Herb Affair Reviews 614

Kristine handled my issue very quickly and without any
problems. She was great!

Kristine was helpful and patient with me in solving my problem. I’m very happy with the service I received!

🌟🌟🌟🌟🌟

I had a fantastic experience with Herb Affair! My order was unexpectedly out of stock, but Kristine from customer service jumped in and resolved the issue promptly. She was kind, professional, and incredibly efficient. Thanks to her, everything was sorted quickly and smoothly. I’m very impressed with the support and will be shopping here again!

Very polite and helpful

this is my first time encapsulating something, and the process was easy. I read the instructions while watching the youtube tutorial and got it on my first go around, I was able to do it again with no issues. I've already recommended this brand to other friends trying to do the same thing! I couldn't find many 3rd party reviews for the site so wanted to contribute

My order specs were incorrect and I needed to have it changed before my item shipped. They were quickly on it and changed the order in a timely manner. Well done!

The customer service is fantastic. There was a problem with one of their products that I made them aware of and they were on it quickly. I did not expect anything to be replaced, I just wanted them to be aware and they went beyond that by replacing what I had used and then some! This company stands by what they say by doing everything possible to give you a great product and great service!

It was super easy to get help; Kristine was very quick and responsive.

Awesome customer service!!! She responded to my question in less than an hour! She gave me complete confidence in my purchase and resolved my question. I highly recommend her and the company she represents! Thank you!

It was easy to get in contact with Herb Affair and they answer their emails in a timely manner!!!

I had purchased the capsule-it filler in November 2024, have not been able to use it, yet. In June of 2025 I got my capsule-it filler out but I don't have the ebooks that I was to have gotten after my purchase. I reached out to Herb Affair, showing when and what I had purchased, less than thirty minutes and I had a response from Kristine at Herb Affair. She was very polite and helped me.
I am amazed at how this business pays attention to there help desk (email) and responds so quickly. You just don't find that anymore.
Thank you Herb Affair and Thank You Kristine.

Kristine responded to my inquiry right away and provided the details of my shipment. That is great customer service!

I ordered from company and shipment was delivered in a very timely manner. Thank you so much. I have not had the chance to use the product, but sure it will be great!
Thank you

If you are like me and take a lot of herbal supplements, you know how costly that can be. Buying the powered herbs in bulk is much cheaper, but most medicinal herbs taste really bad :-b The answer is to use capsules, but that is messy and VERY time consuming. This easy-to-use device reduces this hours-long chore into about a 20 to 30 minute process to get 100 capsules!
But wait, there's more: When you're done, toss the Capsule-It into the dishwasher and it's ready for reuse.
Be aware, you have to order based on the size of capsules you use. I got one for size 000, and I'm about to order one for size 0.

Great customer service. I ordered the wrong capsule size and after emailing them they changed my order within a few hours.

Best quality products on the market, good customer service and just a unique company with unique product

I was having trouble on a Friday night trying to place an order. And Kristine responded to my question quickly. I was so happy to complete my order. Thank you for excellent customer service!!

Recently, in the process of expressing a concern related to a particular product of Herb Affairs offerings, I reached out to their help desk, where Kristine got back to me right away. She was incredible at communicating with me, first because I felt that she not only listened to me (through email), but that she also dialoged back and forth until she understood my point of view and then could then assist me. I don't often write such a review, but the high quality manner of service that Kristine provided was remarkable.

I placed an order and made a mistake. I emailed Herb Affair to see if it was possible to correct my error without canceling and heard back very quickly confirming the update had been made. What service!!

I've been a customer of Herb Affair for over five years, and while I recently encountered an issue with my order, Kristine from their customer service team absolutely saved the day. She was incredibly responsive, empathetic, and went above and beyond to resolve my problem quickly.
What impressed me most was how she handled the situation with genuine care and professionalism. She immediately processed a replacement order and kept me informed throughout the entire process. It's rare to find customer service representatives who truly understand the value of taking care of long-time customers.
Kristine's communication was prompt, friendly, and reassuring during what could have been a frustrating experience. She turned a potential negative into a positive, and that's the mark of exceptional service.
I'm grateful for representatives like Kristine who make Herb Affair stand out from other companies. She's definitely an asset to your team!
Highly recommended - both Kristine specifically and Herb Affair as a company that clearly values their customers.