simple . No matter what questions I had she was able to answer and make all my ideas happen 😊. My best friends hen do is now booked for next year and I can’t wait !!! It’s going to be amazing thanks again to Lydia at hen heaven for making this whole experience a lot less stressful and more exciting . Will definitely recommend to anyone thinking of booking with hen heaven

20 September 2019
Unprompted review
Rated 4 out of 5 stars

Great Service

Linda has been helping me plan my sisters Hen Weekend in Barcelona and I have to say she has been excellent, very helpful with our needs and wants. She has answered all my annoying questions and messages within a timely manner and made fantastic suggestions.
Gave 4 out of 5 starts simply because we have not gone on the trip yet so I don’t know how smoothly it will go, but we are really looking forward to the weekend Linda has tailer made for us with plenty of exciting and fun things to do!

17 September 2019
Unprompted review
Rated 5 out of 5 stars

Hen Party Marbella

Jamie helped me organise a hen party away to Marbella. He was great in the initial stages and explained all options really well. He exceeded himself with a last minute change to the group following a hen error and we were able to swap names with little effort. The bride to be had a brilliant time and I would definitely recommend using this company based on my experience.

16 September 2019
Unprompted review
Rated 5 out of 5 stars

Hen party

Had a seemless transaction with Hen Heaven and has been great value for money. Big shout out to Dani, our guide in Prague who was simply amazing and really made our weekend with all her hints and tips! Full of information and great ideas. Lovely girl!! Thank you Dani, we thank you and wish you all the best 😘

14 September 2019
Unprompted review
Rated 1 out of 5 stars

Poor T&C’s 😡😡😡

Only pay your deposits to this company until the deadline, do not set up a payment plan (I would advise to do this in a personal account rather than to hen heaven) as if under unfortunate circumstances the hen doesn’t go ahead. They will keep all your money!!!! Therefore the word deposit means nothing as realistically if cancelled before the deadline they should only be able to retain this???? Poor T&C’s 😡😡😡😡😡

13 September 2019
Unprompted review
Hen Heaven logo

Reply from Hen Heaven

Dear Laura,

I am very sorry to hear that the hen party needed to be cancelled, and to read of your disappointment over the payments made towards the booking.

Here at Hen Heaven we pride ourselves on transparency on the information given, with customer satisfaction being paramount to all that we do.

Our customers are required to place an initial payment down in order to secure their place on the booking, with the option of using an instalment plan if preferred. The amount taken is a recurring sum each month, agreed to by our customers at the time the plan is set up. It is important to note that the plan can be cancelled at any time by our customers. I can see that you opted to place the initial payment down against your place.

Also looking at the booking it shows that your group leader requested the weekend to be cancelled and this request was replied to within our aim of 72 business hours. In that time however, with the instalment plans still live, there were a couple of recurring payments made. We therefore agreed to refund the difference as a good will gesture, as advised by the Event Planner. These refunds have previously been raised and should show in the accounts within approximately 5-7 working days depending on the bank.

I do hope the above helps to clarify your concerns and alleviate any frustrations as a result.

Best wishes,
Olivia


Rated 5 out of 5 stars

Jamie has been helping me organise my…

Jamie has been helping me organise my friend's hen do and he has been brilliant! Trying to organise 20 girls is not an easy task but Jamie has really helped get things going.
The fact that all the attendees are in charge of paying their own way is so much better and easier to manage as well!

Thanks for all your help! Now looking forward to celebrating!!

13 September 2019
Unprompted review
Rated 5 out of 5 stars

Sean was absolutely brilliant!

Sean was absolutely brilliant. He walked me through everything step by step so I was clear on how things would work. He coped with my (many) questions excellently and made the booking process so simple and enjoyable. I’d highly recommended booking with hen heaven 👌🏻

12 September 2019
Unprompted review
Rated 5 out of 5 stars

Hen heaven were amazing

Hen heaven were amazing, very responsive to any queries I had and the activities were amazing. I had all the information I needed to make the Hen weekend a success and run smoothly, I.e addresses and telephone numbers of venues.
The price was very reasonable also. I would 100% book with them again.

Thank for all your help 😊

11 September 2019
Unprompted review
Rated 5 out of 5 stars

superb organising- excellent job

I’ve been in touch organising my best friends hen do for a couple of months now while chatting to Rob.
We’ve now got the ball rolling and are ready to start things going for the Hen Do next year!
Rob has been an absolute legend and has always managed to keep in touch and find ways to alternate the hen do to my (many) requests perfectly.
He so fully deserves a raise just for always being happy to speak with me on the phone and go through every option open to us.
He even went the extra mile and gave me tips on where to leave our bags before we check in and how to find cheaper parking too, which he didn’t have to do at all.
I’m not sure if I can leave another feedback following the event but hope to be able to do so once we’ve been in the do.

Thank you so much Rob, Jamie and team! Great work ... enjoy your beer!! ;)
Xx

10 September 2019
Unprompted review

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