I have purchased a great many things from Hexclad. The quality of there products is first class. I did purchase some pans and lids and after pans had lost there non stick I contact them about replaci... See more
Company replied
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Review summary
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Reviews shaping this summary
I had an issue with a new pot which, after using it, left a mark that I couldn’t remove. I contacted HexClad and sent them a photo, and they immediately agreed to replace it. The replacement was d... See more
Company replied
we've had our pan about 3 years now, and we use it few times a week. the black surface on the pan has started to come off- i did struggle to find the email on the website so i had to ask google. i ema... See more
Company replied
I've been very happy with my HexClad cookware, and their customer service exceeded my expectations. I had an issue with one of the pans in my 7-piece set, and they honored the warranty without any... See more
Company replied
Company details
Written by the company
The world's first stainless steel, non-stick pans inside and out. HexClad is built with the highest quality materials and designed to last a lifetime.
Contact info
United States
- hexclad.co.uk
4.5
Excellent
407 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 2 weeks
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Great customer service when half of our…
Great customer service when half of our order was lost by the courier. A replacement was sent very quickly after the stated waiting period.
Looking forward to using the set as a whole now!
13 January 2026
Unprompted review
Reply from Hexclad
Thank you for your feedback! We’re glad to hear that our team provided great support and quickly sent a replacement for the lost items. We hope you enjoy using your complete set and will be sure to share your kind words with our team. Thank you for choosing HexClad!
Ongoing issues
Ongoing issues. Back and forth emails for weeks. Each time, someone different responds.
Frustrating that I'm unable to fully resolve by speaking to someone!
Simple issue, taking extraordinary amount of time to resolve due to the only way to contact being email.
Disappointed.
9 January 2026
Unprompted review
Reply from Hexclad
Hi! Thank you for your feedback. We’re truly sorry to hear about the frustration you’ve experienced with ongoing email communications and delays in resolving your issue. We’ll make sure to share your feedback with our team to help improve the process. Thank you for choosing HexClad.
We had really issues with the shipment
We had really issues with the shipment. The Hexclad team has high competences communication and focused on resolving the issue. Additionally thex are extremely responsive. The answers come back after minutes. Sadly the parcel didn't arrive on time. But it was the forwarders fault.
8 January 2026
Unprompted review
Reply from Hexclad
Thank you for your feedback! We’re glad to hear that our team provided responsive and focused support while addressing your shipment issue. We understand it’s frustrating when parcels don’t arrive on time, even when caused by the forwarder. We’ll be sure to share your kind words with our team. Thank you for choosing HexClad!
Very quick response from customer…
Very quick response from customer service with good practical advice which quickly resolved my issue
7 January 2026
Unprompted review
Reply from Hexclad
Thank you for your feedback! We’re delighted to hear that our customer service team provided quick and practical advice to resolve your issue. We’ll be sure to share your kind words with our team. Thank you for choosing HexClad!
I’ve had my pans for just over 1 year…
I’ve had my pans for just over 1 year now and I have to say that I’m not entirely impressed with any of them. I’ve religiously stuck to the guidance, completed the seasoning and been super careful with their use on our induction hob. All bar one of the frying pans now stick and even boiling pasta in the saucepans requires some degree of oil to be added. I’ve had an interaction with the “customer services” team which felt automated and robotic, basically telling me to re season the pans and all would be ok. Well it’s not. They’re basically reaching the end of their useable life a little over 1 year from purchase. So it’s disappointing given their cost and high praise that they’ve performed little better if not the same as a high street brand which sells for a quarter of the Hexbrand price. An expensive mistake I won’t repeat.
7 January 2026
Unprompted review
Reply from Hexclad
Hi! Thank you for your feedback. We’re very sorry to hear about your experience and understand how frustrating this must be after carefully following the care instructions. We encourage you to reach out to us here: https://hexclad.co.uk/pages/contact-us
so we can work with you to address your concerns. We’ll also share your feedback with our team to help improve our products and support. Thank you for choosing HexClad.
Excellent customer service
My experience has been excellent .
Customer service outstanding. It refreshing to be looked after and felt my custom meant something.
6 January 2026
Unprompted review
Reply from Hexclad
Thank you for sharing your experience! We’re delighted to hear that you felt well looked after and that our customer service made a positive impression. We’ll be sure to pass along your kind words to the team, they’ll truly appreciate it. We’re grateful for your support and thank you for choosing HexClad!
Outstanding Service
Spoke to a few team members today in resolving my issue, all I can say is, Tajera, Billy E, Rolesha C and Emill S got my product replaced and shipped once I provided the correct information. Highly recommend this brand and company for its quality in product and service.
5 January 2026
Unprompted review
Reply from Hexclad
Thank you for taking the time to share your experience! Hi! We’re thrilled to hear that Tajera, Billy, Rolesha, and Emill were able to assist you efficiently and get your replacement processed smoothly. We’ll be sure to pass along your kind words to the team, they’ll truly appreciate it. We’re grateful for your trust and thank you for choosing HexClad!
