I have been using a hexclad 30cm wok since 2022. I've had absolutely no issues until recently I noticed some peeling in the corners and the things were getting stuck more often in the wok . I reached... See more
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Review summary
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The pans are very good. Although after 2.5 years the anti stick coating came off and I can’t even properly cook an egg anymore. I reached out to customer service (shoutout to Hady M.) by email and wit... See more
Company replied
I've been very happy with my HexClad cookware, and their customer service exceeded my expectations. I had an issue with one of the pans in my 7-piece set, and they honored the warranty without any... See more
Company replied
I have purchased a great many things from Hexclad. The quality of there products is first class. I did purchase some pans and lids and after pans had lost there non stick I contact them about replaci... See more
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Company details
Written by the company
The world's first stainless steel, non-stick pans inside and out. HexClad is built with the highest quality materials and designed to last a lifetime.
Contact info
United States
- hexclad.co.uk
4.4
Excellent
412 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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No refund after 16 days
Have been waiting 16 days after they recieved my returned items for a response or update.
RMA RHUK1043513
Spoke to AI agent on the phone, it can't help. Asked to speak to a human, none available. Left a message, no response.
For a company backed by celebs, would have hoped for better - frankly this level of service is abysmal
26 June 2026
Unprompted review
Reply from Hexclad
Thank you for your feedback, and we're sorry to hear about your experience.
We've reviewed your return and can confirm that your refund has been fully processed. We apologize for the delay in communication and understand how frustrating it must have been to wait for an update after your returned items were received.
We appreciate your patience throughout the process, and we're sorry we didn't provide the level of service you expected. If you have any further questions or need any additional assistance, please don't hesitate to reach out, we're here to help. - Brittany, HexClad Support
Extraordinary customer service.
I accidentaly dropped and smashed the lid of my precious 6.6 Litre Saute pan.
I wrote to Hexclad customer care and was contacted by a very helpful Yahia K who, after checking my order details, has sent a replacement free of charge.
Very generous and exemplary customer care.
Well done Hexclad; well done Yahia.
25 June 2026
Unprompted review
Reply from Hexclad
Thank you so much for sharing your experience!
We’re sorry to hear about the accident with your lid, but we’re really glad Yahia was able to help you quickly and get a replacement arranged for you. We’ll be sure to pass along your kind words, Yahia will really appreciate the recognition.
It’s great to hear you found the process smooth and supportive. Thank you for your continued trust in HexClad, and we hope you enjoy your 6.6L sauté pan for years to come. - Brittany, HexClad Support
Your Customer Service team - Awesome
Your Customer Service team, including Jericho, has been awesome in helping us replace a 2-quart pan we ruined on the burner. Companies like yours need to be promoted for your great products and customer service team. I will certainly do that at every opportunity I get.
We ruined our pot by accidentally leaving it on the burner when we thought we shut the burner off. Thank you for replacing our 2-quart pot and lid with ease!
24 June 2026
Unprompted review
Reply from Hexclad
Thank you so much for your thoughtful message and kind words!
We’re really glad Jericho and the team were able to make the replacement process simple and stress-free for you. Accidents happen, and we’re happy we could help get your cookware replaced quickly and easily.
We truly appreciate your support and your willingness to recommend us, it means a great deal to the team. We hope you continue to enjoy your HexClad cookware for years to come. - Brittany, HexClad Support
Wilson was very helpful and responded…
Wilson was very helpful and responded in an efficient manner with a great outcome. Thank you!
23 June 2026
Unprompted review
Reply from Hexclad
Thank you for your kind feedback!
We’re glad to hear Wilson was able to assist you efficiently and deliver a great outcome. We’ll be sure to pass along your appreciation to him.
If you ever need anything in the future, we’re always here to help. Happy cooking! - Brittany, HexClad Support
Mishaunna did a fabulous job assisting…
Mishaunna did a fabulous job assisting me with my warranty and issue I had with my knife. Id give her a 10 star if I could!!! Thank you guys again
22 June 2026
Unprompted review
Reply from Hexclad
Thank you so much for your amazing feedback!
We’re thrilled to hear that Mishaunna was able to assist you with your warranty claim and get everything sorted with your knife. We’ll be sure to pass along your kind words, she’ll really appreciate them.
