Henry Adams Reviews 

Agent showed us a property and knew nothing about it; couldn't answer a single question.

Just been shown around a house in Fishbourne. £575K for a house with rooms covered in hundreds and hundreds of dead flies. Did someone die in there? The agent could not answer any of our questions. The step at the entrance was so loose it was dangerous. Ugh Delapidated Overpriced

Was taken to a property they had listed as available and was told the next Monday that they have an existing person renting through them and that she had priority over anyone else to have that property which I found disgusting customer service then offerd me her old flat she was moving out off. Terrible customer service along which that the agent didn’t have a clue about the property anyway

What an extremely helpful company
Michelle Tattersall from the Bognor Regis London Road
Branch is so helpful.

She goes over & above what a property managers duty of care is to make the letting process as stressful as possible

They are helpful, friendly. But when it comes to serious issues like mould, they fob it off, they quick enough to blame your ‘life style’ seems even environmental health backs them.

Yea I use a dehumidifier.

There is mould and damp in every rooms, black bugs on walls and woodlice in bedroom. Mould in the children’s bedroom and damp carpet.
My children are ill on n off. I’m having to clean this off so often, i know this is effecting our health. But it gets brushed off. There is some work going to be done, like putting mould paint on walls soon. The landlord for this property puts the rent up every year, whilst all this black mould and wet, just be cautious when viewing properties. When we moved in u start to notice the damp, there was even leaks, but this has been fixed. There is old condensation dried on the window, and rotten wood which was like then we moved in, yet they shift the blame on us. I thought the deaths of other children in the uk was awake up call. Apparently not! Going to have to go further then environment health.
Be cautious.

I found Alex Bush of the Storrington branch to be most helpful and genuine. I think he was as excited about my fresh start as I was! On the same day he discussed the applications with the landlord, I found out within hours of the decision that I had been picked. They were also very accommodating when I asked to move forward my moving date by a couple of days. The only negative feedback I have is that I received no communication regarding the status of my application when Alex was on leave. I also found it quite difficult to get through to the Lettings team, although I understand they may well have been out doing viewings at the time.

Prospective sellers, should Avoid at all costs !
As a prospective Buyer I contacted via email Henry Adams regarding a property in Cambridge Ave, West Wittering, Chichester.
I received a response from someone named Jane, who had 0 customer care skills!
I politely asked if I could have a virtual viewing, I explained I was currently in the US, having sold my UK property 9 months previously, therefore a Cash Buyer able to proceed immediately without a Mortgage.
The employee Jane rudely responded with a No, we don’t do virtual viewings.

It’s a fairly normal practice with other agents, and a really straight forward procedure.
Since the property had been on the market sometime, others in same area selling fairly quickly, I asked Jane if there had been any offers?
Her response was they would NOT accept offers unless I viewed the property.
Many people relocate around the globe, it’s not a legal requirement to personally view a prospective property, therefore I’m unclear why as a British Citizen, with cash Funds from the sale of my UK property, I was told should I want to make an offer it would be unacceptable??
I asked some usual questions about the boiler’s age etc, the reply was also belligerent lacking in finesse, not to mention ignorant.
It appears Henry Adams feel they are doing everyone a favour, including the prospective Buyer.
The employee Jane had 0’proactive skills, did she offer to try a find the property information I requested? No.
After numerous other emails from myself trying to facilitate a virtual viewing from Henry Adams, I was told Manager had finally agreed to a send me a pre recorded viewing.
One that I would be unable to interact with, or indeed ask questions.
I Never received this video.
Suffice to say the property is still for Sale?
I was also told by the same Henry Adams employee, whilst the rest of the UK property market is in a slump, Henry Adams have a thriving property market.
Clearly Henry Adams of Chichester are arrogant and delusional.
My advice is stay Clear if you are thinking of marketing your property with this Company.

Thank you to Alex and the team for making everything run so smoothly. From when we first viewed the property to moving in you have been nothing but helpful and totally professional ..you made the whole process a pleasure for us

Henry Adams Storrington for Lettings - having dealt with Alex Bush for some time now, the service provided by Alex is excellent, great communication, fast results, totally professional, well informed and a delight to work with. He goes above and beyond and I would have no hesitation in recommending Henry Adams to anyone.

it was from the very beginning a competent and efficient service . appointments kept on the dot , answers to all questions , a very pleasant exchange .

Never ever would I deal with this company again. Their unprofessional and completely uncaring attitude throughout my dealings with them has left a very bitter taste. I have never dealt with such difficult agents who have showed not one iota of decent customer service. I am just so saddened and disappointed. Please don’t respond HA I’m really not interested in anything you have to say.

Nicki Smith at Henry Adams Chichester, whom we have known for 15 years, has always been warm; efficient but friendly - she understands that during a move, it can be very 'discombobulating' but Nicki's calm confidence, attention to detail has seen us through - and she has found us a lovely place to live, for which we are very grateful

Alex at Henry Adams was always friendly, efficient and helpful. On the day I moved in he met me at the property, explained everything then took metre readings which he then emailed me. All very efficient and professional.

Middleton on Sea Henry Adams team changed my view of estate agents! From the outset they were efficient and kind. Through to the post sale they never stopped being supportive. I say team, because all of them were on the sale. Not once did I ring up and get passed off because the main contact was unavailable. They all took interest and worked together from start to finish. Even post completion they continued to help! A great an positive experience...and a quick sale!

I'm so glad about to met the right letting agent at a right time. Massive thank should goes to Alex Bush at Storrington branch who helped me to get this lovely new home. The team is very friendly and helpful at every step.

I have had a very pleasant experience with Henry Adams.
Swift response to communication, swift action to requests and adjustments.
They have been very helpful and customer service is super.

From my very first contact with Henry Adams, the whole team have been exceptional in the way they dealt with my request and personal circumstances. Within 5 days they had arranged a viewing and secured my tenancy
No question or request from myself was ever too much trouble for them. Whoever I spoke to was fully up to speed as to the progress of my request
I honestly cannot thank the whole team enough for helping me secure the next chapter of my life

Viewed a couple of properties with the Bognor Regis office of Henry Adams, neither were suitable for my needs but found the staff very helpful and professional, especially Carol who showed us round. She is an asset to the company, very friendly, honest and down to earth.

The team at Henry Adams Horsham were excellent. I was selling my late mother's house as a Probate sale. The conveyancing process took longer than expected and the team, especially William Rowe-Britton really pushed hard to get the sale progressed.

Absolutely brilliant experience from start to finish! I’m new to the Horsham area and Alex, James and the rest of the team have been stellar in getting everything processed very quickly for my new rented flat. It doesn’t hurt that they’re incredibly friendly and personable too. Thank you for all your help!