heycar UK Reviews 2,156

TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

Ordered a car on October 26th. Paid deposit on October 28th - Finance Approved on October 28th. Car promised as soon as possible. November 11th still waiting for a delivery date and it's impossib... See more

Rated 5 out of 5 stars

This website consistently serves as my primary resource for vehicle searches. The platform is highly informative, providing realistic price comparisons through its integrated tools. The price grading... See more

Rated 5 out of 5 stars

Bought a used car through heycar and got £200 cashback and free delivery that was ~380 miles; door to door. Henor Ajeti is great, responds fast, concisely and professionally and kept the purcha... See more

Rated 5 out of 5 stars

I am delighted to say I had a really good experience with the team at Heycar. Hanor and Tilly were very professional and any issues I thought I had were sorted instantly. All in all a good experienc... See more

Company details

  1. Car service
  2. Car dealer

Written by the company

We only feature the best quality cars from franchise dealers. With quality checks, warranties with every car and a website that’s easy, enjoyable and refreshingly helpful to use.

All the best used cars, all in one place

Written by the company

Why use heycar?
All our cars come with a warranty; a 10 day money back guarantee, and are fully checked from boot to bonnet. What's more, they're from trusted dealers.

10 day Money Back Guarantee

Have total peace of mind with a 10 day money back guarantee.

At heycar, we know that buying a car can be daunting. It’s a big purchase that you want to get right. We’re confident that you’ll love your car - but to give you some extra peace of mind, we offer a 10 day money back guarantee with cars bought from selected dealers through heycar. So you can worry less, and enjoy your new car more.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2k reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 5 out of 5 stars

Great experience and so easy

Buying a car was easy , so straightforward and hassle free. Kept up to date with communication all the way to delivery. In my case it wasn’t straightforward but heycar sorted it out so my car arrived pretty much on time . Great service would recommend thanks Heycar

23 November 2024
Rated 5 out of 5 stars

I was a bit sceptical, but there was no need to be!…

I have to admit I was extremely sceptical about buying a car online and terrified of parting with a large sum of money by bank transfer but I didn’t need to be!
From finding the car I wanted, through the purchase, Diogo was extremely helpful and very responsible to any questions I had. I also had direct contact with Lookers Gateshead during the purchase.
My car was driven down from Gateshead to Esssx for me and the guy that brought it down for Heycar was very respectful of what was now my property.
I would recommend them from the very positive experience that I had with them. Thank you - I love my new wheels!

5 November 2024
Unprompted review
Rated 1 out of 5 stars

STAY AWAY

Highly not recommend.
If you thinking about getting the car stay away if you don’t want to have trouble
Bought two and half month ago Peugeot 508 with 60k mileage. On our journey to Germany car had a breakdown. After visit in garage they said me car wasn’t serviced properly, lots of parts like filters didn’t were changed. Engine was working for long time only on few cylinders. Having proof from garage on invoice, and they refused to help me with this situation. Now I was left with car which can’t be fixed because of the damage. Finance to pay. Cost of all situation are bigger than you can imagine.
If you don’t want to have anything similar STAY AWAY !!
Took them 15 days to finally give me some answer ! Never had a worse experience with any company in my whole life !!

5 November 2024
Unprompted review
Rated 1 out of 5 stars

Utterly incompetent

Ordered a car on October 26th.
Paid deposit on October 28th - Finance Approved on October 28th.
Car promised as soon as possible.
November 11th still waiting for a delivery date and it's impossible to find out what is happening because they never pick up the telephone, respond to emails or call people.

Heck the main reason I'm writing this is in the hope that someone at Heycar sees this and gives me a call to tell me what is going on..

11 November 2024
Unprompted review
Rated 3 out of 5 stars

Great except Reading Audi cancelled the…

Great except Reading Audi cancelled the appointment because they did not have the car on site for me to test drive even though they had a week before the appointment. Professionally they are brilliant with follow up emails and contacting me to ensure they could help me but because they did not have a car for me the professionalism was electronic and telephones only, shame

3 November 2024
Rated 1 out of 5 stars

No way to connected, feel scammed!

I sincerely doubt all the good reviews are the company paid to fake reviews.
based on my experience in the last a few days, it is really making me wonder if they are a scam company.
Last Saturday we found the car and paid £99, then today, we rang their two numbers 02039361257 and 03308083819 hundreds times only got through once. The guy said would ring back, but Never! Then we tried to ring both numbers never gone through. Even could not get to connected.
We are going to get from other places, don't know if we can get our £99 back.....

2 November 2024
Unprompted review
heycar UK logo

Reply from heycar UK

Dear customer, thank you for your review. I am sorry to hear of your experience and no call back regarding the deposit refund. Please be advised we have reached out to you via email for some details and look forward to getting this sorted for you as soon as possible.

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