Website is clear and easy to navigate, always delivered on time if not early, juices of high quality. A very trusted staff and business. I order for my husband so I get the sweeties,thank you!
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See what reviewers are saying
I bought two oxva xlim devices about a month ago, switching from disposable pods from a different company. I’m highly satisfied. I’m still using the original pod which has been refilled countless ti... See more
I always use Herbaltides, i love the service in the shops (staff are very friendly and helpful and not at all pushy) and online (you get a little sweet treat and a handwritten note saying thank you... See more
Company replied
Fantastic customer service , shopped here since opening day! Great variety of flavours. Very quick on delivery if cannot get to the stores. Always happy to help and answer any questions. And very loya... See more
Company replied
Company details
Information provided by various external sources
Herbal Tides are an established e-liquid company based in Derbyshire, we have a fully developed brand of e-liquids and all flavours are mixed on the day of purchase in our clean room laboratory at our Derby HQ’s. The team at HT strive to bring a unique experience when it comes to vaping and e-liquids. We help first time buyers to explore different devices to suit your lifestyle, from pod systems to Sub Ohm devices, there is something to suit each individual. Then you can sample a large collection of e-liquids to find the one that you really like. Whether new to vaping or experienced, our staff provide the very best advice, and value our style of customer service with our motto “People before profit” . It’s important that we not only listen to our customers feedback, but act on it. Which is why we continue to bring out new flavours at affordable prices, based on our customer feedback. We have been mixing since 2009 and treat mixology as a science, we take great pride in producing our products and we hope you enjoy them as much as we do.
Contact info
117a Dale Rd, DE21 7DJ, Spondon, Derby, United Kingdom
- 01332 987 597
- sales@herbaltides.co.uk
- herbaltides.co.uk
4.9
Excellent
244 reviews
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Great customer service.
I found herbaltides while looking online for e-liquid.
Although I have not yet tried the products that I've purchased (arrived this morning... More on that in a bit) I was more than happy with what they had to offer.
The array of flavours was amazing, the value was astounding and the next day delivery...... We'll you can't complain at all.
Generally, I was over the moon with what had transcribed and didn't think it could be any better..... But I was wrong. Upon opening the invoice I had a hand written note from the team tha King me for my purchase and wishing me an awesome day. Now if seeing that doesn't bring a smile to your face then what's the point in life.
Fantastic customer service.
I will leave another review in a couple of days based upon the products themselves.
20 February 2021
Unprompted review
Reply from Herbaltides
Hello Fraser,
Thank you so much for your review! We're thrilled that you were happy with the flavours and value of our products. It was a pleasure to be able to provide them to you so quickly and we hope they live up to your expectations.
We really appreciate the time it takes for reviews like yours--whether good or bad--so thank you again! We'll be sure to include this in our monthly newsletter as well as on social media too.
I love Herbal Tides!
I love Herbal Tides. I’ve been shopping here for a few years now & I love it!
The staff are so friendly and approachable, they always recommend juice flavours they think I’d like and are always happy to help.
The loyalty points scheme is well worth it for money off.
Delivery is always lightning quick and reliable.
100% recommend!
9 February 2021
Unprompted review
Reply from Herbaltides
Thank you for your review Annie, and your loyal service. We are glad that you find the website loyalty scheme to work for you, and enjoying the many flavours we have to offer.
Excellent service and fast delivery.
8 February 2021
Reply from Herbaltides
Hi Rach, thank you for your review. We hope you enjoy our products.
Will never go anywhere else!
Will never go anywhere else!! Best liquids around!!! Deals amazing!
Staff always helpful and friendly. And nothing is ever too much for them guys! Even during the pandemic!!
Cheers guys. Keep up the excellent work!!
8 February 2021
Reply from Herbaltides
Thank you for your review Becki, and thank you for choosing HT to keep you going through these difficult times.
I am happy with my delivery thanks
8 February 2021
Reply from Herbaltides
Thank you for your review Claire, glad you are happy with our delivery service.
Fantastic service every time I shop…
Fantastic service every time I shop here
Even now during lockdown the click and collect service is outstanding
Well done to all who work at Spondon branch
Great shop
Great staff
1 February 2021
Reply from Herbaltides
Thank you Alison, it's great to see our customers still choosing HT for their vaping needs, and we are glad you are enjoying our services.
Reply from Herbaltides
Thank you Anne for your review, it is much appreciated. Stay safe!
Excellent service
1 February 2021
Reply from Herbaltides
Thank you John for your review, it is much appreciated
Super fast delivery
1 February 2021
Reply from Herbaltides
Thank you Lee for your continued custom, your review means a lot to us.
Great liquids and vaping equipment at…
Great liquids and vaping equipment at really good prices.
Super fast delivery as always.
Won't go anywhere else👍
1 February 2021
Reply from Herbaltides
Thank you Richard for your kind review, we are very happy that you have chosen HT as your go to place.
Everything was fine
Everything was fine, the concentrate leaked a little into the packaging!
12 January 2021
Reply from Herbaltides
Thank you for your comments Forhecz, we will ensure that we reduce these small leakages on future orders. Thank you for shopping with HT
Reply from Herbaltides
Thank you for your kind comments Lucy, stay safe.
Good service and quality products 👍
7 January 2021
Reply from Herbaltides
Thank you Harry for your review. Stay safe and glad you love our products and service.
Quick with orders and safe measures are…
Quick with orders and safe measures are applied.
5 January 2021
Reply from Herbaltides
Thank you Deborah for your review, stay safe.
Reply from Herbaltides
Thank you Kate for your review, glad you love our products and service. Stay safe.
My liquid is always in stock
My liquid is always in stock. Excellent service, fast delivery ⭐
8 December 2020
Reply from Herbaltides
Thank you Trevor for the review, we hope you have a lovely Christmas.
Always a very good service and vape…
Always a very good service and vape juices highly recommended
8 December 2020
Reply from Herbaltides
Thank you Daniel for your recent order and supporting HT during these times.
Best place out there by far
This place is the best for all your needs , I've purchased my oils from various different companies, but nothing compares to these guys .
They can't do enough for you , if you haven't tried them give it a go you will not be disappointed, I won't use anywhere else , top shop, top service
3 December 2020
Reply from Herbaltides
Thank you Simon for your review, we are happy to know that we are going above and beyond for all our customers and that you have been happy with our services and products.
Best online/offline vape shop great…
Best online/offline vape shop great juices great value wouldn’t go anywhere else CHEAP AS CHIPS 😂
2 December 2020
Reply from Herbaltides
Hi Brian, thank you for your feedback. Great to see that you have used our shops and online ordering too.
Fantastic service always
Fantastic service always, orders produced fast an speedy delivery, very friendly and helpful staff throughout,
Many thanks.
Wayne n
2 December 2020
Reply from Herbaltides
Thank you for your feedback Wayne, it is much appreciated.
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