How can I contact the customer care, I have an issue, I bought a card on 35€×3 but I could see the code, I was denied, please tell me how to chat with the customer care directly
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I lost more than 100€ here I don't receive the cards apple card the card are temporary with you, check it my email is layna
Company replied
Your service is there nothing wrong with just make sure people not are abuse your name again.
Company replied
dont buy something from here its scam i buyed lyca card for 10 euros didnt recieved yet waited 20 minutes never gonna buy something from here give my lyca from 10 euros of my 11euros or else i gonna n... See more
Company replied
Company details
Written by the company
Je belwaarde herladen of juist rap een geschenk voor familie of vrienden aanschaffen? Op Herladen.com kun je terecht voor het herladen van je belwaarde, maar ook wanneer je rap game tegoed of entertainment cards wilt hebben. Je hoeft niet te wachten op je tegoed, omdat je de herlaadcode direct per e-mail ontvangt. Beestig goed!
Rap en veilig je tegoeden herladen met Herladen.com
Written by the company
- Ruim aanbod
- Eender welke operator je zoekt, je hier je belwaarde voor alle Belgische operatoren herladen. Daarnaast kun je ook bij ons terecht voor game tegoed en entertainment kaarten. Herlaad het tegoed dat je wilt, wanneer je het wilt!
- Betrouwbaar en veilig
- Online winkelen moet niet alleen gemakkelijk, maar ook veilig zijn. Daarom kun je bij ons je aankopen betalen met veilige betaalmethoden zoals Mister Cash, VISA, PayPal en bankoverschrijving.
- Herlaadcode direct per e-mail ontvangen
- Het bestellen van je tegoed neemt slechts 30 seconden van je tijd in beslag. Hierna ontvang je de herlaadcode subiet per e-mail, zodat je het tegoed rap kunt gebruiken. Probeer het zelf maar eens!
Contact info
3.7
Average
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything is OK
25 December 2019
Unprompted review
Reply from Herladen.com
Dear Jos,
Thank you for your kind feedback. We are happy that you are so positive about our services.
Please let us know if there is anything else we can do for you.
Kind regards,
Wasn't working.
Wasn't working.
I had to phone the helpdesk to activate the code for the tapup.
19 December 2019
Unprompted review
Reply from Herladen.com
Hi! I am sorry to hear that you had trouble with the Topup! When you have a problem with the topup next time, you can send us an email to support@herladen.com and we will be happy to help you! With kind regards,
easy and fast service
10 December 2019
Unprompted review
Reply from Herladen.com
Hi there,
Thank you for your kind feedback.
We hope to welcome you soon on our website again for another "easy and fast" experience.
Happy holiday greetings from us!
exellent !!!
3 December 2019
Unprompted review
Reply from Herladen.com
Dear Noël,
Thank you for your positive feedback. We are happy you took the time to share this.
Hopefully we will see you on our website soon again.
Till then, as inspired from your name: We wish you a Merry Christmas and a Happy New year.
Warm regards,
I have bought a google play card 15…
I have bought a google play card 15 euro but recieve nothing!
6 June 2019
Unprompted review
Reply from Herladen.com
Hi there, thank you for taking the time to rate our service. I'm sorry to hear you didn't receive your code immediately. In the event you have not done so yet, I would like to ask you to contact us through support@Herladen.com. Our eager and competent customer service team is ready to help you get your Google Play Card. Have an awesome day!
Charlie | Customer Care
Hello I have a problem!
Hello I have a problem, i need yours assistance the quickest please, I have payed 15 euro for a apple store card and it as occurred one error that didn’t finish the process, with that I have payed 15 euros and no code, please contact me!
18 February 2019
Unprompted review
Reply from Herladen.com
Hey Agir! Thank you for your review, we understand that not receiving a product you paid for is never desirable. We would love to help you get your iTunes credit, for that we need you to contact us via support@herladen.com, preferably with the order number and the email used.
I hope to see your message and solve this issue for you as soon as possible. I hope all else is well on your end and that you have a wonderful day :)
Charlie | Customer Care
Sent my 250 €Google play code
I buy google play card 250 € but not coming code why? I need code please send me
14 February 2019
Unprompted review
Reply from Herladen.com
Good evening,
Thank you for your review!
I hope you think of us again if you want a top-up code in the future.
Kind regards,
Bob | Customer Care
Top service!
10 February 2019
Unprompted review
Reply from Herladen.com
Goedemiddag,
Top service, voor top klanten!
Graag tot snel weer!
Met vriendelijke groet,
Bob | Customer Care
Good service.
5 December 2018
Unprompted review
Reply from Herladen.com
Hello Ljoebov,
Thank you for leaving a review about our site!
I hope we get to help you again next time you need a code.
Kind regards,
Bob | Customer Care
Top direct gebruik
29 November 2018
Unprompted review
Reply from Herladen.com
Goedemorgen,
Bedankt voor je recensie!
Wat goed om te lezen dat je tevreden bent met onze diensten!
Ik hoop dat je weer aan ons denkt als je een code nodig hebt.
Met vriendelijke groet,
Bob | Customer Care
Snel en efficient
17 August 2018
Unprompted review
Altijt just en rapper !!
3 July 2018
Unprompted review
I used to buy all the time with PayPal
I used to buy all the time with PayPal, the codes arrived imidiatly then. First time paying with bank contact and so far I have not received anything? There is also no way to contact directly. I will change the review once I get my code if I ever get it, otherwise I'll drop a star since then it means that I lost 50 euros.
UPDATED:
A very nice lady replied to me saying that she was very sorry for tge delay but the were checking the payment manually due to fraud scare. If it's for the safety of my money i greatefully accept the delay. Recived the code 4.5 hours after payment was compleated so at least was on the same day.
12 January 2018
Unprompted review
Trusted services
7 December 2017
Unprompted review
codes direct na betaling
3 December 2017
Unprompted review
Direct in mail ontvangen en direct …
Direct in mail ontvangen en direct kunnen valideren
21 November 2017
Unprompted review
Perfect in orde
13 October 2017
Unprompted review
Perfect in orde
13 September 2017
Unprompted review
I was pay 30e 2 gift card on end one …
I was pay 30e 2 gift card on end one code don't work.
And u still wait my answer
12 September 2017
Unprompted review
Reply from Herladen.com
Hi there,
As we've both found out, you didn't entered the correct code. The correct code works, as will all of our codes.
Vriendelijke groeten,
Arno | Herladen.com
E-mail: support@herladen.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.