Herbalisttea room  Reviews 

334
•
TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

HTR Used to be my goto, Sadly not now. Placed an order, sent funds via bank transfer, no order received, tried to communicate with them via whatsapp, email and text. Nothing back! Please AVOID a... See more

Rated 1 out of 5 stars

No delivery, no response on phone or email, don't waste your money or time, what a con!!!! Got instant reply when l left this review it said F *** YOU! They wont refund either, the good reviews are c... See more

Rated 5 out of 5 stars

If any of the 1 star reviews on here are stopping you buying from HTR, I give you this. I can almost guarantee, that at some point during the transaction, that customer was behaving like a c*nt. I've... See more

Rated 5 out of 5 stars

Excellent service, being first time user to a site im always a little sceptical, but definitely no need to be, delivery as expected and on time, alway a struggle to find nice hash locally however... See more

Company details

  1. Cannabis shop

Written by the company

Online U.K Cannabis shop selling Cali hybrid flavours, original cannabis strains, cannabis vapes, cannabis Edibles, cannabis tinctures & topicals


Contact info

2.6

Poor

TrustScore 2.5 out of 5

334 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.6

All reviews

(334)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service A++

Excellent service! A++

Although they didn’t have the exact tea that I ordered… they sent an equivalent blend PLUS some free exotic blend tea as a gesture of good will.

I would highly recommend these excellent tradespeople and I will order from them again.

3 January 2025
Unprompted review
Rated 5 out of 5 stars

Lost order replaced

I placed an order that was unfortunately lost in the post. This is the first time an order from HTR has gone astray, so I notified them and they sent a replacement.

6 November 2024
Unprompted review
Rated 5 out of 5 stars

Greatest Of Them All 🎉

Thank you Herbalisttea ✊ I can confidently say this company is the GOAT in the UK. If you haven't tried the products on their site then in my humble opinion you've been missing out on one of, if not the best (strongest) stuff the industry has to offer.

 Cudos to everyone for providing an excellent service and top tier products. It's greatly appreciated.

To anyone that thinks different it's important to show your appreciation, especially if you've had a good service 💯

16 October 2024
Unprompted review
Rated 5 out of 5 stars

Always delivers on time and good…

Always delivers on time and good quality. I'm using them for 3 years now and I never had an order that I haven't received and only had 2 delayed orders due to stock issues. I definately recommend them.

4 October 2024
Unprompted review
Rated 1 out of 5 stars

Unreliable, slow & easily confused

It took them over a week to send out a special next day order of 4 different items and I only received 2 items. After a week of no response to emails I give up with them. Just an all around lousy experience.

2 October 2024
Unprompted review
Rated 5 out of 5 stars

Nice one!

Have bought from these guys a good few times : good products,very fair prices,fast dispatch,reliable service altogether.Thanks🙏

20 September 2024
Unprompted review
Rated 5 out of 5 stars

Review time

I have placed a few orders with this company and I recommend them highly.
Every order I have made has arrived on time, the product has been top quality and always well packaged which is important.
I will stick with these guys from now on, great service.

23 August 2024
Unprompted review
Rated 1 out of 5 stars

not worth the stress

Ordered a few weeks ago and nothings come still. Have emailed several days ago and haven’t had a response. Reading the reviews I'm pretty sure it'll come eventually but I'm gonna have this up until it does just incase. Honestly not worth ordering if you don't want to be super stressed about it coming or not. Order is said to be shipped as of 2 weeks ago but unclear on whether that’s accurate or not and there’s no further tracking past that. (If the order comes soon I'll probably change my review but that's all I've got for now.)

20 August 2024
Unprompted review
Rated 1 out of 5 stars

Don't waste your money.

Every single time I select the "Special Next Day" delivery these guys ignore it & send my packages first class signed for, which is £5 cheaper for them & it takes 3x as long to arrive. I've ran out of weed a few times now, just because they wanna pocket the extra cash! I'm not using this website anymore.

