Hetzner Online GmbH Reviews 

Hetzner's automated abuse system is overly aggressive and will instantly lock your infrastructure just for running authorized web vulnerability scans. Their support operates with zero flexibility, making the platform completely unusable for cybersecurity professionals.

Hetzner's support staff is completely inflexible, dismissive, and downright rude when you try to explain a legitimate technical issue.

Today i had a terrible support experience, after two days of waiting... i got a response from Hetzner support team, related to an estimate of the incoming invoice. I asked them to give me an estimate of the invoice, to be able to deposit the needed amount onto the account balance, cause in the next weeks i will be out of computer, without the option to pay from my phone the invoice, as my family habits in holidays is to use phone only to receive calls, without internet access... And the response of the support team was: "It depends in your hands how much you would like to add, then please do more as the amount is usal." With the lack of the needed information... No estimate, so if i deposit less than needed my services would be suspended...

With this attitude would surely not won clients... instead loosing them...

Never had any problems, very easy setup and they are chill with payment

servers are awesome, support are sucks
they restarted my server, and went malfunction (it was alive, but vital functions what worked before stopped to work). they cleared they hands with server works.

The way they speak to customers is unacceptable

The biggest issue I've had with Hetzner isn't even the situation itself. It's the way I've been spoken to as a customer.

The tone of their emails has been unnecessarily rude, abrupt and dismissive. The responses come across as though you're being told off rather than being spoken to as a paying customer.

There's very little courtesy, no attempt to understand your point of view, and seemingly no consideration for how their messages actually come across. The whole manner of the communication has felt condescending and unnecessarily hostile.

You can deliver a firm response without being rude. You can disagree with a customer without speaking down to them. Basic professionalism and courtesy shouldn't disappear just because you're telling a customer something they might not want to hear.

I actually raised this directly with Hetzner and specifically challenged the tone and manner of their communication.

Since doing that, I've received no response at all.

That says a lot for me. If a customer tells you that the way your staff are communicating is coming across as rude and disrespectful, you'd expect somebody to at least acknowledge it. Simply ignoring the complaint only reinforces the impression their original emails created.

Regardless of anything else, customers deserve to be spoken to with a basic level of respect.

Unfortunately, that hasn't been my experience with Hetzner.

2 weeks and no response from them except an automated email.
Simply want to change an email address in a domain.
This is the worst support on the planet.
Going to escalate now to AFNIC.
Don’t do any business with them unless you have plenty of time.

has solid services , but support is useless. had constant network issue but took them 8 days to resolve it.

To be fair up front: Hetzner's servers and technical quality are genuinely good, and for a long time I would have rated them highly on that alone.

But their customer support — especially when something actually goes wrong — is a completely different story, and it has been the worst I have experienced.

I was locked out of my own account for almost two weeks and never got back in. Instead of a clear resolution, my issue was spread across four separate tickets, and I received several uncoordinated replies from different people, none of whom seemed aware of what the others had already said. My formal complaint was never taken seriously or escalated to anyone who could actually help.

At no point was there any recognition that being locked out of your own account has direct consequences for a business. Live projects were unreachable and I could not act on them. As a direct result of the outage and the negligence in handling it, I lost several clients, and I was ultimately forced to migrate everything to another provider just to keep operating. No business owner should have to accept that.

The phone contact was even worse. On one call, after a long wait, the line was simply cut off. On another, I reached someone who immediately became defensive — instead of dealing with my complaint, I was blamed for "writing too much", told I should only answer a single question, and it was obvious my emails hadn't even been read. Rather than help, the conversation was steered away from the actual problem, and it ended with them hanging up on me mid-conversation.

Stubborn, dismissive, and unwilling to take responsibility for their own mistakes — that is how the entire experience felt.

Great hardware, but if you ever need real support, be warned.

Update, 12 August 2026 — Hetzner responded:

"To maintain the confidentiality of this matter, we can't publicly disclose any information regarding this specific case. For security reasons, we generally take the necessary measures whenever irregularities are detected during the login."

To be clear: my review was never about the decision to act on a login irregularity. That can be legitimate, and I have not disputed it.

It is about what followed. I asked what the irregularity was and for the log records behind it — never provided. I completed the identity verification they requested; it was accepted, and access was still not restored. One issue was spread across four tickets answered by different people. My formal complaint was not escalated and, in two replies now, has not addressed a single point of it.

Confidentiality prevents none of that from being answered. None of it requires disclosing account details.

We have published the full account, with dates, on our own company website.

I have purchased several Hetzner services both for myself and for clients, including dedicated servers and domains.

Most of my dedicated servers were purchased through the Hetzner Server Auction, and so far I have been very satisfied with the hardware and performance I receive for the price I pay. The value for money is excellent, especially if you know how to manage and configure your own servers.

What I particularly like about Hetzner is the amount of control they give you. I prefer having full control over my servers instead of being restricted by managed hosting environments, and Hetzner makes it possible to run dedicated infrastructure at a very reasonable cost.

