Henley Fan Company 

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See what reviewers are saying

Rated 5 out of 5 stars

Fantastic product, great customer service from start to finish. Very prompt delivery. My electrician was most impressed by the quality. Expensive but worth every penny

Rated 5 out of 5 stars

Great company, Great products and amazing staff. My bed fan has lasted 8 and half years before finally giving up on me. It's been used all day every day not only at night but during day (keeps dog c... See more

Rated 5 out of 5 stars

Firstly thanks to Niki for all your help in choosing my fans. Purchased three fans, a zephyr, Falcon and seabird. Fans are now in situ and I am well pleased with them, as Niki said, they are extremall... See more

Rated 5 out of 5 stars

Really pleased with our Matthews-Atlas fan, good price, quick delivery, and really good communication from Niki especially when, after ordering, we decided to swap from 52" down to 42". Niki just hand... See more

Company details

  1. Conservatory Specialist
  2. Ceiling Supplier
  3. Heating service

Written by the company

We are the UK's no 1 supplier of eco designer ceiling fans. We have been importing ceiling fans for over 27 years and stock the best models from the 6 best global ceiling fan brands, all with a 10 yr or lifetime warranty: Hunter, Matthews Fan, MrKen, Minka Aire, Casafan and our own. We offer the largest choice for the home, conservatory, office, hotel, restaurant and large HVLS fans for commercial or industrial buildings all available from our UK warehouse. We also sell our own brand premium quality waste disposal units Waste Force.


Contact info

Breach of guidelines

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Stunning light wood fan

I ordered the fan on Monday last week and it arrived on Thursday of the same week.
It has just been fitted today and looks beautiful.
The conservatory fitters loved it.
Totally silent and works brilliantly on even a low spin
Thanks Niki for your help.
Excellent service.

2 August 2022
Rated 5 out of 5 stars

Lifesaver

This is my second bedfan and I would be lost without it and to be honest on the edge of sanity it is such a help through the night when the flushing starts and has definitely improved my sleep quality and my well being in n general (menopause what menopause)

29 July 2022
Rated 5 out of 5 stars

I'm over the moon with my Henly fan…

I'm over the moon with my Henly fan though it would of been a little better help if the instructions was in English lol but we got there in the end . The fan is very robust an doesn't wobble like some cheaper fans I've seen . Overall very happy with my purchase.

28 July 2022
Rated 3 out of 5 stars

The service offered by telephone was…

The service offered by telephone was excellent. I was kept informed every step of the way and found it incredibly useful to actually be able to speak to someone about my requirements. However, the delivery was a problem. It took 10 days from ordering to receive the fans due to DPD, and they are still not yet installed. But I’m excited that they will be up & operational soon!!

28 July 2022
Rated 5 out of 5 stars

Top quality Ceiling Fans both aesthetically and workmanship wise

I would whole heartedly recommend the Henley Fan Company. The agents are easy to deal with on the phone and provide very high quality ceiling fans. Not only is our fan stunning to look at but it also gives a good range of speeds. Our bedroom has a vaulted ceiling so the fan needed an extended stem. Even at full power, the fitting to the ceiling does not rock at all. The fan was a total blessing in last week's heat wave.

25 July 2022
Rated 5 out of 5 stars

Efficient and friendly

The initial on-line order was dispatched immediately and arrived within 24 hours, which is a brilliant service.
Unfortunately the electrical pack didn't work but the manager (Niki) soon got onto it and got a new fan out to me. Can highly recommend this company.

22 July 2022
Rated 5 out of 5 stars

Replacement remote

Had to purchase a new remote as dog got hold of it, although it was more expensive than I would like (I'm a cheap skate) I ordered it and they had it in the post within minutes of the order.beimgade, they also delayed the posting of the orders to incorporate mine to ensure I got it next day. This company bend over backwards to help even after they have your money.
Had a problem pairing it and they called me directly and explained over the phone.

20 July 2022
Rated 5 out of 5 stars

Helpful telephone response and rapid…

Helpful telephone response and rapid delivery of parts. Need only one small component but had to purchase kit of parts. On delivery two wires had worked loose and had to be replaced but in spite of these niggles the overall experience was good snd I was able to restore a 25 year old fan to full working condition.

19 July 2022
Rated 3 out of 5 stars

Really good service, not the best fan

Really good service, 24 hr delivery. The fan is "ok". Firstly it has really big wheels which don't fit under my divan so although I can use it with the wheels turned round they stick out a lot, why not have small wheels or even better something flat that just glides under the bed and secondly the fan is not that cold, it's more a lukewarm breeze, needs to be colder.

15 July 2022
Rated 1 out of 5 stars

For the 100 time- I’m not Julie Williams!!

For the 100 time- I’m not Julie Williams, I’ve never bought a fan from you, I’ve told you many times you have the wrong email address but you sent multiple copies of communication, invoices, delivery details and confirmations and now this! I live in New Zealand - this must be a privacy breach! After telling you several times and receiving a number of apologies it just keeps coming! Sort it out!!!!

5 July 2022
Henley Fan Company logo

Reply from Henley Fan Company

Hi Julie

Thank you for your email. I am sorry for your disturbance. Rest assured that there is no privacy breach as our systems have full security with firewalls, 2FA, antispam and antibot scans daily.

As you know we had a customer of the same name place an order who used your email address in error due to a typo. When you alerted us we apologised and removed it but it had already passed to Trustpilot hence you got another email. I have doublechecked and can confirm that we have deleted it from all our systems.

To avoid this happening again we have now set up email verification for all new customers and I apologise again that this was not already in place.

Rated 5 out of 5 stars

Henley Zephyr Fan

Henley Zephyr Fan. Excellent fan, very quiet in operation and therefore ideal for our bedroom. Well packaged and easy to install. Delivered as promised by Nicki on the phone. Excellent service.

1 July 2022
Henley Fan Company logo

Reply from Henley Fan Company

Thank you for your review and kind comments.

Rated 5 out of 5 stars

Awesome fan

I ordered this fan on the 17th of June and the 28th it got delivered in Oostende Belgium.
A minus was that there was no tracking, I got an email that the shipment was sent and 5 working days later it appeared on our doorstep.
I've changed our "DIY shop fan" for this one and the difference is enormous
Today it took about 2 hours to install it and while I'm typing this it's turning on the lowest speed.
How to describe this fan...awesome...it is silent, the speed settings are good.
Slow speed is silent with a gentle breeze, high speed setting is very good you get a strong breeze with a noise that is not annoying.
Installing the fan is quite easy and the fixtures of the fan are very sturdy.
Last but not least, the looks....again awesome I can't stop looking at the "old airplane propeller "hanging in our living room.
Yes it isn't cheap, but o so worth it.

Geert Ghyllebert

.

1 July 2022
Henley Fan Company logo

Reply from Henley Fan Company

Thank you for your review and kind comments. The Zephyr really is our best product and I am so glad that you love it.

Rated 5 out of 5 stars

Excellent in all respects

Excellent in all respects! Helpful and patient, especially on the phone .... Fans arrived promptly.

16 June 2022
Henley Fan Company logo

Reply from Henley Fan Company

Thank you for your review and kind comments.

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