Hertz Ireland Reviews 

My sympathies go out to anyone who had the misfortune to rent a car through Hertz / Dollar at Dublin Airport on Saturday 14th September. I was one of those unfortunate people. After being very cheerfully told by the rep at the desk in the airport that I just needed to hop on the shuttle bus, go to the depot and all would be sorted. I waited for 40 minutes for a bus to turn up. That in itself is pretty awful particularly because nobody from Hertz made any effort to tell us what the problem was. But that was as nothing compared to the complete chaos when we arrived at the depot. There were people everywhere, and the queue for the desk was at least 2 hours long. After that it seemed that there was a shortage of cars available and other customers I spoke to had been waiting for 45 minutes for their car to appear. I had a commitment to be somewhere and just couldn’t afford to wait that long. So I gave up and got a taxi to where I was going. Any attempts to contact Hertz have failed. I am appalled by the lack of service on all counts and will NEVER consider using them again

Price I paid was 50% more expensive than the price I paid, van was a lot smaller than what I was led to believe I booked and had to leave a large deposit that I want told about in advance.
I will not be using hertz again and would recommend anyone to shop around and read the fine print

Friendly service, car was clean and reliable, but the business practices of Hertz were dubious leaving me feeling a little cheated.
Once the various insurances were added the daily rate was approximately double the headline figure. This is classic U.S. marketing/profiteering and left a grimace on our faces. What was worse was showing an image of a rather nice Ford Focus on the website when the booking was made and then putting us in the 'or similar' Dacia Sandero. The Sandero did the job, but not with the interior space, passenger comfort, low noise and driver appeal of a Focus. To put these two in the same bracket is akin to saying a sausage is a reasonable substitute for a steak. The Sandero is okay but NOT similar to a Focus unless you regard both as simply 'cars'. We will come back next year but won't use Hertz. For clarity I should add I was one of a party of four, the sole driver, but not the principal renter.

Returned the car with full tank but got charged 59 euro for refuelling!!
Also they didn't trust that i had insurrence om my mastercard platinum, which is common knowledge, and therefore charged me 44 euro for basic insurrence!
Last time i rent a car at Hertz in Ireland.
Frauds!

I have contacted them, but don't expect to be refunded, because they cheated me on purpose...

Our experience with Hertz has been awful. We have received conflicting information at every encounter and additional charges including:
1. Whether or not you are to bring the car back with fuel full or empty; in which we were told unprompted a. at pickup that our best outcome was to bring the car back empty, b. at drop off that it should be full or we would be doubly charged.
2. Whether if we were able to purchase a car before the end of the rental period that we could return the rental car early and receive previous funds back; though we were told upon return that this was not the case. We returned the vehicle 9 days early and provided no refund for returning the car early.
3. We were charged €1,000+ in extra insurance charges after already having paid for full insurance at the pickup desk and customer service refused any refund.

Total scam. A lot of hidden charges that brings the total cost above standard prices. I was told I can have insurance for additional €58 and now looking at my credit card statement just to see I’ve been charged €98. Beware!

A Canadian friend rented a "7 seater" which turned out to be a Dacia Jogger, an extremely small 7 seater with 77,000km on the clock. The clutch went on it in Listowel and they were stranded until Hertz turned up next day at 2pm with a replacement car. He was horrified to get charged E1.200 for the clutch repair, AND E150 for a "call out". Herts are correct when they call clutch failure "gross negligence", it is, but on their part, not their customers. AFETR A WEEK HERTZ REPLIED "SEND AN EMAIL TO...." Great help!

Thank you to Seamus for being an absolute horror to arrive to. Just basically said sorry you booked via Booking.com you are NOT our customer so off you go on the Shuttle Bus. News flash!! Booking.com adverts are populated by Hertz. Not according to Seamus. Some fairy in the sky gives Booking.com the rates and availability of all of Hertz cars. This is simple mid-selling Hertz. I would expect more from a major brand. Seems like Sixt are the only ones left that go will actually give you a car in the terminal when you book it to be collected there. 45 mins later I’m standing on the side of depot with two screaming kids, thanks a million Hertz.

A day later - Hertz you cannot simply copy and paste your responses to this problem which your customers are still experiencing weeks after it was first brought to your attention. It can only be assumed that Hertz are falsely advertising in terminal pick up to attract customers to book their cars. Gold club or no gold club, our contracts on booking through third parties are with you.