The prompt response to my emails and a…
The prompt response to my emails and a very quick solution puts Hex clad customer Service top drawer I cannot praise them higher
31 December 2025
Unprompted review
Reply from Hexclad
Thank you for your wonderful feedback! We’re delighted to hear that our team provided prompt responses and a quick solution, making your experience top-notch. We’ll be sure to share your kind words with the team, they’ll truly appreciate it.We’re grateful for your support and thank you for choosing HexClad!
Fantastic customer service
Fantastic customer service, Billy E. Was quick and efficient which was extremely appreciated!
31 December 2025
Unprompted review
Reply from Hexclad
Thank you for your feedback! We’re thrilled to hear that Billy E. provided quick and efficient service. We’ll be sure to let Billy know about your kind words. Thank you for choosing HexClad!
Great service
Billy E. took care of my concerns easily and professionally. I’m very happy with my interaction.
31 December 2025
Unprompted review
Reply from Hexclad
Thank you for your feedback! We’re glad to hear that Billy E. handled your concerns professionally and made the process easy. We’ll be sure to let Billy know about your kind words. Thank you for choosing HexClad!
Billy E - Quick and Concise, Great Service!
Billy E responded quickly to both my submission and my follow up. Billy was clear and concise about the info I needed to provide.
This has nothing to do with Billy, but I would have preferred not to have to sign in with my Google account and give my info to this website in order to write this review.
30 December 2025
Unprompted review
Reply from Hexclad
Thank you for your feedback! We’re delighted to hear that Billy E. provided quick, clear, and concise support. We’ll be sure to let Billy know about your kind words. We appreciate your comment regarding the review process and will share it with our team. Thank you for choosing HexClad!
Billy E
Billy E. was really helpful and replaced my claim fast and no hassle. Recommend this agent! Thank you again!
30 December 2025
Unprompted review
Reply from Hexclad
Thank you for your feedback! We’re glad to hear that Billy E. provided fast and hassle-free support with your claim. We’ll be sure to let Billy know about your kind words. Thank you for choosing HexClad!
Reply from Hexclad
Thank you for your feedback! We’re delighted to hear that you found our service easy to work with and appreciated the prompt responses. We’ll be sure to share your kind words with our team. Thank you for choosing HexClad!
Excellent Customer Service!
Your customer service rep, Jericho P. answered very quickly and was very clear on what I needed in order to fix my issue.
30 December 2025
Unprompted review
Reply from Hexclad
Thank you for your feedback! We’re thrilled to hear that Jericho P. provided quick and clear guidance to help resolve your issue. We’ll be sure to let Jericho know about your kind words. Thank you for choosing HexClad!
Customer service was great
Customer service was great! Billy E. Was so helpful and resolved my inquiry so quickly with such a friendly demeanor. Thank you!
29 December 2025
Unprompted review
Reply from Hexclad
Thank you for sharing your feedback! We’re thrilled to hear that Billy was so helpful and able to resolve your inquiry quickly with a friendly approach. We’ll be sure to pass along your kind words to him, he’ll really appreciate it. Thank you for choosing HexClad! Janine D. - HexClad Support
Hexclad has a fan for life
Hexclad has a fan for life! Excellent support and customer service. Billy E., thank you all your help!
29 December 2025
Unprompted review
Reply from Hexclad
Thank you for your feedback! We’re thrilled to hear that you’re a fan for life and that Billy E. provided excellent support. We’ll be sure to let Billy know about your kind words. Thank you for choosing HexClad!
I love this brand and I have a lot of…
I love this brand and I have a lot of products with this brand .also they give me grate fast service
28 December 2025
Unprompted review
Reply from Hexclad
Thank you for your feedback! We’re delighted to hear that you love our brand, enjoy your HexClad products, and have experienced fast service. We’ll be sure to share your kind words with our team. Thank you for choosing HexClad!
Billy who helped me on a Sunday evening…
Billy who helped me on a Sunday evening was fantastic helping with a warranty issue!
29 December 2025
Unprompted review
Reply from Hexclad
Thank you for your feedback! We’re thrilled to hear that Billy provided fantastic support on a Sunday evening and was able to assist with your warranty issue. We’ll be sure to let Billy know about your kind words. Thank you for choosing HexClad!
Billy was great
I had a bad experience with other reps and tried several times but this rep Billy E was great and solved my issue promptly. He deserves credit
28 December 2025
Unprompted review
Reply from Hexclad
Thank you for your feedback! We’re glad to hear that Billy E. was able to promptly resolve your issue and provided excellent support. We’ll be sure to let Billy know about your kind words. Thank you for choosing HexClad!
Billy E was great
Billy E was great! He made it easy and didn’t need me to send information he already had!
28 December 2025
Unprompted review
Reply from Hexclad
Thank you for your feedback! We’re delighted to hear that Billy E. made the process easy and efficient for you. We’ll be sure to let Billy know about your kind words. Thank you for choosing HexClad!
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