Henry Adams Reviews 

204
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and accommodating nature, making interactions pleasant and supportive. Many people highlight the excellent communication, noting they were kept well-informed throughout their process. The service provided is often described as smooth, efficient, and stress-free, with reviewers appreciating the team's dedication to making complex transactions easy. However, some people mentioned a lack of consistent communication and follow-up, often requiring them to chase for updates. A few other people also felt that issues were not resolved satisfactorily, leading to disappointing experiences.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, efficiency, and... See more

Service

Consumers find service to be positive, with many describing it as professional, efficient, and courteous... See more

Customer service

Customers had ambiguous experiences with customer service, with many reporting positive interactions,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Always gave feedback from the viewings without our need to chase them up. Every step of the way (as sellers), we were informed of what was happening. I also appreciate that we were selling in a diff... See more

Rated 4 out of 5 stars

I viewed and secured a rental property in March and Alex and the team were fantastic! From start to finish, the communication was timely, support and information really clear. Highly recommend using H... See more

Rated 5 out of 5 stars

I have recently used henry Adams for a purchase through Horsham branch. My agent was William Papworth who was excellent, always very helpful and accommodating. I also dealty with other mebers of sta... See more

Company replied

Rated 5 out of 5 stars

Henry Adams have looked after the letting of 8 flats for us for about 7 years and they have done an excellent job. Sophie and her team are very professional and helpful always going the extra mile to... See more


Company details

  1. Estate Agents
  2. Property management company

Information provided by various external sources

Henry Adams: estate agents, lettings agents, chartered surveyors, auctioneers, commercial, rural & development experts with offices in Sussex, Surrey & Hampshire


Contact info

4.1

Great

TrustScore 4 out of 5

204 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(204)

47 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service from the Storrington team

We recently rented a property through Hentry Adams Storrington. From start to finish Alex and James made the whole process feel straightforward and stress free, a very different and much more pleasant experience than when we rented through one of the big chain Estate agents a few years ago! Both were (and are) easily contactable and a pleasure to deal with; helpful, courteous and informative. I would highly recommend Henry Adams Storrington, without any hesitation, to anyone looking to rent a property.

18 June 2024
Unprompted review
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Reply from Henry Adams

Thank you for your 5-star review of the Storrington Lettings team!

Rated 1 out of 5 stars

Breaches of Fiduciary Duties

Truely appalling before, during and after our sale process concluded. We are currently pursuing a legal remedy against Henry Adams, Horsham as they were in breach of their fiduciary duties to us as their client. Additionally, they did not inform us when the sale fell through, but instead felt it was appropriate to tell other parties without telling us. Both our solicitor and two other Agents in the chain said they felt that this branch of Henry Adams were disingenuous throughout, and had only hindered the process, possibly strongly influencing the buyers ultimate decision to withdraw. Avoid.

18 June 2024
Unprompted review
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Reply from Henry Adams

We thank you for your feedback. We are keen to ensure of the best value to all of our customers, so we will of course be taking the time to consider your comments and a member of the Horsham team will respond to you directly.

Rated 5 out of 5 stars

Roksana was so helpful and provided me…

Roksana was so helpful and provided me with all the information I required to make up my mind to apply to rent the apartment.

29 May 2024
Unprompted review
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Reply from Henry Adams

Thank you for your 5-star review - this will be passed to Roksana and the Bognor Lettings team!

Rated 5 out of 5 stars

Great experience

I’m in my 5th year of letting a property through Henry Adam’s Bognor Regis. And I’ve just recently bought another one to be let by them. I have nothing but good things to say about everyone. Especially Rachel, Jodie and James. They always keep me up to date with everything. And at all times are pleasant and polite. I would thoroughly recommend there services.

20 May 2024
Unprompted review
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Reply from Henry Adams

Thank you for your 5-star review of the Bognor Lettings team!

Rated 5 out of 5 stars

Henry Adams Letting Agent for property owners

I have used Henry Adams Letting Agent at Storrington for approximately 12 years for the letting and finding of new tenants for my property. Recently my flat was vacated. Alex Bush of the Storrington office speedily found new tenants. During the last few months Alex has been most helpful, friendly and efficient at the same time professional. Along with the manager James Riley they provide a well organised ,competent and caring team that I would highly recommend without any hesitation.

1 March 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service by Michelle !!!

Rung up the Bognor letting office, spoke to Michelle Tattersall on the phone, she made me have a lovely experience and helped me gain a good understanding on my enquiries couldn’t recommend Michelle enough. Thank you so much Michelle 5 star service provided.

15 March 2024
Unprompted review
Rated 5 out of 5 stars

Henry Adams - Alex Bush

We have found two rental properties now through Alex Bush in the Storrington branch. We cannot thank him enough, he has been amazing throughout both. He has been in constant communication, always replies in a timely fashion and made sure both properties were perfect before we moved. Having a toddler it can be a stressful experience moving but Alex took a lot of stress away from the process and made it a really enjoyable experience to work with Henry Adams lettings.

16 March 2024
Unprompted review
Rated 5 out of 5 stars

Great experience with renting through Henry Adams

I found Henry Adams to be very professional, approachable and friendly. From the first contact, all the way up to the signing of my tenancy, they were helpful, efficient and down-to-earth with me. Alex Bush went out of his way to ensure that I could get in to my property smoothly, and he couldn't have been more helpful to my parents when they were setting up the guarantor side of things (and the other staff in the office were particularly helpful and kind when my dad thought he had car issues when visiting the office).

