Heritage Traditions Reviews 263

TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

I got few hats, different colours for my husband. He absolutely loves them all. Great quality, quality stitching and great communication. Thank you.

Rated 1 out of 5 stars

They sell a lot of items that look to be wool, marketed very well but are cheap over priced woollens. I recently bought an acrylic shawl which fell apart after wearing once. There is many quality p... See more

Company replied

Rated 5 out of 5 stars

Great looking hat and great fit as described. Excellent customer service - they gave me a full refund on delivery when the courier failed to deliver next day. Can't wait to be wearing my 'Doyle'... See more

Rated 5 out of 5 stars

My partner and I travelled with Lochs & Glens in mid-December and came back via a stop-off at Moffat Service Station. He bought a tweed cap there, but subsequently lost it after Christmas so I went o... See more

Company details

  1. Fashion accessories shop

Written by the company

Heritage Traditions takes key inspirations from the classic British tweeds and Scottish checks from traditional weaving, mastered by craftsmen and mill workers over the past few centuries. Our collection of caps and accessories are crafted in a range of wool mix herringbones, checks and houndstooth that are characteristic of tweeds developed throughout the British Isles. We create our collections using styles handed down through generations but always with a modern twist – bringing long established shapes up to date with contemporary fits and clever attention to detail. You will find all our styles in a variety of colours, patterns and fabrics that will finish your look perfectly, whether you are out walking the dog or dressing up for a day out at the races. Newsboy caps, Baker-Boys and Flat Caps are our signature and come in high quality wool mix tweeds with elastic trim for easy fitting and our leather brand tab. Look out for co-ordinating products to complete your outfit with matching tweed ties, bow-ties and gloves. Our scarves are made using the finest materials and brushed for a soft luxurious handle and will keep you warm as well as stylish. Wallets and Hip Flasks add a perfect finish for your Heritage Traditions look and make great gifts too.


Contact info

4.0

Great

TrustScore 4 out of 5

263 reviews

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Rated 5 out of 5 stars

Great service

Great service. My hat was to big and Heritage Traditions couldn't do enough to help resolve the issue. Brilliant aftermarket communication.

5 June 2022
Rated 5 out of 5 stars

Expectations exceeded

Ordering online is often a leap of faith. I couldn't be happier with the results. Better than I could have hoped. The hats I received are beautiful, and exceeded my expectations by a large margin. I'll certainly be ordering my winter hats from Heritage Traditions. Thank you so much

23 May 2022
Rated 4 out of 5 stars

The item is lovely

The item is lovely. But it couldn’t be handed over as a gift. I e already emailed the comps but they never got back. I went into detail about pa magi for etc that let them down. Hopefully they will get in touch.

19 May 2022
Rated 2 out of 5 stars

Package was damaged on receipt

Package was damaged on receipt. Return cost to customer made it not worth returning item.

Item size was wrong, no option for alternative size available.

Disappointed.

18 April 2022
Heritage Traditions logo

Reply from Heritage Traditions

I'm very sorry to hear of the issues you've had on your order. If you'd like to contact us on info@heritage-traditions.com we'd like to try and fix this for you.

Rated 4 out of 5 stars

*sings meatloaf* 3 outta 4 ain't bad

Really happy with 3 of the four hats. Sadly the cloche doesn't quite fit. That was the hat I found most appealing so a bit disappointed there. Service was quick. Quality lovely. Packaged suitably. Would and have already recommend to others.

13 April 2022
Rated 5 out of 5 stars

Nice Wallet

Looks like a nice wallet. Purchased for a gift for my daughter. Not sure pattern quite matches her purse, but looks pretty close. I like the size, small but not too small. Will fit cards and money both.

12 April 2022

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