Herbal Shop UK Reviews 

158
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service, noting that parcels often arrive within twenty-four hours or the next day. Many people also find the online ordering process very simple and straightforward while deeply appreciating the competitive prices. Consumers are thoroughly impressed with the high quality of the products, mentioning delicious flavors and enjoyable daily shakes. Buyers consistently note the helpful customer service, great protective packaging, and reliable communication throughout the entire transaction. Shoppers express complete satisfaction with their purchases and state they will definitely place future orders with total confidence.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the exceptionally fast... See more

Product

Clients share high satisfaction on product, praising the fast delivery and great flavors. Reviewers also... See more

Service

Reviewers mention positive feedback about service, consistently highlighting super quick delivery and great... See more

Order

Users describe positive interactions with order, highlighting the very easy purchasing process and extremely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast delivery and cheapest price online. I’ve had the chocolate and the cafe late flavours before and love them. I get the protein i need for breakfast and lunch and I can eat what I want for dinner w... See more

Company replied

Rated 5 out of 5 stars

Herbal Shop UK has a competitive pricing and delivery in less than 48 hours. I am a first time buyer and highly impressed with the service and would definitely place a bulk order next time. Thank y... See more

Company replied

Rated 5 out of 5 stars

Competitive prices and quick delivery very happy with my purchase! Will buy again for sure.

Company replied

Rated 5 out of 5 stars

Ordered Saturday evening, delivered Tuesday morning, this was the second order, would highly recommend ease of ordering, Royal Mail tracked24. Informed of process all along

Company replied


Company details

  1. Fitness and nutrition

Written by the company

Herbal shop is an online supplier of Herbalife products.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

158 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(158)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Superb

Great communication and very quick delivery

4 November 2025
Herbal Shop UK logo

Reply from Herbal Shop UK

Thanks for sharing and giving us your business

Rated 5 out of 5 stars

Competitive pricing and delivery in less than 48 hours.

Herbal Shop UK has a competitive pricing and delivery in less than 48 hours. I am a first time buyer and highly impressed with the service and would definitely place a bulk order next time.

Thank you Team

3 October 2025
Unprompted review
Herbal Shop UK logo

Reply from Herbal Shop UK

Many thanks, hope to see you again

Rated 1 out of 5 stars

Order wrong!

Ordered 2 shakes and only got one!

10 October 2025
Herbal Shop UK logo

Reply from Herbal Shop UK

Hi, thanks for your order and message. We had to dispatch your order from 2 different locations as we only had 1 left in the main store. Your order was placed late on Friday and we didn’t want you to be with product for 4/5 days. It looks like you received the first parcel on Monday. You should have the 2nd shake Wednesday. What we should have done is communicated better what we had done and why. Apologies for that.

Rated 5 out of 5 stars

Fast delivery and cheapest price…

Fast delivery and cheapest price online. I’ve had the chocolate and the cafe late flavours before and love them. I get the protein i need for breakfast and lunch and I can eat what I want for dinner which works for me when I’m trying to drop a few kgs.

4 October 2025
Herbal Shop UK logo

Reply from Herbal Shop UK

Thanks for your order and sharing your experience. We hope to help you again in the future.

Rated 5 out of 5 stars

Good service all round

My order had an error occur and as soon as Herbal life was made aware, the issue was sorted within 48hours which was pretty impressive.👏👏👏👏

13 September 2025
Unprompted review
Herbal Shop UK logo

Reply from Herbal Shop UK

Apologies for the issue, glad you were happy with how we addressed it.

Rated 1 out of 5 stars

Strong possibility of a scam

I ordered my order on the 29th it’s now 12th and nothing has shown up at my door neither does the phone number on the webpage work. So I’m guessing this is a scam.

29 August 2025
Herbal Shop UK logo

Reply from Herbal Shop UK

Thanks for your comment. We’ve sent you an email about your order. According to our records it’s been delivered. We are sorry you have an issue. If you correspond with us directly we will be happy to resolve your concerns. As you can see we’ve been providing people with a high standard of service for over 5 years and definitely are not in the scam game. We look forward to hearing from you and resolving your issue.

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