Hermosahair Reviews 1,251

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 518 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting the hair is soft, natural-looking, and true to length and density as advertised. Many appreciate the fast delivery service and the excellent customer service, highlighting quick responses and helpful communication. However, some customers experienced issues with their orders, including receiving damaged or ill-fitting products, or wigs that did not match the online pictures. A few people also reported dissatisfaction with communication and customer service regarding order problems or delays.

What people talk about most

Product

Consumers generally express high satisfaction with the product quality. Many reviewers praise the hair as... See more

Quality

Customers consistently note positive experiences with quality, praising the hair as soft, natural-looking,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the fast shipping... See more

Order

People report positive experiences with order. Many customers praise the quick delivery times, with some... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've always received my order in a timely fashion. Once when it wasn't showing that it was shipped, i got concerned but i emailed them and they responded letting me know they needed time to process my... See more

Rated 5 out of 5 stars

It was a bit overwhelming on navigating many options as I'm used to one type of wig. Fortunately, customer service helped me select and modify my wig to fit my big head. I received a gorgeous unit and... See more

Rated 5 out of 5 stars

I ordered two wigs from Hermosa for $189, and I’m very impressed. Shipping was fast, and everything arrived neatly packaged. I received two beautiful 20 inch wigs, each in separate packaging, which I... See more


Company details

  1. Wig shop

Written by the company

Hermosa Hair is an famous human hair brand from China that own factory support, Founded in Xuchang City,Henan Province.we offer factory price with great quality hair, can meet the diverse needs of customers, offer customized service. We focus on offer various human hair products: All textures of Hair Weaving, Closures, Frontals, and Wigs. Our products ship to USA, European, Africa and many other Areas, and our factory is keep updating to provide better and better products to make our brand more and more reliable.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 2% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely Worth the Wait👏🏽👏🏽👏🏽

I ordered the 4c kinky edge’s kinky straight 360 w/ invisi straps and it’s absolutely beautiful. The texture is “spot-on” with very little to practically no shedding, very healthy(no synthetic mix at all) and the natural color is amazing. The edges are perfectly placed, not overly dense and don’t fall out at the “drop of a dime”😉🙏🏽 allowing you to lay them as preferred. Hermosa sends you a “boatload “ of extras as well(lashes, tape, fingernails, extra drawstring kit, different types and sizes of brushes for various applications, wig band and two two packs of HD wig caps with two pairs all nicely packaged in purple.
Now, with all of those Amazing qualities being said, please know that the 180 density is super thick, the elastic band nor the combs aren’t removable and plan up to one and a half to two weeks to receive(perfection takes time along with coming from overseas). Hope this helps 😉.

12 March 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a wig back in February 2026…

I ordered a wig back in February 2026 and I'm still waiting on the wig to be shipped! I've email this company and they weren't responsive at all until I filed a claim through the method I used to pay for this wig. They finally responded and asked me to cancel the claim/ dispute and then they would shop the wig. That was a NO for me because they still haven't resolved the issue. The second suggestion they gave me was to go to the site and purchase the wig again and they would ship it out immediately. That was a stupid suggestion since I've already paid for the wig. They wanted me to trust them with a second payment when I've already paid you once and still haven't received any product??? BEWARE LADIES. THEY ATE SHADY AND UNRELIABLE!

15 February 2026
Unprompted review
Rated 2 out of 5 stars

After finally installing

After finally installing, I installed the curly wig. Have been wearing it 2 weeks. Hair is super soft and shiny. Only downfall is it gets super tangled underneath in the back, there is no comb installed at the base of the wig, so it doesn't stay in place. My part is already thinning. I wanted to try a new company and am kinda disappointed. After installing the second one, also heavy tangling at the base in the back. Shedding while brushing. And also the part is super thin also.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

5 Star Service & Amazing Hair

I ordered right before a storm hit the East Coast and I couldn't blame the delay on Hermosa Hair, the package was in enroute, just delayed. I liked that they emailed me to check to see if I got it.

After some mix up with the delivery, I did finally get my hair, and it was worth thr wait. It was BETTER than described on the website.

After a couple weeks of wear and one wash, this hair still looks wonderful. No shedding and wears like it's my own.

