I bought a black denim shirt from this company. Unfortunately I was in hospital after a car accident when it arrived and so missed the return date. I am really angry at the garbage I was sent and t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very nice item (cream linen jeans) and they were delivered ahead of schedule but they’re too small for me and too long. I have requested a return using their quoted return procedure and have had absol... See more
Company replied
Absolutely brilliant experience have purchased from the company before but decided to order another blue denim dress and a black one. The black one came up small so they send me a free returns label a... See more
Couldn’t recommend more - 5 star! Really great quality clothing, I’ve ordered 2 tracksuit sets as they are so nice. Customer service has been super helpful and such a lovely team! Couldn’t have be... See more
Company details
Written by the company
At HERMAN&CO, we are inspired by art and the creative scene to showcase our signature fits and designs to the world. From printed denim to trim details, our uniquely creative fits are renowned for their unapologetic designs and quality materials. Champions of self-expression and diversity, we deliver Women’s, Men’s and Unisex collections all inspired by art, streetwear and emerging trends, so you can express yourself and be confident wherever life takes you. Let’s give the world some diversity. Let’s give the world our ONE FIT FOR ALL.
Contact info
Crossley Road, Discovery House, unit B, SK4 5BH, Manchester, United Kingdom
- contact@hermanandco.com
- hermanandco.com
3.3
Average
65 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely brilliant experience have…
Absolutely brilliant experience have purchased from the company before but decided to order another blue denim dress and a black one. The black one came up small so they send me a free returns label and then sent me a larger size which they sent as soon as I'd confirmed id put the other in the post..received next day
27 July 2023
quick and deliver promptly
You're quick and deliver promptly - in cool bags, which are useful for lots of things .. all cool
16 July 2023
Gorgeous quality clothing
Gorgeous quality clothing! Super fast delivery! Only issue is jeans are more fitting to size 10 than 12
18 May 2023
Good quality goods
I have yet to receive my order.
I feel it is the responsibility of Royal Mail, but my experience has been disappointing so far. I do hope it's worth the wait.
Goods finally arrived, they are nice. Excellent customer services, God bless you James!
22 May 2023
Reply from HERMAN&CO
Hi Zoey. I'm very sorry to hear you haven't received your order yet. Tracking for your order shows that Royal Mail attempted delivery on two separate occasions on the 24th May and 25th May but no one seemed to be home. Please get in touch with us at contact@hermanandco.com and we can help you resolve this.
item didnt fit and couldn’t return…
item didnt fit and couldn’t return because its a sale item will never buy from this site again enjoy the £30
17 May 2023
Reply from HERMAN&CO
Hi Lucien. I'm sorry to hear you weren't able to return your item. Please get in touch with us and we will be able to help you with a return. HERMAN&CO
Beyond excellent experience so far in product and professionalism
Great experience so far with my shopping, honest retail, in product and professionalism, which everyone would just be honest.great service so far shopping, surely will continue patronising.
8 May 2023
Arrived promptly really lovely both…
Arrived promptly really lovely both dresses one is denim and the other drill cotton unusual design the beige one which is cotton two buttons came out of the fabric while undoing them disappointed prompt response to email just waiting for return label
25 April 2023
Reply from HERMAN&CO
Hi Lisa. I'm sorry you have had trouble with the buttons on your dress. I can see that you have returned your item and have been issued a refund. If you wish to place an order for a replacement dress just reach out to us at contact@hermanandco.com and we can provide you with a discount to apologise for the inconvenience. HERMAN&CO
Best tracksuit bottoms I’ve ever had
Best tracksuit bottoms I’ve ever had, love the cut, colour and design! Shipping came very quickly and was easy to buy with Apple Pay, 10/10!
23 March 2023
The clothes are unique
The clothes are unique, love the colours. Swift delivery, Easy to chat to. Quality of clothing is amazing the materials are sturdy the buttons are sewed on strong not loose and easy to fall off. Overall excellent online shop
The only thing I'd have to say is I wish they went up to a size 18 giving that the material doesn't have any elastastine in them
26 March 2023
Fast shipping a great customer service.
24 February 2023
Fantastic!
Couldn’t recommend more - 5 star!
Really great quality clothing, I’ve ordered 2 tracksuit sets as they are so nice.
Customer service has been super helpful and such a lovely team! Couldn’t have been more helpful with contact, quick updates and resolving my query instantly.
Will 100% be buying more!
1 February 2023
Unprompted review
Excellent online shopping experience…
Excellent online shopping experience from ordering to delivery with constant updates and then when unfortunately the wrong size the returns policy was very simple with great customer service. 5 star.
30 December 2022
Excellent service
Excellent service
Delivered as promised
Answered queries promptly
Quality & style of clothing - exceptional
29 December 2022
I ordered a shirt the week before…
I ordered a shirt the week before Christmas, not expecting it to arrive before Christmas.
Free delivery AND there are postal strikes in the U.K.
Absolutely delighted to receive it just 2 days later.
Quality garment too.
20 December 2022
Reply from HERMAN&CO
Hi Martyna. We replied to your request on the 21st December shortly after you contacted us, we're sorry that you didn't seem to receive this. I can now see that a return request is active for your order. If you require any help with this please don't hesitate to contact us. We hope to see you again soon!
Wonderful quality but too long so had…
Wonderful quality but too long so had to return. Very disappointed. Would order from them again as very good service.
26 November 2022
Reply from HERMAN&CO
Hi John. Thank you for your valuable feedback. We hope that you found our returns process easy and we hope to see you again soon! Remember, if you require any assistance at all, including getting your items exchanged for something more suitable for you, you can contact us at contact@hermanandco.com.
Excellent customer service
Hasn't arrived - I think it's Evri's fault not yours.
Your customer service was excellent and I have now received a replacement. Many thanks.
16 December 2022
Reply from HERMAN&CO
Hi Frances. We're very sorry to hear that your order had not arrived. Did you manage to get this fixed with our customer service team? If you didn't, please contact us at contact@hermanandco.com and we'll assist you in making sure you get what you ordered as quickly as possible.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.