Hertz Car Sales IRL Reviews 

253
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff members are extremely helpful, professional, and transparent throughout the entire purchase process. People also deeply appreciate the exceptionally smooth user experience and efficient service when acquiring a new vehicle. Consumers note that representatives go above and beyond to answer questions and ensure everything runs seamlessly. Some reviewers were not happy with unexpected mechanical problems, faulty parts, or missing items after completing their vehicle purchase. A few buyers noted that resolving these unexpected issues or getting a response regarding missing accessories proved difficult.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and friendly during their car-buying journey.... See more

Service

Customers had positive experiences with service, describing the overall process as smooth, quick, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff for going above and... See more

Product

Users describe positive interactions with product, expressing that their vehicles arrived in perfect... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the smooth, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently purchased a car from Stephen at Hertz Car Sales, Cork city. From start to finish, Stephen could not have been more helpful or approachable! Any query, big or small, was no problem to Stephen... See more

Rated 5 out of 5 stars

I recently purchased a car from Hertz and dealt with Souhail. I spotted the car online and rang the shop in Dublin. He was very enthusiastic and eager to get a deal done from the beginning. We had lot... See more

Rated 5 out of 5 stars

I bought a car from Hertz on North Circular Rd three days ago. I want to especially thank Souhail for his excellent service and professionalism. He was attentive from the first call, answering my ques... See more

Rated 5 out of 5 stars

Bought my 23 Ford Focus through Hertz with the scrappage trade-in. Mark Cleary assisted me. Mark was amazing throughout the process. He was absolutely brilliant. Thanks, Mark. Even with the hiccups t... See more


Company details

  1. Car dealer
  2. Car finance and loan company
  3. Used car dealer

About Hertz Car Sales IRL

Written by the company

Hertz Car Sales dealerships have a wide variety of nearly new cars to choose from, with multiple leading car brands, models and specifications available. With a vast choice from our extensive fleet, we meticulously pick the best to sell on our forecourt. As you’ll find when you visit our used car dealerships, our cars aren’t old - they’re nearly new. Over the course of their young life, all our cars have been methodically maintained and kept spotlessly clean with weekly valeting, making our stock showroom fresh. With our arrival in the heart of North Dublin, Blarney, Cork, Dun Laoghaire and now Limerick, Hertz Car Sales changes the used car landscape in Ireland, bringing a new experience to the affordable used car market. Compare our prices and you’ll realise just how competitive we are. We endeavour to be the cheapest in the market place, but that doesn’t mean we cut back on our high standards or level of service. Our goal is to build on our long established reputation, to ensure we continually deliver on our high standards of customer service and ensure that we have exceptionally satisfied customers. Buying a car doesn’t have to be complicated. Our aim is to keep the whole process as simple as possible while still offering a 5 star service! USED CARS FINANCE APPLICATION LOCATIONS CONTACT US

Contact info

4.8

Excellent

TrustScore 5 out of 5

253 reviews

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No recent history of asking for reviews

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4.8

All reviews

(253)

79 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is my second car I bought through…

This is my second car I bought through Hertz. I would highly recommend. Aaron dealt with me on this occasion. He was very professional and had everything sorted very quickly for me . I will go back to Aaron when the time comes to change again. No hassle stress free a very easy transaction. So if your looking to change your car. Check them out

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Bought a car there last week

Bought a car there last week. The experience was excellent. Matthew was really helpful in answering all my questions regarding quality checks and in arranging the paperwork and a fair price on my trade in. The car I purchased was in immaculate condition and there was no pressure to force a sale and the whole process was conducted in a relaxed and friendly manner. Based on my experience to date I would have no problem recommending Hertz Dun Laoghaire to anyone wishing to purchase a used car.

20 August 2025
Unprompted review
Rated 5 out of 5 stars

I’m very happy with my Renault Clio…

I’m very happy with my Renault Clio purchase. Aaron was extremely professional, kind, and really took the time to find the best option for me. The whole process was easy and pleasant, and I felt well taken care of from start to finish. I would definitely recommend them to anyone!

13 August 2025
Unprompted review
Rated 5 out of 5 stars

I recently bought a car from Mark at…

I recently bought a car from Mark at hertz car sales and I highly recommend them he couldn’t do enough for me and made buying a car a 5 star experience I’ll defo be going back to him when I’m due a little upgrade

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Sales

Would absolutely recommend Hertz Sales for their great staff and pricing plans. Daniel was super helpful and patient with all my queries.

30 July 2025
Unprompted review
Rated 5 out of 5 stars

Thanks Mark

Making a big purchase like a car can be a bit daunting, Mark was very professional and friendly,he helped me through the whole process from the first phone call to book a test drive to driving away in my lovely new car which I am delighted with.
Thanks Matk.

28 June 2025
Unprompted review
Rated 5 out of 5 stars

Easy and clear online communication

Easy and clear online communication. Very fast finance approval with good rate. Extra supportive and welcoming stuff member - Aaron. I highly recommend to anyone looking for a car to consider Hertz sales first! Thank you.

27 June 2025
Unprompted review
Rated 5 out of 5 stars

The whole process was made very easy by…

The whole process was made very easy by the team at hertz. Reserved a car in the evening, got a call the next day from Sean who was very flexible with organising a test drive. Communicated everything afterwards over WhatsApp which was very handy, allowing me to respond in my own time. Test drive with Sean was good, he was off the day I collected the car but Aaron was also helpful going through the paper work and handing over the car

17 June 2025
Unprompted review
Rated 5 out of 5 stars

Im so so happy

Im so so happy. I meet wonderful person in your company Aaron Lawes. This gay give me chance, more happy and now I have more beautiful car in Dublin. Peugeot 2008.
I’m sure i comeback to your company when I need change car. I comeback to Aaron.
God bless for everyone ther 😍😍

14 June 2025
Unprompted review
Rated 5 out of 5 stars

Very good service from start to finish

Very good service from start to finish. Personal video was very helpful. Matthew handled everything in a few hours and drove home same day very happy. Wouldn't hesitate to recommend them

23 June 2025
Unprompted review
Rated 1 out of 5 stars

Horrendous

Horrendous experience- lied about the brake pads being replaced recently to my face. There was oil leaking in the engine area and alternator broke. All of this within 3 months of owning the car. In September 2024, they ignored my calls and emails to their offices and finally today apoke to someone but still refusing to do anything.

16 August 2024
Unprompted review
Hertz Car Sales IRL logo

Reply from Hertz Car Sales IRL

Hi Maria, sorry to hear you're unhappy with your experience with us, your complaints are very out of character for the dealership in Dublin so were very surprised to hear such things and we will be thoroughly investigating internally now!,

When purchasing you would have been told that all our cars come with the remainder of their manufacturers warranty, you would have been provided the customer service number for the brand of car your purchased, I'd recommend trying to contact them over issues with your car. Hope this helps!

Rated 1 out of 5 stars

If I could give a zero I would

If I could give a zero I would. Bought a car here a couple months ago. The car has been giving constant trouble. Continuously ring and get empty promises about call backs and no solution to help with the issues.

Customer service is shocking. When buying the car they could help no problem. Now there is issues they don't want to know.

I would think twice before getting a car from the cork stores as if you have any trouble they will go missing.

Truly awful customer service care from the numerous people I have spoke to.

23 June 2025
Unprompted review
Hertz Car Sales IRL logo

Reply from Hertz Car Sales IRL

Hi, Sorry to hear about your experience with us, it sounds far from what we'd expect and we have began investigating your issue internally here!
As all our cars come with the remainder of the manufacturers warranty I'd recommend trying to follow up with your cars brands customer service number to get your issues resolved!

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