Hey! Reviews 

271
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TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

Bought a 2nd video doorbell in January 2024. Set up & worked ok until....I got an email in May 2024 saying they were no longer trading but . ...I'd still get updates etc so item would work. Well ...it... See more

Rated 4 out of 5 stars

I've bought a second leak monitor and after my initial experience they work well, i.e. connectivity to WiFi is maintained, they report leaks accurately. Only drawback in remote locations they have to... See more

Rated 5 out of 5 stars

Recently purchased a Smart floodlight camera which became faulty (sound issue) a few weeks after installation. Contacted Hey and their support team went through all they could to fix however ultimatel... See more

Rated 5 out of 5 stars

Fab bulbs and useful interface, note if you have dimmer switches you need ones designed for LED bulbs, currently I have the old style dimmer switches that don't don't well with LED, this causes flicke... See more

Company details

  1. Electronics store

Written by the company

Hey! has been created to bring a simple, all in one solution to the smart home industry. With simplicity & innovation at the heart of hey! we hope to bring you the perfect smart solution for your home. We provide a bespoke smart home kit, designed around your lifestyle and home, that is easy to install, without losing functionality. We thought about every step of the journey to ensure you get the best product and the best service.


Contact info

3.5

Average

TrustScore 3.5 out of 5

271 reviews

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3.5

All reviews

(271)

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Rated 5 out of 5 stars

Great products

Great products, very easy to install. Quick delivery

1 June 2021
Hey! logo

Reply from Hey!

Hi Dan,

Thanks for your feedback!

Great to hear your are loving our products.

Thanks

Rated 1 out of 5 stars

Cheap … but flaky

I have had nothing but problems with this device. It does not let you connect to the video/sound using a mobile 4G connection, it’s even unreliable on your local WiFi. The proximity PIR equally unreliable. Also, the connectivity to the Google hub is only audio, NOT video. Very disappointing. I’ve installed a Ring doorbell at my parents house with no issues at all. I suppose you get what you pay for.

19 May 2021
Unprompted review
Hey! logo

Reply from Hey!

Hi David,

Sorry to hear about your experience with us!

It appears a member of our customer care team is in contact with you regarding this issue and we hope to have this resolved quickly.

If there is anything else we can do to help in the meantime please don't hesitate to let us know.

Thanks!

Rated 4 out of 5 stars

This is a great mobile device.

This is a great mobile device but not clear it is waterproof for outside use. We have been using it to keep track of our pet and alert is when he is back from roaming outside. The ordering and delivery experience was faultless and good packaging.
The app works well with iOS but you will need to keep the display from going into sleep mode if you want to hear the audible alert. You can maybe get other devices like a plug or buzzar to give you other visual or audible warning. It would be nice if such single unit device was available to go with product range. All in all good buy.

17 May 2021
Hey! logo

Reply from Hey!

Hi there, thanks for your positive review - we are glad you are enjoying your hey products. The motion sensor is designed for indoor use only as it doesn't have an IP waterproof rating. If there is anything else we can help with please don't hesitate to let us know. Thanks!

Rated 3 out of 5 stars

Sensor let’s the order down

The camera is great and far exceeds my expectations. The door sensor however still does not work

9 May 2021
Hey! logo

Reply from Hey!

Hi Jamie, thanks for your feedback - great news you are enjoying the camera! Sorry to hear you had some issues with your contact sensor, a member of our customer care team has reached out to you via email. Please don't hesitate to get in contact with us if this problem still persists. Thanks!

Rated 5 out of 5 stars

Excellent products and customer service

I bought eight GU10 spotlights as they had good reviews and were a better price than other main brands, ordered them and they arrived next day! I had a few problems setting all of them up on the same circuit but one quick call to Hey! for some advice and I was up and running.
One of the bulbs turned out to be faulty but one more quick call and they sent a replacement out which arrived the next day.
Great products and great customer service, I’ll be ordering more from Hey!

5 May 2021
Hey! logo

Reply from Hey!

Hi Michael, thanks for leaving such a positive review! Glad we could get the issue resolved quickly with your faulty spotlight. Looking forward to your next order! Thanks

Rated 5 out of 5 stars

Great products

Recently ordered x2 smart bulbs and home security kit from Hey!

