Hertz Ireland Reviews 

Hertz Dublin Booking Nightmare - Misleading Policies, Zero Accountability, and No Refund!

Booked a car with Hertz, expecting a smooth experience. What I got was a complete nightmare. Here’s what happened:

On October 25th, I showed up at Hertz Dublin, Baggot Street, ready to pick up my reserved car. I had my passport, driver’s license, and Revolut debit card, only to be told Revolut wasn’t accepted. When I asked why this isn’t made clear on their website, the agent showed me a WhatsApp message from his manager as “proof” and vaguely pointed to their terms and conditions, which don't specifically list restricted cards. But get this—the manager had already left early for the weekend. It wasn’t even 5 pm, and the one person who might be able to help was gone.

The agent told me if I took a taxi home, grabbed my Bank of Ireland debit card, and went to the Hertz at Dublin Airport, I’d “definitely” get my reserved car. So, after a wasted trip home, I headed to the airport with my card and reservation details.

At the airport, I explained the whole mess, including my age (26). Then the airport agent told me the car I reserved was only available for people 30+ years old. I was shocked—why didn’t the website flag this when I entered my age during the booking? I brought this up, and she just shrugged, saying they weren’t “responsible for the website.” She offered a much smaller car instead, which wasn’t what I’d booked or wanted.

When I asked to speak to the manager, some guy came over without introducing himself. I explained the situation again, and he flatly told me I couldn’t take the car I’d reserved. I said I wasn’t taking a smaller car, and he dismissively said, “Don’t take it, then,” and walked off without another word.

To make matters worse, the Hertz website was down, so I couldn’t even cancel. After THREE taxi trips—Baggot Street to my home, my home to the airport, and finally to Toyota Yuko, where I managed to book a car last minute—I was completely out of options.

Hertz not only wasted hours of my time, ruined my weekend plans, didn't give any refund/compensation and left me with unexpected taxi costs and they refused to take any accountability.

Will never book a car with them and don't recommend anyone to do so.

These people stole our money
Do not rent a car from them
We rented a car in Dublin airport

They gave us a car which broke down and let us stranded

They came in cork to change the car

We took a picture of the car default on the screen

They charged us 170 eur for the call

Total for a 5 days rental They charged us 700 eur a scam !!!!

terrible. turned up at the desk in belfast city airport (it's hertz ireland there not UK - i checked). they refused to accept my credit card. couldn't explain why. couldn't help me at all. left stranded at 9pm and had to book through budget next door. way more expensive as a last minute in person booking! but accepted my credit card no hassle. used the same credit card with enterprise on a later booking with no issues. horrible company. they're refusing to refund me as they say they don't accept some bank's credit cards at their discretion (no signage, nothing on their website, nothing in the terms, etc.) 4 months later and still no money back plus i had to spent another £300 on another booking!

My recent experience at Hurtz Dublin airport is without a doubt the worst car hire experience I’ve ever had. The guy on the terminal desk was the rudest I’ve ever come across, charged us for perks that we should get for free as presidents circle status and then sent us down to a car that was filthy on the inside and covered with undocumented damage on the outside. Avoid this location at all costs.

Bad customer service, not good service, unprofessional people to deal with
Hide some fee and information
Not honest people
Unhappy at all

I wish I could give a zero star. I prepaid for my rental car in the USA before my trip. picking up my car at Dublin airport became the worst nightmare! I had ensured I rented from a site that assured me picking up the car inside the airport terminal and that was even on my reservation. When I got to the airport Hertz counter I was met by this grey haired person. I wish I had his name. He shooed me away immediately by telling me I was not a VIP, telling me I had to travel by shuttle to get the car off the airport. I advised him I had medical issues that was the reason I needed to pick up the car at the airport. I was exhausted after taking a flight from San Francisco. He was incredibly unsympathetic and nasty. I ended up going to the shuttle area , waited in the rain until the shuttle bus arrived. Fortunately I got the nicest driver who helped with my bag, even to the counter. I was immediately conned into Super insurance, even though I had a letter from credit card company, outlining in detail what was covered. It turns out much more than the worth of the car. I got a car that was not road worthy, filthy dirty that had to be replaced the very next day. There was no mention of roadside charge until my bill at the end of the rental. There was also charges from M50; I wasn’t even driving, location fees, and then to top it off currency exchange which benefited them to the tune of $25. I never consented to any of these charges. I would caution anyone who plans on a trip to Ireland to steer way from Hertz Ireland. They are nothing short of thugs. I was able with the help of my credit card company to recover all these slapped on charges. It was truly upsetting and disappointing to experience such bad customer service and dishonesty. They should not be allowed to operate this way. Stay away!