Your support means a lot to us, and we’re glad we could help. If you ever need anything in the future, we’re always here for you. - Brittany, HexClad Support
Very disappointed
Very disappointed
2 star only for customer service
600$ i put them in garbage
Order : 112-7717087-6443405 amazon
Order 2031440 , haxclad
And more…
They are sticky like others i hope this message helps someone after read it
19 June 2026
Unprompted review
Reply from Hexclad
Thank you for sharing your feedback. We're sorry to hear that your experience with your cookware has been disappointing.
Based on what you've described, it sounds like there may be built-up residue affecting the cooking surface. A thorough deep clean to remove any burnt-on oils or residue, along with cooking over low to medium heat, can often restore the pan's performance, as HexClad is designed to heat very efficiently.
We'd still like the opportunity to help. Please reach out to us at support@hexclad.com with your order information, and our team will be happy to review your case and work with you toward a solution. We appreciate you giving us the chance to assist. - Brittany, HexClad Suport
I purchased HexClad pans in 2023
I purchased HexClad pans in 2023, they have been fabulous pans, used everyday. To quote my partner, who does the washing up, they are the easiest to pans to clean too. However, recently there was an issue with the non stick coating so I contacted HexClad under the warrantee thinking they’d fob me off saying wear and tear, but no. Within 24 hours they’d reviewed by claim and dispatched replacement pans without the need to return the originals. I was well impressed with the customer service, but equally pleased with the pans
20 June 2026
Unprompted review
Reply from Hexclad
Thank you so much for sharing your experience!
We’re delighted to hear your HexClad pans have been a great part of your daily cooking routine and that even the cleanup has been easy. It’s also great to know our warranty process exceeded your expectations, handling your claim quickly and getting replacement pans dispatched within 24 hours is exactly the experience we aim to deliver.
We truly appreciate your support and kind words about both our cookware and customer service. We hope you continue to enjoy cooking with your HexClad pans for many years to come. -Brittany, HexClad Support
Oh my goodness
Oh my goodness, I had the privilege of getting to know one of the finest customer support professional “ Mishaunna M.”. Who is quick,polite and extremely helpful person I could’ve ever asked. He not only just resolved my issues rather helped me with all the guidance and with resolution, I was given with all useful resources to know the best use of the cookware for making it lasts longer.
Amazing experience and kudos to such kind person at Hexclad.
Thanks,
Satyabrata
18 June 2026
Unprompted review
Reply from Hexclad
Thank you so much for your wonderful feedback, Satyabrata!
We're thrilled to hear about your experience with Mishaunna and that they were able not only to resolve your issue quickly and efficiently, but also provide helpful guidance on getting the best long-term use from your cookware. That level of care and support is exactly what we aim for.
We'll be sure to pass along your kind words, Mishaunna will really appreciate the recognition. Thank you again for taking the time to share your experience, and we hope you continue to enjoy your HexClad cookware for years to come. Happy cooking! - Brittany, HexClad Support
Jericho
The guy who helped me was very fast and straight forward. Service was excellent and he responded to emails quuckly. I thought it is going to be very hard to get a replacement for the pan, but Jericho got it done real fast and easy. Very good customer service.
17 June 2026
Unprompted review
Reply from Hexclad
Thank you so much for your kind review!
We're delighted to hear that Jericho made the warranty process quick, straightforward, and easy for you. Providing fast, efficient, and friendly support is what we strive for, and we're glad your experience reflected that.
We'll be sure to share your kind words with Jericho, he'll truly appreciate the recognition. Thank you for choosing HexClad, and we hope you enjoy your replacement cookware for years to come. - Brittany, HexClad Support
Hexclad Over Rated and Over Priced
I have been cooking for more than 20 years, so when I saw HEXCLAD being advertised by celebrity chefs as the best In the world , you'll never need anything else etc, I bought a set of pans....
The result is I am totally disappointed with them.
They look fantastic high end quality but their non stick claim just isn't true..
Their easy clean claim isn't true..
Overpriced over hyped and over rated...
14 June 2026
Unprompted review
Reply from Hexclad
Thank you for taking the time to share your feedback. We're sorry to hear that your experience hasn't met your expectations.
Based on what you've described, it sounds like your cookware may be getting hotter than needed. HexClad performs best over low to medium heat, as the hybrid surface is designed to heat efficiently. Using higher heat can cause food residue to burn onto the surface, which may affect both the nonstick performance and ease of cleaning.
If there is any burnt-on residue, we recommend removing it thoroughly before trying the cookware again with lower heat settings. This often helps restore the cooking surface's performance.
