Hermesparcelnet 

This is a very bad company, I will stop buying from ebay becouse if them. I allways have problems when seller use this company.

Very poor service. I get notification of delivery and later in the day , another telling me I was out and no safe place to leave parcel. ( Courier Karen, you know this is a lie.) This happens EVERY time. Then next day, a second notification , occasionally it takes three goes.... and usually the parcel is miraculously left in my porch....so there WAS a safe place......no knock on the door, so no attempt to actually deliver parcel into my hands. At least I know now to ignore the first notification. It avoids disappointment!

Absolutely Terrible company of liars, who fail to deliver in anything they promise.

I’m another in a the long list of lost parcels and failed deliveries. They lie to you constantly and to top it off, their phone number transfers to a premium rate and I’ve spent over £30 trying to get the parcel returned to sender. They are cheap...and it shows.

Many people posting as a receiver of parcels, I'm posting as a shipper. The issues dont seem to be any different.

Pros: Cheap, Their Parcel Shop network (network of local stores you can drop off and pick up from).
Cons: unreliability, lost parcels, absolutely no customer service.

When I say no customer service I dont mean the person I spoke to was unhelpful, I mean its impossible to speak to a person and are left with automated bots who are incapable of providing resolution. Emailing the CEO is the only way I found to get resolution.

Will not be using any longer for sending parcels. Will actively avoid any company using Hermes for logistics moving forward preferring reliability.

DO NOT USE Hermes It is Impossible to complain or claim for lost Parcel.
Like any company they WILL lose the odd pracel but with Hermes there You cannot talk to anyone, you cannot email them and their Auto tracking just tells you the parcel is out of delivery even Months later (last case out for delivery since early Dec and still out for delivery?

Parcel insured but it is impossible to claim for the lost parcels every attempt just takes you back to auto tracking that just tells you it is out for delivery!!!

Sooner or Later THEY WILL LOSE your parcels and trust me the the fact that previously they have been good will mean nothing! IT IS NOT WORTH IT DO NOT USE!!

Have been waiting for a parcel for 14 days. Apparently it is with the courier. Rubbish as I have spoken to courier who is v reliable and she has not got it
Disgusting service.
Customer service ids a joke. No way to speak to a person

Very disappointed in Hermes who has not delivered my parcel, it was supposedly being processed on the 31st January and now two weeks later it has not been delivered. I have taken to an advisor on line who said it was at the depot but sill no parcel! I am have alway found this company quite efficient but no more. This was a present for my 92 year old mother and sadly cannot afford another. My tracking no was T00NJA0081096390

my parcel was not delivered, the courier claimed that he could not find the address although he had a clearly written address, in the comment I wrote that he should leave it at the door, but he did not do it and it was not the first parcel I did not receive

I made a purchase and unfortunately the company chose to send me through this company called Hermes. Too slow to update the shipment and 9 days ago I received an email with a tracking code. This email also stated that my delivery was with Anpost and that in two days my delivery would be updated. To date I have not received it and Anpost said that the tracking code provided by Hermes does not exist. It was possibly never delivered to Anpost. My purchase is gone.

Do not use this awful company.
Sent my niece her birthday gift and card over a month ago with Hermes via Parcel2go .
I’ve raised enquires asked for refunds and had nothing or no explanation.
I’ve just received parcel back after 6 weeks.
HERMES AND PARCEL2GO ARE THIEVES DO NOT USE THEM.
Took my money and the goods were not delivered.
TERRIBLE AND LACK OF CUSTOMER SERVICE.

They sent two texts at 18.33 on 24/1 advising two different delivery slots both of which had by then been and gone. I was then advised that their driver couldn't access the property which cannot be true as it is a ground floor house at the mouth of a cul-de-sac with no parking restrictions. I have made a complaint online, which was acknowledged 4 days later with a promise of a reply within 48 hours - that was 7 days ago. Needless to say, I can get no sense whatsoever from their automated assistant which just repeats what is on the tracking system. Very poor.

Fabrastic helpful courier driver, he does his best to leave your parcel instead of taking it away. Never had any problems with hermes and used them fir years. Maybe I'm just lucky.

I ordered 6 books from the Works. They were delivered days before I expected them at12:59 by David J. What a cheerful person.
Emails were also sent prior delivery.
Thank you an excellent service.
To say that I was delighted is an understatement.

Not delivered
The Parcel was left in the hall of the appartment building, where anyone could take it, just because someone let the courier in the outside door. If I was unlucky the parcel would have been taken/stolen, and a photo was sent to my email of the parcel in the hall, and there would be nothing I could do about it. Why send an email saying "parcel delivered", when obviously just leaving the parcel somewhere, does not mean it has been delivered to the right person (if any person at all in my case). Poor service.

Awful ..pure laziness from a courier
Awful customer service all round

My heart sinks every time Hermes is the courier. Delivery times much longer than their competitors, and if you have a problem, which is quite common, the robot (chat) is the worst, contact centre no better, and you won’t get a reply from the complaints email. Customer Service does not exist.

Since Dec 2019 til Feb 21 not ONE parcel said to be delivered by Hermes has been delivered. No response customer service. Doesn’t matter if home or work address they just don’t deliver. Why do companies send their products with them??

Received email saying they have delivered my parcel ,but they certainly have not .I have tried to contact customer services for the past week by email which is the only way you can contact them ,but they have not responded ,Why are these companies allowed to get away with this ,Tracking said they have delivered my parcel ,I have never been away from my house since march last year due to the present situation ,No calling card left here either ,Obviously they are lying or my parcel has been left at wrong address .Get your act together HERMES ,and reply to your customers .YOU ARE JUST TAKING ADVANTAGE OF THIS TERRIBLE TIME WE ARE ALL HAVING.

Hermes have 2 claimed to deliver parcel to my home, this is a lie. You cannot get hold hold of them, useless company. I am out of pocket. They have trust pilot review that gives them great ratings, these should be investigated.
Are they a scam company, no telephone numbers, no feedback, useless
Get rid of them

GHASTLY...GHASTLY COMPANY..AVOID AT ANY COST