If only I could give negative stars. I'm not surprised to see so many negative reviews about this location.

Let me first start off by saying I've traveled the world and have rented from just about every company out there. In fact, we have rented from Dublin several times over the last few years. Renting from this outlet in Dublin has absolutely ruined me of renting from Hertz ever again. Hertz felt more like it should be called "Hurts" as in it hurts your wallet. The fees that they tack on under the cloak of "insurance coverage" is outlandish. In fact, my rental charges were over 3 times what I was quoted online. Fellow travelers make sure you read the fine print of the agreement and ask what your final bill will be.

Expect to be given a vague understanding of the charges and getting a receipt from the checkout dude is even more difficult. We also had the joy of two desk agents laughing and being condescending towards my wife and me while checking in. Kudos to the management team at this location with fostering such wonderful customer experiences for weary travelers. My only hope is they get the treatment reciprocated one day.

Another tip to save you money is to get a letter from your credit card in advance that will give you rental damage coverage. If you don't have this from the credit card company this location will not help you. Good luck fellow travelers and remember to read the fine print!

This will be my first and last time
ever trying to rent with Hertz and will not be recommending to anyone else. We booked and paid for the rental on their website, read through their T&Cs. Then at pickup at the airport, we are told that they have to put a €5000 hold on our debit card (or credit card, which we thankfully did not have). I would expect that is something they would have been very upfront about and flag very clearly when you pay for the booking rather than the inconvenience of finding out that information at pickup. The guy at the desk became super defensive when we said we read through everything and did not come across this information. We chose to cancel, and were charged a cancellation fee which was annoying, and looks like we dodged a bullet judging by the ridiculously large number of 1 star reviews here.

on 4th November over 1000 euro was taken from my card with no explanation as to why. 8 days later and still no one has come back to me to give me the reason for this.

I booked online and paid for full insurance, or so I thought. I called to check and also request a change in time for drop-off. I was told I had adequate insurance and could drop off at a later time for a small fee. On arriving in Dublin, we found all the car hires were far away, and buses took you to them. All the other buses ran frequently, but not Hertz. We waited 35 minutes for a bus! On arriving at Hertz, they tried to sell an upgrade for twice the price. We declined the upgrade, and the counter person became very threatening and nasty about the insurance. We were also told the small fee for 3 hours later would be another day at 100 euros. In calling again, no one was helpful. The car was covered in dents and scratches and did not have a full tank. Hertz's reply is that we booked with a third party. This does not respond to the truly awful customer service experience.

Disgusting customer service. On arrival I was offered the choice of a 2,200 Euro hold on my card or a 26 Euro per day extra insurance which would cover me for everything, no excess.

On my final day, I was walking on a beach before heading back to the airport and lost my car hire key. Everyone I spoke to on the phone was horrendously rude. I was told I was on my own, they wouldn't help me, I was stranded on a beach in the middle of nowhere, alone, and they refused to offer me any help to get me to the airport. When I eventually got there, at great expense, I was told by the Hertz representative on the desk at Dublin airport that no one cares. Multiple times.

I've now been charged on my card with no email or explanation as to what it's for, and am quite frankly horrified by the lack of customer service from this company. Would give zero stars if I could. Disgusting.

Was refused service at the desk because the clerk didn’t accept my card even after booking(and paying for) the car four months in advance and having the card used for the booking on site. Booking was then cancelled and now refund is being refused even though the paid service was not provided.

REF: K8572401639

Avoid-they advertise as cheap but you will pay the price afterwards. They will knit pick on everything, a little tiny scuff has costed €250 yet I paid the extra insurance after being told it would cover everything, obviously it hasn’t. I gave the benefit of doubt after hiring with them last year but the same thing has happened again, not happy and will not be using again.

upon vehicle return received a bill for 1249.06 euros for a claimed passenger side superificial 15cm scratch, which had been shown to be already there upon receiving vehicle, proof of which was submitted as an image through the vehicle pre-inspection mail, received after leaving hertz parking lot @ shannon airport and to which no acknowledgement of receipt is forthcoming - be very cautious if you intend use their services
update 241024: as a sign of goodwill, hertz ie will not be pursuing their case