Booked with Hertz as stated in terminal whereas most at Dublin are at the car rental compound via shuttle bus. Arrived at desk in terminal to be told still have to go to car rental compound. Wait for the bus and then an hour queue at the rental compound. About 1/5 of my time in Dublin spent trying to get the car! Do not use Hertz from Dublin airport.

Review for Herz Ireland (Dollar)

I recently visited Herz Ireland (Dollar) with a colleague, and the experience was extremely disappointing. Despite having a confirmed booking, they attempted to push unnecessary upgrades on us without any clear communication. My colleague ended up being charged an additional €300 for absolutely nothing, and I was forced to pay an extra €180 simply because they gave me an automatic car, which I hadn't requested.

The lack of communication was appalling, and there was no clear way to address our concerns. The staff were visibly irritated and came across as scammers. We will be pursuing legal action due to this unacceptable treatment. I strongly advise against using their services.

I rented a car at Kerry Airport for the period from August 22nd, 2024, to August 26th, 2024. The booking was made via Booking.com, and the total amount was €131.41. The vehicle displayed during the booking was a VW Polo.

Upon arrival, we were given a Ford Focus. On the receipt, this was labeled as a car upgrade with an additional charge of €300. I did not request a better car!

The station manager, Mr. Derek, informed me that this car upgrade (Car/Vehicle Upgrade) would not be charged. He mentioned that the charge on the receipt was a system error and assured us not to worry and to enjoy our trip. He also said that he had already contacted the branch manager, Mr. Ryan, via email regarding this matter.

Now, I see on my AMEX statement that this car upgrade has been charged.

I was at the location with a friend who also rented a vehicle. He received a Peugeot 5008, although he had also booked a VW Polo. We both made our bookings in advance through Booking.com. He was also charged an upgrade fee of €181.60, despite Mr. Derek explicitly telling us that it would not be charged and that it was a system error!

Furthermore, I find it incomprehensible why €300 is being charged for a compact car, while €181 is being charged for a mid-size car.

This was our first visit to Ireland, and we wanted to remember it positively! We were in a foreign country with family and child. Our accommodation was in Caherciveen, about 1 hour from Kerry Airport. We were dependent on the rental vehicle and had to trust Mr. Derek, and this is what happened!

The most outrageous part is that when we returned the vehicle, we mentioned it again, and Mr. Derek once more reassured us not to worry. To ensure we could fly back without concern, he gave us the business card of the branch manager, Mr. Paul Ryan. However, the email address provided does not exist. This is absolutely unacceptable!

Relevant parties such as AMEX, Booking.com, and Hertz Ireland have already been contacted!

DO NOT RENT from HERTZ Dublin as they are a rip off!
We rented a van for 1 day and although we returned the van in plenty of time before the 24 h rental contract (this can easily be checked on their CCTV), we were charged for an extra day without being told that Hertz will do so. When we returned the van, the guy in reception took the keys, asked if all was OK and said goodbye. When we noticed that an extra €92 was charged, we tried for days to download the return receipt from the online Hertz account. As this was not working, we returned the next week to their office on South Circular Rd only to be told that they don't deal with closed rentals and that we should email customer service, which we did. It's more than 2 weeks now that we have raised a claim for the extra charge they made and no reply and no resolution yet. This is simply STEALING!
Extremely disappointing service. We will NEVER recommend Hertz to anyone!

Terrible service and a rip off! Hired a car for 4 days and took it back a day early and when arrived there was no one there so drooped the keys to knock airport main office, Later charged 100 euro for a valet! Car did need a little hoover but did not need a valet (10 minitute hoover) We are not dirty and would not abuse someone else's property and feel like this is a con! They would hoover the car for the next customer regardless.

