Absolutely shocking communication. They sent an invoice for my purchase. But failed to put my transaction thru. If they can not do the simplest of tasks. No custom from myself thanks. In the future.
Company replied
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Coins arrived safely and in excellent packaging. There was lots of information and detail in the booklet that came with the coins as well as the coin display booklet itself. Very pleased. Both my Gran... See more
Company replied
This company are a nightmare to contact. It's impossible to actually speak to someone on customer services that don't actually exist in real terms. I've tried 4 different numbers and no joy. They say... See more
I possible did not read the small print but the coin was much smaller than I had envisaged and coming in a pack with blank holes to buy future coins was not what I expected
Company replied
Company details
About Heritage Coins
Written by the company
Building on almost 50 years of experience connecting enthusiasts and collectors with works of beauty, excellence, and rarity that fire their individual passions, Heritage Coins has one simple goal: to make coin collecting accessible, inspiring, and fun for everyone.
Every coin or medal we offer begins with a passion: your passion for your collection. To this, we bring our own love of discovery, storytelling and heritage; celebration and innovation; beautiful design and the highest production values.
Our collections include genuine historic coins, carefully sourced and faithfully restored by our heritage coin experts, and modern-day masterpieces created by the world’s leading coin designers and innovative manufacturers, testing the limits of today’s minting technologies.
Our portfolio is exclusively available direct from Heritage Coins, a range that incorporates specially commissioned artwork from world-renowned designers such as Jody Clark, Joel Iskowitz and Heena Rai and, when the story demands it, officially licensed coins from world-famous brands such as Disney, Bletchley Park, NASA, the Royal Navy and the Royal Air Force.
Contact info
2.6
Poor
77 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically replies within 1 week
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An excellent coin well packaged
An excellent coin well packaged, first rate service, thank you
2 May 2025
Reply from Heritage Coins
Hi Anthony,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from Heritage Coins.
Thank you
Customer Support
Very good company to do business with…
Very good company to do business with the people are very polite and helpful I have ordered more coins
25 April 2025
Reply from Heritage Coins
Hi Stephen,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from Heritage Coins.
Thank you
Customer Support
Reply from Heritage Coins
Hi James,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from Heritage Coins.
Thank you
Customer Support
Heritage coins are a very refreshing…
Heritage coins are a very refreshing company to deal with there collections, and should be 5 stars not 4.
6 May 2025
Reply from Heritage Coins
Hi Bryan,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service.
We hope you enjoy many more purchases from Heritage Coins.
Thank you
Customer Support
Reply from Heritage Coins
Hi Christopher,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service.
We hope you enjoy many more purchases from Heritage Coins.
Thank you
Customer Support
Read the small print !!
I possible did not read the small print but the coin was much smaller than I had envisaged and coming in a pack with blank holes to buy future coins was not what I expected
6 May 2025
Reply from Heritage Coins
Hi Valerie,
Thank you for taking the time to leave a review.
We appreciate your feedback in regards to the coin and we will be sure to keep it in mind as we continue to improve our services.
Thank you,
Customer Support
Great Value for money ,well packed
24 April 2025
Reply from Heritage Coins
Hi Sandra,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our products.
We hope you enjoy many more purchases from Heritage Coins.
Thank you
Customer Support
I was really impressed
I was really impressed with the knowledge of the agent, and their understanding of what kind of coins that I collect.
1 May 2025
Reply from Heritage Coins
Hi Phillip,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service.
We hope you enjoy many more purchases from Heritage Coins.
Thank you
Customer Support
Reply from Heritage Coins
Hi John,
Thank you for taking the time to leave a review.
We appreciate your feedback in regards to delivery and we will be sure to keep it in mind as we continue to improve our services.
Thank you,
Customer Support
Reply from Heritage Coins
Hi Robert,
Thank you for taking the time to leave a review. We are very pleased to hear that you found the delivery to be successful.
We hope you enjoy many more purchases from Heritage Coins.
Thank you
Customer Support
Reply from Heritage Coins
Hi Jenny,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from Heritage Coins.
Thank you
Customer Support
Disappointed.
Although the order arrived at my home in good time, I was not happy with the product and returned it. I never realised one had to order the whole collection of coins and was disappointed.
6 May 2025
Reply from Heritage Coins
Hi Ian,
Thank you for sharing your experience with us, your feedback is very important and helps us to improve the service we offer to our customers.
Each coin comes with the opportunity to collect as many of the remaining coins as you wish, with no obligation or commitment and comes with our 14-day home approval service and 365-day no-quibble money-back guarantee, T&C’s apply. Full details regarding the collection can be found on the product page at www.heritagecoins.co.uk
To get in touch, please visit www.heritagecoins.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday
Thank you,
Customer Support
Reply from Heritage Coins
Hi David,
Thank you for taking the time to leave a review. We are very pleased to hear that we are a company that you can trust.
We hope you enjoy many more purchases from Heritage Coins.
Thank you
Customer Support
Poor
Do not order from these people, took money out of my account without asking, and then sent me a coin ,that I did not ask for.
18 April 2025
Unprompted review
Reply from Heritage Coins
Hi Scot,
Thank you for sharing your experience with us, your feedback is very important and helps us to improve the service we offer to our customers.
Each coin comes with the opportunity to collect as many of the remaining coins as you wish, with no obligation or commitment and comes with our 14-day home approval service and 365-day no-quibble money-back guarantee, T&C’s apply. Full details regarding the collection can be found on the product page at www.heritagecoins.co.uk
To get in touch, please visit www.heritagecoins.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday
Thank you,
Customer Support
Appalling customer service
Initia
Initially I was very pleased with the items I bought over the last 6 months.
I subscribed to a D-Day collection. First, there was a missing coin which was eventually sent.
Then l discovered much later that to complete the set l would have to pay another £300+!
I also had a purchase cancelled, because l had not paid, but l never had an invoice.
Then l was told that my account had been frozen.
At this time l learned that l had in fact 3 different accounts.....
For at least 3 months l have been requesting statements, but NOTHING
Reluctantly l returned my D-Day collection which they received on the 6th January. And now to add further insult l received an email yesterday, telling me that they were carrying out a stocktaking, my refund will not be processed until the end of next week!!
Numerous emails and contacts made via their website go unanswered.
10 January 2025
Unprompted review
Reply from Heritage Coins
Hi Andrew,
Thank you for sharing your experience with us, your feedback is very important and helps us to improve the service we offer to our customers. We want you to feel comfortable sharing good or bad news with us.
To get in touch, please visit www.heritagecoins.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
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