Heritage Parts Centre Reviews 

923
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products, which often fit perfectly, and the swift delivery service, with many items arriving quickly and well-packaged. Many reviewers highlight the helpful service and the wide selection of parts, often finding the website easy to navigate for their needs. However, some customers also noted occasional issues with order fulfillment. A few experienced significant delays in receiving their items, even after paying for expedited shipping, or had orders not arrive at all. Others reported receiving incorrect items or parts that were damaged due to insufficient packaging or shipping errors.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers finding exactly what they... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising fast and swift... See more

Quality

Reviewers highlight positive aspects of quality, with many customers reporting that parts are of good or... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers praising quick delivery, even when... See more

Service

Users describe positive interactions with service, frequently highlighting great service, fast delivery, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The parts were excellent quality, good price and delivered swiftly - thank you! The only reason for 4 stars rather than 5 stars is that many of the website part descriptions are too minimal to be h... See more

Company replied

Rated 5 out of 5 stars

My VW T2 van failed it’s MOT as the offside wing mirror fell off when I adjusted it on route to the testing station. Typical! Heritage parts had one in stock and it was delivered next day and MoT pas... See more

Company replied

Rated 5 out of 5 stars

Great item, fast delivery and a good price. The locking nuts and key are superb and fit my T2 alloys but the ad was a little misleading as it shows caps for the security nuts and there were none. Howe... See more

Rated 5 out of 5 stars

Honestly the fact that they have free reliable shipping to Australia for heavy items like brake rotors is amazing and the prices are still amazing as well. Would love to see you guys add bmw parts as... See more


Company details

  1. Vehicle Parts Shop

Information provided by various external sources

Buy car parts, spares and accessories online for enhancement, performance and restoration of Porsche and VW cars and vans at Heritage Parts Centre, specialist suppliers of spare parts for your classic car or campervan


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

923 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(923)

244 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Shop

Great Shop. Unfortunately considerable high shipping cost.

16 September 2025
Unprompted review
Rated 1 out of 5 stars

Well I ordered a window seal almost a…

Well I ordered a window seal almost a week ago and paid the extra cost to have it shipped priority shipping so I would have it within 5 days as stated when I ordered it and it's been over 5 days and I still haven't received what I ordered and I have to have this delivered to the customer in the next 2 days cuz my house is sold and I'm moving 3 hours away! Now I'm going to have to travel 6 hours round trip plus the time to install because i didn't get what I paid for! I will not be dealing with this company again after waste my money like I did. I could have drove to Michigan to pick the seal up myself and drove back and had it installed and back to the customer already.

10 September 2025
Unprompted review
Heritage Parts Centre logo

Reply from Heritage Parts Centre

Hi Jeremy, sorry to hear this. We are a UK based company, we do not offer priority or within 5 day shipping options to the US.

Rated 1 out of 5 stars

Disappointing experience with Heritage…

Disappointing experience with Heritage Parts Centre. Ordered a part marked "available," confirmed in stock at least twice via email, only to be canceled after over a week due to supplier issues. Misleading info violates UK Consumer Contracts Regulations 2013 (Reg. 13). They delayed my refund and warned disputing would prolong it, which feels like intimidation and may breach Consumer Protection Regulations 2008 (Reg. 3). I can share correspondence if they dispute this review. Decent selection, but poor transparency. Shop cautiously!

12 August 2025
Unprompted review
Heritage Parts Centre logo

Reply from Heritage Parts Centre

Hi Marek, I have reviewed all three email chains regarding this matter. The initial issue was that you ordered a product that was in stock in our UK warehouse for delivery in Poland via our UK website. We cannot provide goods from the UK to EU. The website informs you via pop up message that you are shopping on the wrong website for your delivery territory, but you seem to have missed this. Had you been shopping in the correct territory (EU website) you would have seen the item was out of stock with a lead time. We informed you of this lead time. We were then contacted by our suppliers to say they could not supply the product and we contacted you again to that effect and refunded you. There is no email evidence I can see of our team delaying the refund, our standard refund timeframe was all they quoted and you thought that was unacceptable.

Rated 5 out of 5 stars

Great service

Absolutely great service. Ordered a new bumper plus end caps for my vw t25. Both fitted very well. I did have a small issue with having 2 right hand end caps being sent but after sending them a photo I received a left hand side one the very next day. Couldn't ask for better customer service.

1 August 2025
Unprompted review
Rated 1 out of 5 stars

I have still not received my order from…

I have still not received my order from over 2 weeks ago now. After paying for next day delivery, this is ridiculous.
Since I let you know, I've had no updates on what is happening, if I am actually going to get the items that ive paid for.
Very poor customer service, and no phone number to actually speak to a human being to get this resolved.

5 August 2025
Unprompted review
Heritage Parts Centre logo

Reply from Heritage Parts Centre

We are sorry to hear this. Please reach out to our customer service team via help@heritagepartscentre.com so we can look into this for you.

Rated 5 out of 5 stars

Great Locking Nuts but misleading ad

Great item, fast delivery and a good price. The locking nuts and key are superb and fit my T2 alloys but the ad was a little misleading as it shows caps for the security nuts and there were none. However, still 5 stars as they are a great fit and give peace of mind that the alloys won’t get stolen without some effort!

5 August 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look