Simple, straightforward I am happy with the service, my bank had delays I turned to HeptaPay and they delivered. For first time user expect some delays due to security and verification before payment.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Simple and convenient, procceses are initiated and completed within a minutes for the first time but less than a minute for subsquent use
Company replied
Fast , convenient and trustable , in 3 mnts the money was with the receiver momo account in Rwanda , only the 1 star less for the rate it can be better
Company replied
I registerd with HeptaPay , I tried three times to send money to m pesa but it failed. I put the correct card details but it dont work. I wrote a e mail and get a answer on Sunday in less than two hou... See more
Company replied
Company details
- Mobile Money Agent
- also in
- Card processing service
- Currency exchange service
- Money order service
- Money transfer service
- Non-bank financial service
Written by the company
HeptaPay is an Online Agent for Mobile Money in East Africa. We allow customers to transfer money from their debit or credit cards into MTN MoMo, Airtel Money, and M-PESA in Kenya, Rwanda, Uganda, and the Democratic Republic of Congo (DRC). We also allow customers to pay businesses directly to their Safaricom M-PESA Buy Goods Till Numbers in Kenya, or MTN MoMo Pay Codes in Rwanda. A customer is not required to sign up with HeptaPay in order to transact. HeptaPay accepts payment via Visa, Mastercard, or American Express debit cards from anywhere in the world.
Contact info
Applewood Adams, Adams Arcade, Ngong Rd, 00200, Nairobi, Kenya
- +254114558252
- support@heptapay.com
- heptapay.com
4.1
Great
307 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Deeply Disappointed – Poor Service & Lack of Transparency
I had a deeply frustrating experience with HeptaPay. I made a transaction (Transaction Reference #: HP-041425681D) that was cancelled and refunded without any prior notice or proper explanation. I was later told it was due to "fraud concerns"—a vague and alarming reason to give without any clear evidence or elaboration.
Despite being informed of a refund, it has been days and the money has not reflected in my account. I have sent multiple emails requesting proof of refund and further clarification, but there has been no response. This lack of communication and accountability is completely unacceptable for a financial service provider.
If HeptaPay values its users, then transparency, timely communication, and respectful customer service should be non-negotiable. Until I receive proper documentation and my money is returned, I cannot recommend this platform to anyone.
Sincerely,
Esnart Chiwanda
14 April 2025
Unprompted review
Reply from HeptaPay
Hi Esnart,
We understand your frustration. HeptaPay has zero tolerance for fraud. As outlined in our Terms and Conditions, we reserve the right to cancel and refund transactions flagged as high-risk. The refund for your transaction was processed, and we recommend following up with your financial institution for confirmation.
Reply from HeptaPay
Hello,
Your transaction was completed on 17 Mar 2025 at 05:41:59 to EMAKPOR JEFFREY EFEMENA (250795839056). Is there anything else we can help you with?
Everything is good except the service…
Everything is good except the service is down sometimes.
6 March 2025
Reply from HeptaPay
Thank you for your feedback. We're glad you're enjoying the platform and are continuously working to improve reliability. We appreciate your patience during occasional downtimes.
Reply from HeptaPay
Thank you! We're thrilled to hear that!
I have had a good experience with this…
I have had a good experience with this merchant. But please ensure that you at least respond to emails sent when inquiring for something because it keeps us updated on things we would like to be addressed to.
18 February 2025
Reply from HeptaPay
Thank you for the kind words and valuable feedback. We’re glad you’ve had a good experience, and we take your point on communication seriously – we’re working to improve our customer service.
Reply from HeptaPay
Thank you! We're glad you found the service fast and affordable – that's exactly what we aim for!
Shocking service
Shocking service, no email response, and no ohine number, have kept our money needed for medication. A second transaction was then done, using my wifes details and the money also didnt show in the airtel account. This time the excuse was we dont know the email address, however this is not true, we have even provided the transaction report from our bank.. They are doing their best to keep peoples money. Tip : use Resolut
17 February 2025
Unprompted review
Reply from HeptaPay
Dear Paul de Beer,
You have transacted with us over a dozen times in the last one week. With each transaction, our service has been shockingly good to you!
In your latest transaction, by your own admission, you entered the wrong phone number. This is despite us adding your phone number to our whitelist to allow you to verify details before proceeding.