The bulbs I have found to be very good and offer fantastic value for money, I've had cheap and cheerful offerings from Amazon previously and whilst they have done the job I have found these to be much brighter and better quality. Setting them up was very simple and controlling them via the included app is also very easy. I will be purchasing more of these for other rooms in my home.

The home security kit consisted of an external camera and video doorbell. The external cameras is fantastic quality, it's also very easy to set up and mount. It was mounted in my garden within minutes, it has captured many events since setup and the battery still remains at 100% so it must be running off of magic. Bravo!

The video doorbell was also very simple to setup and integrates into the app very well, it came with screws and mounting plate so was again mounted and connected to my home WiFi within minutes. Since mounting this I have had about 3 visitors to my house use it ha, it has however worked flawlessly each time, due to it being Alexa compatible I receive a notification and a verbal announcement from all my devices that someone is at the door as well as being able to see a video (and a saved snapshot) of who it is.

Would highly recommend these products to anyone. Really chuffed with them. Thanks Hey!

5 May 2021
Unprompted review
Hey! logo

Reply from Hey!

Hi Steve,

Thanks for your sharing your positive experience with our products, good to hear your home is now secure with our smart cameras!

We are looking forward to receiving your next order.

Thanks!

Rated 4 out of 5 stars

Good value smart doorbell

Smart doorbell was great value and works well. It's good that you get the option of recording video to an SD card or cloud storage (via subscription). I've not managed to get it connected properly to my Google Nest Home (it won't display video), but works well with the phone app.

3 May 2021
Hey! logo

Reply from Hey!

Hi there,

Thanks for your feedback on our video doorbell, glad you are enjoying it!

We are currently looking into a fix for the Google/Alexa streaming so this functionality will be available soon.

Rated 5 out of 5 stars

Exellent customer service

The service, exellent, the item wasn't what I wanted so had to send it back, I was refunded right away, no quibble.
Thank you

2 May 2021
Hey! logo

Reply from Hey!

Hi James,

Sorry to hear you had to return one of our items.

Glad we could resolve this quickly for you.

Thanks!

Rated 5 out of 5 stars

Home Security Kit

I recently ordered the Security Kit, Outside Wireless CCTV and the Wireless Doorbell.
The instructions were very clear and simple and the connection to the WIFI was super painless!
I used the 32GB Micro SD supplied with the CCTV and used it in the Doorbell and purchased a 64GB card for the CCTV.
I charged up both items before installing them and even though that was over 2 weeks ago they are still showing over 80% charge.
Overall I'm extremely happy with the Hey! App and the products, makes the world of difference when the instructions are in plain English for the non Tech Savvy folk out there.

30 April 2021
Unprompted review
Hey! logo

Reply from Hey!

Hi Paul,

Thanks for leaving a review, sounds like you are making the most of your new smart security kit!

We don't believe in overly complicated instructions or a complex set up.

Rated 5 out of 5 stars

Smart bulbs

Ordered the smart light bulbs.Had a bit of trouble setting up, but that was down to a weak WiFi signal. Once up and working love the Google integration . "Hey Google turn off the lights" great during Netflix and chill 😊.

28 April 2021
Unprompted review
Rated 5 out of 5 stars

Good quality doorbell

Ordered the doorbell, very good quality and has a night vision mode automatically when it gets dark enough. Easy to set up and the indoor chime reaches from outside to the attic.

28 April 2021
Unprompted review
Rated 1 out of 5 stars
Hey! logo

Reply from Hey!

Hi there,

Please provide us with your order number and member of our customer care team will contact you to help with the device installation.

Thanks!

Rated 5 out of 5 stars

The UK's answer to Philips!

The UK's answer to Philips! Hey smart products are just as good as the premium ones and their customer service is incredible. A few software bits which need improvement and things like an outdoor sensor would be great, but I expect it'll be coming and will keep throwing money at this company because it's exactly what I want for my smart home at a reasonable price. Great work, guys.

26 April 2021
Unprompted review
Rated 4 out of 5 stars

Great product range

Great product range, simple to set up, register and the platform is easy to use. Got the smart light pack good value. Highly recommended.

1 down side was the strip lights are silicone coated to be waterproof which is great for use in a kitchen or bathroom but makes it very difficult to bend in certain directions on a flat surface Such as behind a desk. Attempted to use adapters but unless you can get ones for waterproof lights to the right width of tape it will be a difficult task! Gave up and used on top of kitchen cabinets along inner edges.

17 April 2021

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