Absolutely shocking communication. They sent an invoice for my purchase. But failed to put my transaction thru. If they can not do the simplest of tasks. No custom from myself thanks. In the future.
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See what reviewers are saying
Coins arrived safely and in excellent packaging. There was lots of information and detail in the booklet that came with the coins as well as the coin display booklet itself. Very pleased. Both my Gran... See more
Company replied
This company are a nightmare to contact. It's impossible to actually speak to someone on customer services that don't actually exist in real terms. I've tried 4 different numbers and no joy. They say... See more
I possible did not read the small print but the coin was much smaller than I had envisaged and coming in a pack with blank holes to buy future coins was not what I expected
Company replied
Company details
About Heritage Coins
Written by the company
Building on almost 50 years of experience connecting enthusiasts and collectors with works of beauty, excellence, and rarity that fire their individual passions, Heritage Coins has one simple goal: to make coin collecting accessible, inspiring, and fun for everyone.
Every coin or medal we offer begins with a passion: your passion for your collection. To this, we bring our own love of discovery, storytelling and heritage; celebration and innovation; beautiful design and the highest production values.
Our collections include genuine historic coins, carefully sourced and faithfully restored by our heritage coin experts, and modern-day masterpieces created by the world’s leading coin designers and innovative manufacturers, testing the limits of today’s minting technologies.
Our portfolio is exclusively available direct from Heritage Coins, a range that incorporates specially commissioned artwork from world-renowned designers such as Jody Clark, Joel Iskowitz and Heena Rai and, when the story demands it, officially licensed coins from world-famous brands such as Disney, Bletchley Park, NASA, the Royal Navy and the Royal Air Force.
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2.6
Poor
77 reviews
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Replied to 76% of negative reviews
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Reply from Heritage Coins
Hi Sheila,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service.
We hope you enjoy many more purchases from the Heritage Coins.
Thank you
Customer Support
Coin arrived loose in packaging no…
Coin arrived loose in packaging no protection out of box ,it looked un finished roughly made ,I contacted customer service they just said il send another which I never asked for then got billed another 40 pounds for another coin I didn't really want keep receiving junk mail every month for other coins
6 February 2025
Reply from Heritage Coins
Hi Andy,
Thank you for sharing your experience with us, your feedback is very important and helps us to improve the service we offer to our customers. We want you to feel comfortable sharing good or bad news with us.
To get in touch, please visit www.heritagecoins.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
It's exactly what was on offer just…great
It's exactly what was on offer just fine for my collection was not long in getting my delivery customer service was great
6 May 2025
Reply from Heritage Coins
Hi Laurence,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from the Heritage Coins.
Thank you
Customer Support
Matte or proof
Coin was very good even if I’d prefer proof and not matte proof. Anyway it was my fault because it was written on your site. Probably proof coins were already sold out.
Best regards and thank you
14 December 2024
Reply from Heritage Coins
Hi Dott,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from Heritage Coins.
Thank you
Customer Support
Lost in the post
Royal Mail 48hr tracked postage was left sticking out of our post box at LE7 4RB. However when we returned home the parcel was missing. Believe that the Royal Mail tracking number was OZ609782725GB. Only the sender can claim. Please re-send item or refund costs.
9 May 2025
Reply from Heritage Coins
Hi Alan,
We are sorry to hear you have experienced delivery issues, we understand how frustrating this can be and we would like to look into this further for you.
To get in touch, please visit www.heritagecoins.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
Reply from Heritage Coins
Hi Raymond,
Thank you for taking the time to leave a review. We are very pleased to hear that our team were able to resolve your query and replace the missing coin.
We hope you enjoy many more purchases from Heritage Coins.
Thank you
Customer Support
I have not yet received the coin much…
I have not yet received the coin much to my disappointment. They have informed me they are having problems with suppliers YET they are still offering it in the press!!