As such, as we explained to you on email barely moments after your transaction was completed, we do not have your money. Your funds were sent to the phone number you entered while transacting, and, regrettably, the funds were already consumed by the time of your report.
I sent the money but it was not…
I sent the money but it was not received 6 days have passed and I have not received a response from the support service. transaction number HP-020925EFBA
10 February 2025
Unprompted review
Reply from HeptaPay
Hello. We have communicated with the sender on the status of this transaction.
Reply from HeptaPay
Thank you for the positive feedback.
Reply from HeptaPay
Without any transaction details, we are unable to support. Please write to us on support@heptapay.com for assistance.
Very fast transactions and easy user…
Very fast transactions and easy user interface. Customer care is very friendly and know how to manage expectations
28 January 2025
Reply from HeptaPay
We're thrilled to hear that you had a smooth experience with our fast transactions and user-friendly interface. We are looking forward to serving you again and again!
It so sad 😭😭 that one can withdraw the…
It so sad 😭😭 that one can withdraw the amount on the card and you end up not crediting it on my M-Pesa this is pure conmanship and scam.You paid for one but the next transaction you didn't pay.please Do the reversal or pay me .
17 January 2025
Reply from HeptaPay
We're sorry to hear about your experience. Please reach out to our support team immediately so we can investigate and resolve this issue for you.
It's the best I have used so far
It's the best I have used so far. With instant transfers
16 January 2025
Reply from HeptaPay
Thank you so much for your 5-star review! 🌟 We're thrilled to hear that you're enjoying the instant transfers and finding our service the best you've used so far. Your feedback inspires us to keep delivering top-notch services.
Great service when stranded
16 November 2024
Reply from HeptaPay
We're glad we could be there for you when you needed us most.
Just don’t use this service
It’s been hours since I transacted. Nothing yet. WhatsApp messages not answered, phone calls not picked. Beginning to think this is just a scam.
20 November 2024
Unprompted review
Reply from HeptaPay
We sincerely apologize for the delay in processing your transaction. This has now been completed.
We strive to provide timely and reliable service, and it’s clear we fell short in this instance. We’re actively reviewing our processes to ensure such delays and communication gaps don’t happen again.
Thank you for bringing this to our attention and for your patience. If there’s anything else we can assist you with, please don’t hesitate to reach out to us directly at support@heptapay.com
Your feedback is invaluable as we work to improve.
responsive customer service
First time transactions can take a minute but after that it’s instant and quick. customer service team very responsive. maybe rates can be a little better but overall great service i will be using again and again.
13 November 2024
Reply from HeptaPay
Thank you for your thoughtful feedback! We're thrilled to hear that you found our customer service team responsive and that you enjoyed the speed of our subsequent transactions. We're excited to keep serving you with quick and reliable payments!
Reply from HeptaPay
We appreciate you bringing this to our attention. Your suggestion is valuable, and we're always working to improve our services to meet your needs. Please stay tuned for updates, as we continue to expand our offerings.
Family sent me money no money recieved
Family sent me money no money recieved
And they heptapay customer service is very poor and frustating no help at all
9 November 2024
Unprompted review
Reply from HeptaPay
Please reach out to us directly with your transaction details so we can investigate and assist further.
Transfer to mobile wallets
Easy to transfer money to mobile wallets and pay with your card.
31 October 2024
Reply from HeptaPay
Thank you for the fantastic review! We’re so glad to hear you found it easy to transfer money and make payments with your card. Making your experience smooth and convenient is our top priority. If there’s ever anything more we can do, just let us know. Thanks for choosing HeptaPay!
Great first experience
Before trying new fintech app I spend time checking previous reviews.
I decided to give HeptaPay a try, was a little bit confused when the receiver did not get the money directly. Then I contacted HeptaPay through Whatrsapp (quick response), few minutes later the money was received. Perfect job!
23 October 2024
Unprompted review
Reply from HeptaPay
Thank you so much for your kind review! We're thrilled you decided to give HeptaPay a try and that our support team was able to assist quickly. We appreciate your understanding, and we’re continually working to make sure transactions are seamless. If you ever need help or have any questions, we're just a message away! Thanks again for trusting HeptaPay.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.