Heritage Parts Centre Reviews 

923
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products, which often fit perfectly, and the swift delivery service, with many items arriving quickly and well-packaged. Many reviewers highlight the helpful service and the wide selection of parts, often finding the website easy to navigate for their needs. However, some customers also noted occasional issues with order fulfillment. A few experienced significant delays in receiving their items, even after paying for expedited shipping, or had orders not arrive at all. Others reported receiving incorrect items or parts that were damaged due to insufficient packaging or shipping errors.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers finding exactly what they... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising fast and swift... See more

Quality

Reviewers highlight positive aspects of quality, with many customers reporting that parts are of good or... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers praising quick delivery, even when... See more

Service

Users describe positive interactions with service, frequently highlighting great service, fast delivery, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The parts were excellent quality, good price and delivered swiftly - thank you! The only reason for 4 stars rather than 5 stars is that many of the website part descriptions are too minimal to be h... See more

Company replied

Rated 5 out of 5 stars

My VW T2 van failed it’s MOT as the offside wing mirror fell off when I adjusted it on route to the testing station. Typical! Heritage parts had one in stock and it was delivered next day and MoT pas... See more

Company replied

Rated 5 out of 5 stars

Great item, fast delivery and a good price. The locking nuts and key are superb and fit my T2 alloys but the ad was a little misleading as it shows caps for the security nuts and there were none. Howe... See more

Rated 5 out of 5 stars

Honestly the fact that they have free reliable shipping to Australia for heavy items like brake rotors is amazing and the prices are still amazing as well. Would love to see you guys add bmw parts as... See more


Company details

  1. Vehicle Parts Shop

Information provided by various external sources

Buy car parts, spares and accessories online for enhancement, performance and restoration of Porsche and VW cars and vans at Heritage Parts Centre, specialist suppliers of spare parts for your classic car or campervan


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

923 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(923)

244 reviews in the last 12 months

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Rated 5 out of 5 stars

Honestly the fact that they have free…

Honestly the fact that they have free reliable shipping to Australia for heavy items like brake rotors is amazing and the prices are still amazing as well. Would love to see you guys add bmw parts as Australian prices suck compared to the UK.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

First encounter with a brilliant company

This was my first encounter with the Heritage Parts Centre.
The website was easy to use, the ordering process was smooth and although I had missed the next day delivery deadline by at least half an hour my order still arrived the next day - and perhaps unusually for these days the messages from the courier where timely, helpful and accurate.

20 September 2025
Unprompted review
Rated 1 out of 5 stars

Shipment arrived postage due!

My order was shipped in two separate boxes. I had already paid nearly $400.00 to Heritage Parts Center to cover the cost of shipping my order to my house. It appears the shipper (Heritage Parts Center) printed a duplicate shipping label for the second box so only one of the boxes was delivered to my house. The second box arrived postage due ana I paid an additional $98.00 to the United States Postal Service to receive my shipment

10 October 2025
Unprompted review
Heritage Parts Centre logo

Reply from Heritage Parts Centre

Hi Michael we are sorry to hear this. We are working to get this resolved for you.

Rated 5 out of 5 stars

I still have not received my order…

Australia Post I
still have not received my order through Australia posts Star trek since the 22nd September it's been in the country yet has not arrived in three weeks to me I've done a reg I can yet have not received parts and can no longer wait in this area for them .

15 September 2025
Unprompted review
Rated 3 out of 5 stars

Late Delivery

The technical support advisor was very good in that the part I required was not available, however he suggested a different part that could be adapted to fit which it did!

I opted for next day delivery as needed the part urgently. It was not delivered the next day and I tried to get onto the DHL tracking site to check where it was and nothing came up. I tried to ring the firm several times and after 15 minutes or so it cut off.

Hence I wrote an email to Heritage parts as there is not the possibility to talk to a person.
An hour and a half later I got a response which said that the part was delivered but the mechanic/garage was not open for the delivery, which was not true.
Why was a calling card not left at the delivery address if that were the case, to state that an attempt had been made to deliver the part?
It was delivered the next day which was fortunate as I nearly had to pay for another MOT but managed to get a Re-MOT an hour before the garage closed!

19 September 2025
Unprompted review
Heritage Parts Centre logo

Reply from Heritage Parts Centre

Hi David, we are sorry for the issues with the courier on this occasion.

Rated 5 out of 5 stars

i ordered a voltage regulator for my vw…

i ordered a voltage regulator for my vw camper and as usual the service was first class from ordering to speedy dispatch never had any problems as i have used this company for many years great to have them with a vast stock of vw spares keeping our vws on the road well done vwh many thanks

22 September 2025
Unprompted review

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