20 August 2024
Unprompted review
Rated 5 out of 5 stars

Reliable Service and Quality Products

I've been a regular customer of these guys for over a year now and I have to say that they've never disappointed me. Orders arrived within 2 days of purchase, every time, and I've often received free bonus gifts. Their cola cubes have been a total revelation to me (top tip: half a teaspoon of icing sugar into the bag really helps with longevity as they've a tendency to melt a bit and stick together otherwise) and the vapes and herb have been uniformly excellent. As long as they keep up the great service and quality, I won't be going anywhere else.

8 August 2024
Unprompted review
Rated 1 out of 5 stars

Be wary!!

Be wary!!! It's legit but a gamble.
Been waiting over a month for goods and/or a response before writing this review.

Product arrives eventually but they are impossible to contact so I would use other companies out there, unless you're desperate that is ( like I was).

Also avoid ordering more than one item at a time as the pickers seem to have a problem with maths ( not their fault but the lack of contact makes this issue problematic.)

Ordered 3 items on 20th June but only received 1 item- various emails and attempts to contact but no joy.

The item I ordered was so horrible ( possibly down to personal preference but never in my 30+ years have I not managed to consume and had to throw away)
I have recently emailed saying I don't want a replacement and they can keep the money (yes it was that bad)
Always sceptical about using this company so was a risk on my part.
You win some, you lose some

20 June 2024
Unprompted review
Rated 5 out of 5 stars

5 Stars from me

Been a loyal customer for a long time. Orders always arrived as described and never have had to wait more than a few days. Deliveries normally arrive to North of Ireland in 2 days. Great service, wouldn’t use anyone else.

23 July 2024
Unprompted review
Rated 1 out of 5 stars

same issue with my order

same issue with my order, as other reviews. BEP8K. 2 weeks late and numerous attempts to contact the company, without a response. Shame as the company was decent a while ago, and products are good. Customer service is non-existent. I wont be ordering again.

24 June 2024
Unprompted review
Rated 1 out of 5 stars

Well it did arrive so I will give them that…however it was so shockingly bad I almost wished it hadn't!!!

Well it did arrive so I will give them that, but what arrived hardly constitued as "top shelf" or "AAA" - it's the most sorry excuse for herb I've ever seen - blackened!!!!, badly trimmed, badly cured and just truly disgusting to look at, I don't even think I'd want that in my lungs, it's also below weight

I ordered the NEW" WHITE TAHOE COOKIES🍪 TOP SHELF EXOTIC U.S CALIFORNIA IMPORT Strain, which promised a sativa like energised and creative high which helps with pain but that is completely misleading as you'd think you'd be getting a premium product but premium it is not!!

£47.50 lost to charlatans, not pleased at all - this was my second order, I ordered a long time ago and wasn't impressed but thought I'd give them another chance as my usual people aren't around, but no that's the last time I would ever visit this store & I don't mind paying more for quality but this was the worst experince of any online head shop I've dealt with

I wish I could include a photo of just how pitiful my order looked, absolutely shameful!

If you appreciate fine herb don't ever waste your cash here, It's sad that people go to all that effort of making a weird website with woodburners on it and then take zero pride in what they put out, where are all the decent folks? I don't know but they ain't here!

EDIT_
What a vile response from someone clearly as mad as they must be to sell what they did, I have no reason to lie and am not a "pig" you are unprofessional and have no pride in what you do, stealling from people who work hard for their cash gross , just gross reply

Good work you do? you must be delusional to think that what you do is good, you take peoples cash based on a lie and then send them something unusable, I would argue you can't 'clearly' see anything and that's your problem, you sent me something below sub par and accuse me of all sorts when I point it out - criminals

28 May 2024
Unprompted review
Herbalisttea room  logo

Reply from Herbalisttea room

Bla bla bla you scumbag. Alo alo alo, pig alert from the online cyber unit or other competitor😂😂

We can clearly see you are a paid up liar working for another competitor or you are a pig trying to dirty our great service because we wre taking all your customers with our top class products. pathetic really there such scumbags like you still trying to discredit the good work we do for the British public. Do yourself and the rest of us a favour by crawling back into the sewer from whence you came. Good bye and good riddence👋

Rated 5 out of 5 stars

Listen up guys

Listen, uk stock arrives faster, if you mix and match from home and abroad it takes much longer but they always deliver, 2 or 3 weeks is the longest iv waited but thats for the reason above. 5stars on my vapes everytime

10 May 2024
Unprompted review

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