Spoke to hertz dublin airport as I wanted to check their closing time, I was flying on Tues from spain & my flight wasn't due in until 12.30 .I was going to a funeral in Cork on weds. The website says the desk is open until 1am. The young woman I spoke to ( surely a candidate for employee of the year?) Told me that the desk would be closed at midnight. When I queried this she said they would stay open for people who had made a booking if their flight was delayed. I said I wanted to make a booking but she told me it was only applicable to people who had made their bookings weeks ago ....this is an astonishing company policy.apparently the employees just make it up as they go along.a phone call to customer services got me a booking & I was told that the desk was open till 1 am and that the desk would remain open if my flight was delayed. & of course my flight was delayed & the desk was shut when I got into dublin....does anyone from hertz read these reviews?? Is this really the level of service your company aspires to. ? NEVER AGAIN !!

Renting with Hertz was the worst decision we made in planning to go to Ireland and the worst car rental experience I have ever had. It seemed like a good price until you are told Hertz will not recognize any third party insurance policies and unless you can place a 5,000EUR hold on a credit card they gouge you by charging you more than double the rental fee to sell you their own insurance. Once you’ve made your plans (which involve driving a car to the next location), and unless you planned for this credit card hold, you have little choice but to cough up hundreds of extra dollars. When I expressed my frustration with this policy which had never been told to me even though Hertz had been given my email address by Expedia, the service people at Hertz simply blamed Expedia for selling me third party insurance and not notifying me of the policies. To add insult to injury they sent us off in a car with a tire pressure warning that ended up with a flat an hour away, which derailed our day when we had to wait for service for two hours. Zero apologies from anyone at Hertz. Beware before you book.

Absolutely Horrendous Car Rental Experience - Avoid at All Costs!

I had the absolute *worst* experience with this car hire company at Dublin Airport, and I would urge everyone to steer clear if you're looking for even a shred of decent customer service or quality vehicles.

I paid €740 for less than 10 days, thinking I would receive a reliable car with the “premier insurance” I was promised. What I got instead was a complete disaster:

1. First Car: I was handed a VW Golf reeking of cigarette smoke and missing a spare tire, despite being assured there was one. This is an absolute safety hazard! When I contacted support, I was told to return the car – wasting more than an hour of my time.

2. Second Car: The second car they gave me was in appalling condition—it was dirty inside and out, with extensive damage all over. I’ve attached photos, and trust me, the video I recorded captures just how bad it was from every angle. How can any respectable company think it’s acceptable to rent out a car in such a state?

3. Shocking Customer Service: When I returned to complain, I was treated with nothing but rudeness and dismissiveness. The representative had the audacity to tell me that this was the “best they could offer,” and even suggested that if I had booked through Hertz, the experience would have been different! Are you kidding me? That’s not how you treat a paying customer.

4. Manager’s Response: When I finally spoke to the manager, it was as if I was speaking to a robot, completely lacking any empathy or professionalism. I was told that as long as the car worked mechanically, the damage didn’t matter. Excuse me, but for €740, I expect more than just a working engine—I expect a clean, undamaged vehicle, which is exactly what a premier insurance package should guarantee!

I’ve had issues with this company before, and I foolishly gave them another chance, only to be utterly disappointed again. If you're looking for a company that values its customers, **this is NOT it. The manager’s solution? A shrug and a half-hearted, “The refund will take some time.” No apology, no concern, just a complete disregard for my inconvenience.

This company is a total **scam**. Renting from them not only cost me time and money but also left me fuming with frustration. I’m done with them, and I’ll be sharing my experience far and wide to make sure no one else has to go through the same.

**Avoid this company at all costs!**

I was scammed in Menorca previously and was subsequently scammed at Kerry Airport by a scumbag there too. I already had paid for excess insurance through Booking.com but when it came to putting a £2000 excess deposit on my credit card, amazingly my card was declined and I had to take out their policy too. I wrote twice to customer services and was totally ignored. The journalist I contacted advised that this was normal - when confronted, scammers "poo themselves and run for the hills like cowards". Pure thieves.
As you can see from the garbage below - they've completely ignored the content of my complaint as they did with my two emails I sent them.

Rented a car from Cork for a week. Pick up and service at the desk was excellent but my horror began after drop off! Because of 6am flight, keys were left in drop off box and no handover to am actual person was done. Car was left in pristine condition, had even taken it for a wash ! Imagine my surprise when I got a 'damages' report complete with pictures taken from some place I did not even recognise !

I'm soo disappointed in you Hertz because I never in my wildest dreams thought you could stoop soo low! But having seen the number of of 1* reviews on here, I'm now not surprised.