13 May 2025
Reply from Heritage Coins
Hi Louise,
Thank you for taking the time to leave us a review.
We are sorry to hear that you have not yet received your order. To get in touch, please visit www.heritagecoins.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday
Thank you,
Customer Support
Can’t fault my order
Can’t fault my order. From start to finish the process was very easy and Heritage Coins kept me informed at each stage of my order.
I would definitely use them again.
9 April 2025
Reply from Heritage Coins
Hi Richard,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from Heritage Coins.
Thank you
Customer Support
The coin was fine
The coin was fine, then the calls started and now I have found out they have sold my data and I am now bombarded with junk mail. Avoid like the plague
15 February 2025
Reply from Heritage Coins
Hi Patrick,
Thank you for taking the time to bring this issue to our attention. We have located your details and I have now removed you from our mailing list. Our mailings are scheduled in advance so it is not possible to stop those that are already in preparation. Due to this, you may continue to receive the mailings for the next four weeks.
Please accept our apologies for any inconvenience caused.
Thank you,
Customer Support
Reply from Heritage Coins
Hi Brenda,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from Heritage Coins.
Thank you
Customer Support
Reply from Heritage Coins
Hi Robson,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from Heritage Coins.
Thank you
Customer Support
Reply from Heritage Coins
Hi Kenvin,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from Heritage Coins.
Thank you
Customer Support
excellent service came on time well…
excellent service came on time well wrapped no complaints
1 April 2025
Reply from Heritage Coins
Hi Nigel,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service.
We hope you enjoy many more purchases from Heritage Coins.
Thank you
Customer Support
Your cheating sales team.
Your cheating sales team deliberately sent a presentation case designed to house six coins instead of the single coin case that I wanted to receive for my single coin.
When questioned, your sales rep informed me that it is company policy to encourage customers to buy a complete set which is why I received the much larger presentation case.
He also informed me that I was welcome to keep same, despite my request for it to be exchanged for one more suitable to my single coin. This request was refused.
6 May 2025
Reply from Heritage Coins
Hi Mr Bennison,
Thank you for sharing your experience with us, your feedback is very important and helps us to improve the service we offer to our customers.
We are sorry that you feel this way, we do sometimes include larger multi-coin cases for customers who might be interested in complementing their original coin — for example, with the VE Day Silver Sovereign series, some people later choose to add a smaller or larger denomination.
We however completely understand how frustrating this may have seemed to you, we will absolutely contact you to resolve this issue. If in the meantime you would like to speak to us please follow the below instructions.
To get in touch, please visit www.heritagecoins.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday
Thank you,
Customer Support
Yes there great coin celebrates 80 yrs…
Yes there great coin celebrates 80 yrs of end of 2nd world war Winston Churchill.
King regards
S.brown.
7 May 2025
Reply from Heritage Coins
Hi Steven,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our products.
We hope you enjoy many more purchases from Heritage Coins.
Thank you
Customer Support
Very good and excellent detail.
7 May 2025
Reply from Heritage Coins
Hi Douglas,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from Heritage Coins.
Thank you
Customer Support
Excellent VE Day Commemorative Coin
Coins arrived safely and in excellent packaging. There was lots of information and detail in the booklet that came with the coins as well as the coin display booklet itself. Very pleased. Both my Granddad's fought in WW2 and we wanted to remember and honour them in some small way.
1 May 2025
Reply from Heritage Coins
Hi Holly,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from Heritage Coins.
Thank you
Customer Support
Reply from Heritage Coins
Hi Roger,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service.
We hope you enjoy many more purchases from Heritage Coins.
Thank you
Customer Support
very easy to order my item
no problem to order the coin i requested. delivery was quick.
30 April 2025
Reply from Heritage Coins
Hi Mrs Critchley,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service.
We hope you enjoy many more purchases from Heritage Coins.
Thank you
Customer Support
Reply from Heritage Coins
Hi,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from Heritage Coins.
Thank you
Customer Support
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