If you're still experiencing issues after making these adjustments, please reach out to our support team at support@hexclad.com. We'd be happy to help troubleshoot further and ensure you're getting the best experience with your cookware. - Brittany, HexClad Support
I contacted Hexclad with my warranty…
I contacted Hexclad with my warranty claim. I got a very fast response, on answering a few questions nd providing information, I was advised that my claim was valid and a replacement would be sent. The whole process took 3emails over a 2 hr period. The replacement was on its way within 24 hrs
11 June 2026
Unprompted review
Reply from Hexclad
Thank you so much for your wonderful review!
We're thrilled to hear that your warranty claim was handled quickly and efficiently, and that the process was straightforward from start to finish. Our team works hard to make resolving warranty claims as smooth and hassle-free as possible, so it's great to know we met your expectations.
We truly appreciate your support and hope you enjoy your replacement cookware for many years to come.-Brittany, HexClad Support
Outstanding customer service received from Amr…
The customer service received from Amr Atef was outstanding in dealing with an issue I had with a 7.5 Litre pot. It had developed some blemishes on the cooking surface, which developed and was not due to improper use. Never dishwashed, only hand cleaned and dried. The pot was a prize that I won some 18 months ago and therefore I had no proof of purchase, a requirement needed under warranty claims.
But thanks to Amr and his very quick and efficient assistance, Hexclad have kindly offered me a free of charge replacement for which I am truly grateful.
12 June 2026
Unprompted review
Reply from Hexclad
Thank you so much for taking the time to share your experience!
We're delighted to hear that Amr was able to assist you and make the warranty process as smooth as possible. Providing prompt, thoughtful support is something we strive for, and we're glad we could find a solution for your 7.5L pot.
We'll be sure to pass along your kind words to Amr, he'll truly appreciate the recognition. Thank you for your support, and we hope you enjoy your replacement cookware for many years to come. -Brittany, HexClad Support
Brilliant customer service
I’ve been using my HexClad wok for around two years when it started to develop some sticking issues. I contacted HexClad customer service and emailed them a few photos of the wok. The response was incredibly quick and they immediately arranged a replacement under warranty. The customer service (Amr Atef) was absolutely fantastic. They responded very quickly and the whole issue was resolved the same day which really exceeded my expectations. It’s rare to find a company that stands behind its products so well. I’ll definitely be sticking with HexClad for life. Highly recommended.
2 June 2026
Unprompted review
Reply from Hexclad
Thank you so much for your fantastic review! We're delighted to hear that your warranty experience exceeded your expectations.
We'll be sure to share your kind words with Amr, he'll be thrilled to know his prompt support and dedication made such a positive impression. Standing behind our products and providing exceptional customer service is something we take great pride in.
Thank you for your continued trust and recommendation. We're grateful to have you as part of the HexClad family and hope you enjoy your replacement wok for many years to come. -Brittany, HexClad Support
Excellent customer service!!
11 June 2026
Unprompted review
Reply from Hexclad
Thank you for your kind review! We're thrilled to hear you had an excellent experience with our customer service team.
Your support means a lot to us, and we're grateful you took the time to share your feedback. We look forward to being here whenever you need us. Happy cooking! - Brittany, HexClad Support
Coating Failing on Hex Clad Pans
I purchased a 13 pc Hexclad pan set along with the small stand alone pot with our wedding money as I wanted a high end set of pans to start off in our new home.
We only put the pans into use a year later due to moving house and have had failings on the coatings on the 5 pans we use the most which is very disappointing.
To be fair Hex Clad have honoured the lifetime warranty and replaced all pans but given the failure rate of this pans in respect to the amount of use and care we have shown them I would prefer my money back.
I wouldn't recommend these pans to anyone. Bought as i beloved the price was worth it which on reflection it defiantly is not.
I also note that the coatings on the replacement pans are not the same as the ones that have continually failed.
10 June 2026
Unprompted review
Reply from Hexclad
Thank you for taking the time to share your experience. We're sorry to hear that you've been disappointed with the performance of your cookware.
We're glad we were able to honor our lifetime warranty and replace the affected pans, though we understand that doesn't change your overall experience. We appreciate your feedback.