I would definitely recommend Henry Adams and use again if I have to go for a rental property again (although I hope to be in my property for a long time to come!).

Thank you for your time and attention, very refreshing.

16 December 2023
Unprompted review
Rated 4 out of 5 stars

would recommend

I have been renting from Henry Adams for 10 years and overall experience was very good. They deal with any issues in a prompt and professional manner, but still maintain a personal approach.

1 March 2024
Unprompted review
Rated 5 out of 5 stars

Moving into rental property

Moving into my rental property through Henry Adams estate agency was a breeze. From start to finish, their communication was top-notch, keeping me informed at every step of the process. The staff were not only professional (massive shout out to Alex) but also friendly, making the whole experience enjoyable. What stood out the most was their transparency, they were upfront about all the details, making sure there were no surprises along the way. Overall, my move-in experience was fantastic. Highly recommend them to anyone looking for a seamless rental process.

16 January 2024
Unprompted review
Rated 1 out of 5 stars

Evicted a man with terminal cancer ,prostrate and bone cancer

Henry adams of storington evicted myself from a property they managed in pulborough .
I have terminal cancer they didn't care put me out on the streets , kept my deposit .
Heartless bunch of selfish uncaring rubbish . What a pisstake reply I never missed my rent once , complained about that devil James Riley ,.and who's going to investigate it but himself .
This man is evil and I hope God strikes him down dead
Alan Dixon a dying man thanks evil bustard.

5 March 2024
Unprompted review
Rated 5 out of 5 stars

If I could give 10 stars, I would!

If I could give 10 stars, I would! Alex and the team have been fantastic and extremely helpful. They are always helpful on calls and the information provided has been crystal clear. I would have no hesitation recommending Henry Adams!

28 February 2024
Unprompted review
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Reply from Henry Adams

Thank you for your 5 star review - it is very much appreciated.

Rated 5 out of 5 stars

Great Experience

We had a great experience with Henry Adams when renting a property, Alex Bush at the Storrington branch was friendly, approachable and kept us up to date with everything we needed to know. Henry Adams in general felt very different to the norm with letting agents who usually couldn't care less and just build up as many random fees as possible. We even got a cute little welcome box with some treats in and a card which I felt was a lovely touch. Our experience was a breeze from start to finish and we would definitely use Henry Adams again.

28 February 2024
Unprompted review
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Reply from Henry Adams

Thank you for your 5 star review, I will be sure to pass this along to Alex and the team at Storrington lettings.

Rated 5 out of 5 stars

Great service

Great service, professional, knowledgeable , Friendly staff, Alex , thank you for supporting me through the process and making the experience as painless as possible . All the staff are amazing and helpful. Thank you !

22 February 2024
Unprompted review
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Reply from Henry Adams

Thank you for your 5 star review.

Rated 5 out of 5 stars

A great experience.

We had a really smooth experience with Henry Adams. Alex Bush managed our letting from day one and I couldn’t have asked for a better person to do so. Alex really reassured us through every step, kept us informed on all updates and we are so pleased that Henry Adam is our letting agent. I’d definitely recommend them to anyone looking for a smooth and enjoyable move. We are so pleased with our new home and extremely thankful to the team. Thanks again guys!

2 February 2024
Unprompted review
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Reply from Henry Adams

Thank you for your 5 star review, I will be sure to pass on to Alex and the team.

Rated 5 out of 5 stars

Excellent customer service

Henry Adams (Horsham) has looked after me since 1997.
I bought my flat from them and then rented it out and they recently sold it for me.
Excellent service and customer care as is should be.
Nothing too much trouble.
Many thanks to all of you

25 January 2024
Unprompted review
Henry Adams logo

Reply from Henry Adams

Thank you for your 5 star review of the Henry Adams Horsham Lettings team!

Rated 5 out of 5 stars

Rachel Mills from Bognor agency

Very lovely woman who take care of me with my renting!
So supportive and helpful!
If you with Henry Adams agency ask for Rachel for lettings and any thing else!
Ewa

19 January 2024
Unprompted review
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Reply from Henry Adams

Hi Ewa, thank you for your 5 star review of Rachel at our Bognor Regis lettings office - I will be sure to pass this onto her!

Rated 5 out of 5 stars

Excellent customer service

Well, what can we say! If we could give the whole sales team at Henry Adams Selsey 50 stars, we would! They held our hand through the rough patches we experienced in selling our bungalow, (no fault of theirs, just the general public’s flippant attitude towards everything nowadays it seems!), and they supported us through to a very satisfactory conclusion. They also went above and beyond with their customer service towards us, in checking our empty property was ok after several storms, collecting post, taking meter readings for us etc etc. They really put our minds at rest whenever we had any worries or issues. We can’t recommend them highly enough! If you are looking for brilliant customer service, from a trustworthy, empathic team, you won’t go far wrong in giving Kev, Matt or Tracy a call at Henry Adams, Selsey. All the best guys, and thanks again, Fiona & Neil.

27 January 2024
Unprompted review
Henry Adams logo

Reply from Henry Adams

Hi Fiona, thank you for the great review of Kev and the team at Selsey - I will be sure to pass this along to them!

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