For developers, system administrators, and businesses that are comfortable managing their own infrastructure, I think Hetzner offers a very good balance between price, performance, and control.

Based on my experience so far, I am very satisfied with their services and will continue using Hetzner for both my own projects and client projects.

We're using it at NeuraVPS as our main infrastructure provider. They offer a very professional service, with the cheapest prices in the industry and allowed us to escale our business to more than 200 powerful dedicated servers. Their data-centers have 24/7 high-quality support, while still offering a lot of automated proceses that save us time and money.

We had a hard drive issue and urgently needed a drive changed. This is probably any sysadmin's worst nightmare.

I found the system where you report problems extremely well thought out. It was so easy to ask for engineering help. Within less than 90 minutes an engineer was dispatched and we were up and running.

It's very clear - Hetzner is the best in the world.

If you want to stop your business in a few months, use Hetzner. No support, no communication.

I rarely leave negative reviews, but my experience with Hetzner's customer support has been extremely disappointing.

After deciding to stop using their services, I deleted all of my cloud resources and requested the closure of my customer account along with the deletion of my personal data under Article 17 of the GDPR.

Instead of receiving meaningful assistance, I repeatedly received generic automated replies. My requests were effectively ignored, and when a human response finally arrived, it took 3–4 weeks. This level of response time is simply unacceptable, especially for requests involving account closure and personal data.

Eventually, I was informed that all of my services had already been terminated. However, I was also told that I still had outstanding charges and that an invoice covering the last three months would be issued. This was extremely confusing. If all services had already been terminated, it should have been clearly explained what exactly was still being billed and why. The lack of transparency only added to the frustration.

The most frustrating part is that the system continued to claim I had active products, preventing me from deleting my own account, while support could not provide a clear explanation in a reasonable timeframe. Despite contacting both billing support and the privacy/data protection team, I received no clear resolution for weeks.

I expected much better from a company with Hetzner's reputation. Reliable infrastructure is only part of the service—responsive customer support, transparent billing, and efficient handling of account and privacy requests are equally important.

Based on my experience, I cannot recommend Hetzner until they significantly improve their customer support and communication.

Keep charging me after cancelling. Total joke.

Shielding Active Financial Phishing & Ignoring Cloudflare Evidence [AbuseID: 1200E24:38]

Hetzner Online GmbH is actively hosting financial phishing infrastructure on Origin IP 167.233.62.124

Writing a review about their system of invoices and how they use game of words in their advantage.

I used their services for a bit and then recieved an invoice. In the message they sent me was this:

Please pay all your open invoices by
... If you do not pay your invoices, three
things will happen:
1. We will cancel all your products, services, and your account.
2. You will lose all data, including backups.
3. We will send your debt to our debt collection agency.

This was sent to me a few times for a different time periods, so in the end I did pay my invoice AFTER the last notice period and forgot about their existence. As they clearly said: We will cancel all your products

However they in fact did not. Next month I received another invoice just when I did not used ANY of their services.
I tried contacting the support, however of course there was no response. In the end I paid this invoice too because the sum was not much.

However constant threats, not following their own rules and most importantly complete ghosting from their support is what makes me write that review. Never use their services.

I run a site for social lawyers in Holland.
After 15 years of uninterrupted service of my dedicated server, the account department pulled the plug without any notice or warning because of a direct debit failure. Four hours later the tech dept. informed me of this. So 51 lawyers and their staff were barred from their data and workflow for a half day and I received multiple support requests. The reaction is not true; I did not receive any reminder or warning, I would have payed immediately if informed.

Customer ID: K1180958221

I have been a loyal Hetzner customer since 2022 and have always paid my invoices on time. During the past four years, I have trusted Hetzner with my business infrastructure and hosted multiple production servers without any payment issues.

On 31 July 2026, I unexpectedly received an email informing me that my entire account and all of my services would be cancelled effective 31 August 2026. The only explanation given was that the cancellation was in accordance with the Terms and Conditions. No specific reason, evidence, or policy violation was ever shared with me.

I contacted support multiple times and requested a review of my case. I also cooperated fully by removing my email address from a client's Hetzner account after I believed this might have been a concern. Despite my efforts and willingness to comply with any requirements, I was simply informed that the decision was final and could not be appealed.

What disappoints me most is the lack of transparency. As a customer who has been with Hetzner since 2022 and has consistently paid invoices on time, I expected a clear explanation or at least an opportunity to resolve any issue before such a serious decision was made.

This cancellation has affected not only my business but also my clients, whose services depend on these servers.

Hetzner's infrastructure has generally been reliable, but customer service and account management in situations like this have been very disappointing. Long-term customers deserve better communication, greater transparency, and a fair opportunity to address any concerns before their entire account is terminated.

Unfortunately, based on my experience, I can no longer recommend Hetzner to businesses that depend on long-term stability and customer support.

Worst customer service I have ever had to deal with, terrible response times and a lack of care when it comes to solving problems that they themselves caused in the first place.