We hope the replacement cookware provides the experience you originally expected. If you have any concerns with the new pans or need any additional assistance, please don't hesitate to reach out to us at support@hexclad.com. We're always happy to help. - Brittany, HexClad Support
Mishaunna provides great customer service
Mishaunna was great handling my warranty claim. Very thorough and quick to resolve the issue I was having, which speaks to the quality of the hexclad products!
9 June 2026
Unprompted review
Reply from Hexclad
Thank you so much for your kind words! We're delighted to hear that Mishaunna was able to assist you with your warranty claim and provide a thorough and timely resolution.
We'll be sure to share your feedback with Mishaunna—she'll be thrilled to know her efforts made such a positive impact. Thank you for your support, and we hope you continue to enjoy your HexClad cookware for years to come. Happy cooking! - Brittany, HexClad Support
Great Customer Service
I would like to express my sincere appreciation for the outstanding customer service I received from Amr Atef at HexClad
Amr was professional, courteous, and incredibly helpful throughout the entire process. He arranged a replacement for my 30cm sauté pan quickly and efficiently, making what could have been a difficult situation completely stress-free.
I was genuinely impressed by the level of service I received. Amr kept me informed, handled everything promptly, and demonstrated a real commitment to customer satisfaction. His professionalism and attention to detail reflect exceptionally well on HexClad.
Thank you, Amr, for going above and beyond. Excellent customer service like this is one of the reasons I will continue to recommend and support HexClad products in the future.
9 June 2026
Unprompted review
Reply from Hexclad
Thank you so much for your wonderful review and for taking the time to recognize Amr's efforts.
We're delighted to hear that Amr provided you with such a smooth and stress-free experience. Delivering professional, efficient, and attentive support is exactly what we strive for, and we're so pleased that he was able to assist you with your replacement sauté pan.
We'll be sure to share your kind words with Amr—he'll truly appreciate your recognition. Thank you for your continued support and recommendation. It means a great deal to us, and we hope you enjoy your new pan for many years to come. Happy cooking! -Brittany, HexClad Support
HexClad's customer service
My original pans developed issues despite being properly used and maintained, which was disappointing. However, HexClad's customer service was exceptional throughout the entire process.
A special thank you to Amr Atef, who handled my case with professionalism, kindness, and genuine care. He took my concerns seriously, provided helpful advice, and arranged replacements quickly and efficiently.
The replacement pans arrived promptly. Most importantly, the way HexClad stood behind its product and treated me as a valued customer has restored my confidence in the brand.
Excellent customer service is rare these days, and HexClad truly exceeded my expectations. Thank you, Amr, for making this a positive experience.
I would not hesitate to recommend HexClad based on the level of customer support I received.
4 June 2026
Unprompted review
Reply from Hexclad
Thank you so much for your thoughtful review and for giving us the opportunity to make things right.
While we're sorry to hear you experienced an issue with your original cookware, we're delighted that Amr was able to provide the level of care and support you deserved. We'll be sure to share your kind words with him, he'll be thrilled to know he made such a positive impact on your experience.
Standing behind our products and taking care of our customers is incredibly important to us, and we're so pleased we were able to restore your confidence in HexClad.
Thank you again for your recommendation and support. We hope you enjoy your replacement cookware for many years to come, and we're always here if you ever need anything. Happy cooking! - Brittany, HexClad Support
Hexclad and Amr Atef in particular have…
Hexclad and Amr Atef in particular have been amazing. Had an issue which I reported, it was resolved within 2 hours and a replacement product sent straight away. Hexclad is brilliant and I would highly recommend.
4 June 2026
Unprompted review
Reply from Hexclad
Thank you so much for taking the time to share your experience! We're thrilled to hear that Amr was able to resolve your issue so quickly and get a replacement on its way.
We'll be sure to pass along your kind words to Amr—they'll be delighted to hear your feedback. We truly appreciate your support and recommendation, and we're grateful to have you as part of the HexClad family. Happy cooking! - Brittany, HexClad Support
Price Matched!
Great product and even greater customer service! I noticed the 5.5 qrt hybrid sauté pan went on sale. I just received my order last week. I contacted customer service and requested for the sale price. Jericho was really understanding and gave me $31 credit!
3 June 2026
Unprompted review
Reply from Hexclad
Thank you so much for your kind feedback!
We’re glad to hear you’re enjoying your purchase and that Jericho was able to assist you with your request in a helpful and understanding way. We’ll be sure to share your appreciation with him.
We really value your support and are always here if you need anything in the future. Enjoy your new sauté pan, - Brittany, HexClad Support
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