As I was making two separate bookings for car rental this summer I called Hertz Dublin directly to ensure I was getting the best deal. My queries were answered efficiently and honestly by Kamila and she also very kindly made the booking for us. I received a confirmation email from her and everything was very clear. Upon arrival at Dublin Airport, the gentleman serving me was very nice but I admit I was slightly taken back that no-one from the Hertz accompanies you to your rental car for pick up. You are simply told what bay the car is parked in. This means that if you spot any damage to the car not already noted you need to go back into the terminal. Thankfully, this was not my case but Hertz do need to review this. For my second booking, I was served by Nelisha, who was very welcoming and professional. We managed to get a car upgrade as all the luggage would not have fit in the orignal car hired and this was done seamlessly. Drop off for both cars was very quick and no problems. I did have a mechanical problem with one of the wing mirrors, but I called it in immediately and made sure it was added to my notes, so I was not charged at drop off for something I did not break. I must say I am very surprised to read all the negative reviews for Hertz Dublin. Maybe I just got lucky, but I have no complaints and will happily use them again.

Booked a special size van 24 aug 2024 over ph gave them my details and requirment. Arrived. Dublin airport. Payed for hire. Given keys wasnt size i required lost buis followimg day because of your company mix up overall. Time spent. 3 hours. Complained was told thats all we have @ had to ask for refund oh well. Cancel payment ypull. Get your payment back. No appoligy from management just said we took your bookimg as over the counter. Booking even though it was pre booked. By ph call and when i went to pick up van. Wasnt a ford tranzit long wheel size instead a little. Tiny van

What went wrong? Mainly the fellow behind the desk didn't give us a choice but to purchase most expensive insurance... or else go somewhere to another rental agency. Insurance was 3x the cost of the rental. We were so tired after an overseas trek that didn't have it in me to go down to Avis.

Not nice Hertz... You lost a regular loyal customet, and apparently many others in this thread.

I hired a car through Ryanair and on arrival at Kerry Airport was offered an upgrade to a different car but with no mention of an additional charge of 170 euro on top of what I already paid to Ryanair. While this was included in documentation I initialed the person I dealt with never mentioned the charge and if this is Hertz policy it leaves a lot to be desired. Any proposed changes to a contract should be verbally spelled out to a customer. I have been offered upgrades for free by other carhire firms.
Very disappointed, Michael

I booked my car rental through Auto Holiday and paid for their full insurance coverage. However, upon arrival, the agent at the Hertz counter informed me that Auto Holiday's insurance wasn’t sufficient and insisted I take Hertz’s own "supercover" insurance for an additional 300 euros or leave a 3000-euro deposit. Despite my concerns, I reluctantly paid.

I specifically asked the agent multiple times if there would be any further charges afterward, and he assured me that everything was covered. However, after returning the car, I was charged an extra 190 euros for another insurance that was never mentioned. In the end, I ended up paying for three different insurances, totaling nearly 700 euros. The staff misled me, and the lack of transparency was extremely frustrating. I do not recommend Hertz Dublin

HERTZ IN DUBLIN IS A SCAM..beware!!!
July 2024
RENT FROM SOMEONE ELSE PLEASE !!! I can not believe the other reviews here about upcharges being put on to the bill and you do not discover the unauthorized charges until you are at the airport rushing to catch a plane and then see your bill is double what you expected!! I was charged $1247.15 for 1 week of a tuna fish can car rental. I only agreed to approx.$550.00 We had no time to go back and dispute the bill and by the way, they gave the final bill "folded in half " as they made small talk, rushing us to catch their waiting shuttle ....the guy told us to "hurry up." This Hertz is operating a big scam! How can it happen to this many people and my story is identical? Hertz Corp. tells me there is nothing they can do as it is a franchise.....I have emailed and called and heard my husband deny all of their crazy overpriced insurance and yet they refuse to take the fees off...we returned a perfect car and we were literally robbed and then silenced! DO NOT USE HERTZ, they do not care and will not admit their franchise location in Dublin is running a big scam on tourists. Just get out of there and go to the next rental place..Hertz is after you for fees and then lies and says you agreed. I actually had a 60,000 coverage policy with my Chase card--so we already knew we weren't taking the coverage...nothing a customer can do but if I can save one good family...I will at least do that-- because they are unresponsive and do not care about you at all.
The response from Hertz after my review states that we signed off on charges....no we did not off on any charges. We verbally stated no, no, and no way!!!....we signed a pad and they just placed our signature wherever they wanted I guess! Its a scam...they certainly heard us say NOOOOO

Serviced by a grumpy a man , and been charged way more the than I should pay , my day rental should be only €92.59 but Hertz managed build a big bill €188.99 , been charged extra €30 for late fee and I told him I am not late he told me I know but we add €30 after midnight, what a jock , will never rent from Hertz , not happy at all