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Herbal Apothecary Reviews 521

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TrustScore 4.5 out of 5

4.6

Herbal Medicine Shop
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Review summary

Created with AI, based on recent reviews

Looking at 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, especially the freshness and effectiveness of the herbs and tinctures. Many people highlight the excellent delivery service, noting its speed and reliability, and appreciate the careful and often biodegradable packaging. The overall service, from easy ordering to helpful staff, is frequently described as brilliant. However, some customers also noted issues with delivery, including delays and packages being left without notification. A few other people also felt that the product packaging was excessive. There were also isolated reports of receiving products that did not meet expected quality standards.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers consistently praise the high quality of... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast and efficient... See more

Quality

Consumers consistently express satisfaction with the quality of products. Many reviewers highlight the high... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the reliability,... See more

Order

People report positive experiences with order. Many customers find the ordering process easy, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely exceptional quality herbs. This supplier is truly special. I cannot stress enough the quality and freshness of the herbs I have received. Easy to browse the website and make an order, which... See more

Rated 5 out of 5 stars

One of the tinctures was not in stock. I was notified by email after restock, and that was helpful. I needed an additional tincture after placing the order, and the staff allowed me to amend it on the... See more

Company replied

Rated 5 out of 5 stars

Brilliant as always! I’ve been buying from HA for over 20 years! Never any problems. Staff are wonderful, easy to contact and knowledgeable. Deliveries are always quick and reliable. Products are hig... See more

Rated 5 out of 5 stars

From the start have had a wonderful experience with Herbal Apothecary, customer service was excellent and swift and the products purchased seem to be of the finest quality. Very clean and obviously we... See more

Company details

  1. #22 of 33 best companies in Herbal Medicine Shop
  2. #14 of 24 best companies in Herbalist
  3. #86 of 120 best companies in Manufacturer
  4. #5 of 8 best companies in Research and Product Development
  5. #10 of 17 best companies in Tea Manufacturer

Written by the company

We supply one of the largest ranges of herbal products in the UK, including tinctures, fluid extracts, capsules, organic & biodynamic products, whole, cut, and powdered herbs to practitioners, and other businesses. Part of Nature's Laboratory, along with Sweet Cecily's and BeeVital. A family business wholly committed to the principles of natural medicine and to serving the user. We also have retail product ranges such as teas, and creams. We also provide Product development services, contract manufacturing services, Chromatographic Analytical services, and Regulatory Services. We are ISO9001:2015, Biodynamic Organic, HerbMark Certified Manufacturer.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

521 reviews

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Replied to 25% of negative reviews

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Rated 5 out of 5 stars

Delighted and very grateful.

I have used this company for many years and have received via a colleague’s order for economy. However I needed the products quite urgently. I ordered on a Sunday and received within 2 working days. This was very efficient and straight forward. Thank you. I will be using you again.

29 January 2024
Rated 5 out of 5 stars

Excellent quality

Awesome high quality herbs, guaranteed quality every time, good reward system, good vast range of herbs, quick shipping, what more can you ask for?

12 January 2024

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