Website is clear and easy to navigate, always delivered on time if not early, juices of high quality. A very trusted staff and business. I order for my husband so I get the sweeties,thank you!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I bought two oxva xlim devices about a month ago, switching from disposable pods from a different company. I’m highly satisfied. I’m still using the original pod which has been refilled countless ti... See more
I always use Herbaltides, i love the service in the shops (staff are very friendly and helpful and not at all pushy) and online (you get a little sweet treat and a handwritten note saying thank you... See more
Company replied
Fantastic customer service , shopped here since opening day! Great variety of flavours. Very quick on delivery if cannot get to the stores. Always happy to help and answer any questions. And very loya... See more
Company replied
Company details
Information provided by various external sources
Herbal Tides are an established e-liquid company based in Derbyshire, we have a fully developed brand of e-liquids and all flavours are mixed on the day of purchase in our clean room laboratory at our Derby HQ’s. The team at HT strive to bring a unique experience when it comes to vaping and e-liquids. We help first time buyers to explore different devices to suit your lifestyle, from pod systems to Sub Ohm devices, there is something to suit each individual. Then you can sample a large collection of e-liquids to find the one that you really like. Whether new to vaping or experienced, our staff provide the very best advice, and value our style of customer service with our motto “People before profit” . It’s important that we not only listen to our customers feedback, but act on it. Which is why we continue to bring out new flavours at affordable prices, based on our customer feedback. We have been mixing since 2009 and treat mixology as a science, we take great pride in producing our products and we hope you enjoy them as much as we do.
Contact info
117a Dale Rd, DE21 7DJ, Spondon, Derby, United Kingdom
- 01332 987 597
- sales@herbaltides.co.uk
- herbaltides.co.uk
4.9
Excellent
244 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always excellent service
Always excellent service from Herbal Tides, whether it’s face to face in the shop or via delivery through ordering on the website
1 December 2020
Reply from Herbaltides
Hi Lisa,
Thank you for the kind review, we will pass on the comments to the whole team. Thank you for ordering with HT, and visiting our shops too.
This is the first time I've used these…
This is the first time I've used these guys as my local had run out of the flavour I usually have for over a week. Incredibly quick delivery and a great replacement for my usual. Would definitely recommend
1 December 2020
Reply from Herbaltides
Hello Mrs Battersby,
Thank you for taking the time to find us, and ordering from Herbaltides. We are very glad that you have found a replacement that suits you. We hope that you continue to order with us in the future.
All the best
HT
Reply from Herbaltides
Thank you Keith for your wonderful comments
Reply from Herbaltides
Thank you Eileen for your wonderful comments
Reply from Herbaltides
Thank you Sarah for your wonderful comments
Excellent service and great vape juices
2 November 2020
Reply from Herbaltides
Thank you Robert for your wonderful comments
Best juice on the planet!
Always great service online or instore, great value for money.
Explored many vape stores until I found this one, wouldn’t shop anywhere else.
6 October 2020
Unprompted review
Reply from Herbaltides
Thank you Jay, we are very glad you found us too. Enjoy your e-liquids.
Amazing they gave us sweets with our…
Amazing they gave us sweets with our order and a thank you note.
5 October 2020
Unprompted review
Reply from Herbaltides
Thank you Jack for your order, glad you loved the sweets too!
Best vape shop in town
I will always recommend herbal tides. I can get everything I want from them. Nice product, good quality and very affordable. Keep up the good work guys.
5 October 2020
Unprompted review
Reply from Herbaltides
Thank you Patrick for your kind words.
Quality vapes at herbal tides
Have always used Herbal tides, my go to store for all my vape juice requirements. Have been to store but usually order online as delivery is always speedy.
Captain custard is my favourite!
3 October 2020
Unprompted review
Reply from Herbaltides
Hi Jo, thank you for your review, and glad you are happy with your Captain Custard.
Excellent service delivered nice and…
Excellent service delivered nice and quick and loving the liquids
1 October 2020
Unprompted review
Reply from Herbaltides
Thank you Tracy, enjoy your purchases.
Herbaltides Never Fails To Put A Smile On Your Face 😁
As always amazing service!! Delivery on time and my order came with a lovely surprise.
Definitely recommend Herbaltides 😋
1 October 2020
Unprompted review
Reply from Herbaltides
Hi Dom, thank you for the feedback and glad you love the service.
Fantastic flavours every time ✊🏻✊🏻
1 October 2020
Unprompted review
Reply from Herbaltides
Thank you for your feedback Stuart, glad you are enjoying our products.
Been using herbal tides for quite a…
Been using herbal tides for quite a while now instore & online orders always a very good service instore met by noligable & friendly staff & online always had quick delivery never had any issues with anything great good honest staff would highly recommend HT ☺👍
1 October 2020
Unprompted review
Reply from Herbaltides
Hi Mark, thank you for your continued custom, and good to hear you are happy with the service.
The staff you could ask for
The staff you could ask for, everyone is treated like family, great prices and products
Also great range of juice
1 October 2020
Unprompted review
Reply from Herbaltides
Thank you for your feedback Andrew, hope to see you again soon.
Fantastic flavours!
Fantastic flavours!! Fantastic service online and in the shop, lovely people. Have been going to herbal tides for years now wouldn't go anywhere else. New range of juice is fantastic especially the rhubarb and custard.
1 October 2020
Unprompted review
Reply from Herbaltides
Thank you for the kind review Laura, glad you love the new juice range too!
Great service and quick delivery
Great service and quick delivery, even threw in a few goodies in the bag which was a nice touch will be returning
15 September 2020
Unprompted review
Reply from Herbaltides
Hi Cory, thank you for the kind feedback, and we hope that you enjoy your eliquids.
Perfect!
Always a perfect delivery and absolutely outstanding service.
Really really good liquid and plenty of variety. Will not shop anywhere else!
5* couldn’t recommend enough!
11 September 2020
Unprompted review
Reply from Herbaltides
Thank you Mr Woodroff for your kind comments, we hope that you enjoy your latest order.
Great place good products always happy
11 September 2020
Unprompted review
Reply from Herbaltides
Hi bex and Steve, thank you for your feedback.
Fantastic business always go above and…
Fantastic business always go above and beyond!
Fantastic delivery
11 September 2020
Unprompted review
Reply from Herbaltides
Hi Simon, thank you for your great feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.