5 Star Customer Service and Amazing Hair, I will be back!

4 January 2026
Unprompted review
Rated 2 out of 5 stars

Misleading coupon codes and…

Misleading coupon codes and nonresponsiveness to emails sent to their service inbox with proof and social media inbox is a red flag for me. ZERO response to potential customers is just plain laziness and unprofessional.

21 January 2026
Unprompted review
Rated 1 out of 5 stars

I purchased a wig from this company

I purchased a wig from this company. On the website it pictured baby hair. I even contacted them to make sure because the pictures were mixed she assured me it would. When it came it did not. I asked for an exchange they said yes after I returned it. Paid $15.43 for shipping. Then waited for weeks no reply or wig. So I asked for a refund and they said after I returned the free items. Another $15.43. So I’m out of $30.86 and nothing for it. I will never ever purchase from this wig company ever again. Ive purchase from other companies without any issues. I know they might not post this review. I will post it on Google and to social media.

1 February 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a wig from Hermosa hair-SCAM

I ordered a wig from Hermosa hair on Feb 18 and they send me an email on Feb 21st asking me to send a pic of myself holding my ID along with a copy of the card I used. I order from lots of companies such as Luvme hair, Ashimary, Klayki hair and my favorite Ula hair - these are all legitimate companies and I have never EVER had an issue ordering from anyone in my life. With Hermosa hair - they want me to send them pictures so they can lowkey get my identity and 3-digit code from the back of my credit card. PLEASE BEWARE - They are SCAMMING.

22 February 2026
Unprompted review
Rated 2 out of 5 stars

The hair was not good at all because…

The hair was not good at all because when I went to get my hair done the stylist said the hair was no good Quality because it was mix I was so vex because I bought it to go to my son birthday party so now I have it and don't know what to do with it because she didn't install it

24 November 2025
Rated 1 out of 5 stars

I ordered a wig and never received it

I ordered a wig and never received it. I emailed them when I received an email saying it was delivered. I let them know that I didn’t receive it and I had an important event. The person that emailed back was extremely dismissive and I confirmed my address with them and it was basically over $100 down the drain

17 February 2026
Unprompted review
Rated 5 out of 5 stars

This company DELIVERS!

This company delivers!

How can I not:

1. Rate a company who delivers do fast!
2. Kept me informed of my order.
3. Kept their promise and provided me with 6 (yes, 6!) QUALITY wigs?

This company works for me. Thank you all for your service! (Especially Morry).🤩

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Love Hermosa wigs!!!!

I’m always very satisfied with my purchases from Hermosa hair, the quality of the hair is great and the delivery time is always amazing. In my opinion they are my go to wig company I do not prefer to go anywhere else, and if you have not ordered for them before, you are truly messing out. I always get between a 28 or 30 inch length and it always is pretty true. The length I really never have any compliance the hair colors as well. I always color my hair a black color because I do prefer for my hair to be jet black. But the 8 x 5 closure is everything that I need because it gives me the feel of having a frontal without actually wearing a frontal and going through the process of installing a frontal. I just think that it’s easier.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

WHAT LACE BABY

I absolutely love my hair like everything is perfect and looks like my natural hair I most definitely will be ordering again

9 February 2026
Unprompted review
Rated 1 out of 5 stars

They're bribing customers for 5 star reviews

The shipping and processing was delayed by over a week. I was offered a discount for a 5 star rating after i confirmed delivery but wasnt able to do that because I hadn't had the wig for even 2 days. It wasn't described at all and couldn't hold a curl, shedded a lot and the hairline wasnt good. The front was shorter than the rest of the unit and very dry even after washing and conditioning. I told them I wanted a return which they agreed but they demanded I give them a tracking number and send it back within 5 days. But they wanted me to pay for expedited return. I paid for delivery and insurance for it to get here so I told them unless they provide a prepaid return label it will be mailed through standard USPS mail. They don't allow you to provide updated reviews on their site and take down the bad reviews. This is second time this has happened with them. I don't reccomend at all.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Love the natural look

The hair looks like my own which is exactly what I was looking for. I love the 360 lace, it makes it look even more natural. Shipping seemed faster than expected.

12 February 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look