I bought a travel insurance for a trip to Brazil which I had to cancel. So I used their withdrawal form (google it as it’s difficult to find it on their app) and cancelled the insurance 3 days before... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was easy to purchase, I had some confusion about accessing the account as it is the person whose credit card was used, not the policy holder/insured person. This was all cleared up and everything e... See more
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Unfortunately, this time we have taken a policy to cover a trip to South Korea and Japan. When the war in the Middle East started we contacted Heymondo because we wanted to change the destination as w... See more
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I struggled to find an insurance for travellers to UK. Some overpriced and most were for people based in UK travelling to europe. Finally found hey Mondo. It's clear transparwnt process and like the a... See more
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Company details
About Heymondo Travel Insurance
Written by the company
Hey traveler!
We are Heymondo, your trusted travel companion. Our mission is to make life easier for travelers like you.
We prioritize your peace of mind with top-rated travel insurance plans. Our customers' experiences speak for themselves, as numerous Heymondo reviews highlight our exceptional service and comprehensive coverage. Whether you’re a digital nomad, an adventure enthusiast, or planning a family vacation, our insurance plans cater to every need.
Insurance for every kind of trip
Our diverse offerings include Long Stay Insurance and Annual Multi-Trip Insurance, ensuring you won’t have to worry about coverage during extended trips. For those seeking short-term solutions, Heymondo’s Single-Trip Insurance is designed to offer robust protection tailored to your specific travel plans.
Comprehensive coverage
Heymondo premium plans offer extensive coverage, including trip cancellation and emergency medical expenses, providing you with the highest level of protection. Planning an adventure? Our policies cover a wide range of adventure activities, so you can enjoy your travels without worry. For digital nomads and frequent travelers, our insurance solutions are tailored to fit your dynamic lifestyle.
24/7 medical chat and customer support
Customer service is at the core of our business. With a 24/7 medical chat and an efficient claims process, we ensure that help is always within reach. Our dedicated customer support team is here to assist with any inquiries or issues, making your experience smooth and hassle-free. Our insurance reviews frequently commend our prompt and effective customer support, which is available to address any concerns you may have.
Reviews about Heymondo on Trustpilot
Travelers around the world trust us, and our many positive reviews speak volumes about Heymondo. Our insurance reviews frequently commend our prompt and effective customer support, which is available to address any concerns you may have.
When you contact Heymondo, you’re engaging with a team that truly cares about your travel experience.
Join the growing community of satisfied Heymondo customers and travel with complete confidence, knowing you are covered wherever you travel. With Heymondo, you can focus on enjoying your trip, we’ll cover the rest.
Why choose Heymondo Travel Insurance?
Written by the company
- Comprehensive medical coverage
- Our medical assistance includes everything you need for total peace of mind: emergency services, specialists, hospitalization, treatments, and surgical procedures.
- 100% digital and transparent travel insurance
- Easily access all your policy details and coverage information. Manage any incident directly through the app in just a couple of clicks.
- Get your money back if you don't travel
- Add our optional trip cancellation coverage to guarantee a refund on your bookings if you are ultimately unable to travel.
Contact info
United States
- hello@heymondo.com
- heymondo.com
4.1
Great
3k reviews
Asks customers to review
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Dangerous Service Failure in Japan – Zero "Direct Pay" in Major Cities
I chose Heymondo for my Japan trip because they heavily market their "Direct Pay" feature and 24/7 emergency assistance. My experience proved that these claims are highly misleading.
The Emergency Response:
In Osaka, I suffered a sudden and severe breakout of hives. As anyone with allergies knows, the fear is that this will progress into full anaphylaxis. I called the emergency line for immediate guidance and to find a clinic to prevent the situation from worsening. Instead of urgent help, I was placed on hold for far too long and then interrogated for administrative details while I was in a state of medical distress and panic.
The "Direct Pay" Myth in Japan:
Once the immediate scare was over, I contacted them via email to find a clinic for follow-up care. I asked for any provider that accepts direct payment so I wouldn't have to navigate the high out-of-pocket costs and paperwork of Japanese hospitals alone.
I specifically requested providers in:
Tokyo, Osaka, Nagoya, Shizuoka, and Hakone.
Heymondo confirmed they had ZERO partner providers in any of these major cities.
Conclusion:
If you are going to Japan, do not rely on Heymondo. Their emergency line is slow and bureaucratic, and their "Direct Pay" network is non-existent in the country's most populated areas. You will be left to find your own doctors and pay everything upfront yourself.
16 April 2026
Unprompted review
Reply from Heymondo Travel Insurance
Hello Anastasis,
Thank you for taking the time to share your experience with us, and we are sorry to hear about the stressful situation you experienced during your trip to Japan.
After reviewing your case, we can confirm that our Customer Care team has also been in contact with you directly to further review the situation and provide additional clarification regarding the assistance process.
Following our consultation with the assistance team, we were informed that you were advised that a local correspondent could be activated in Japan in order to locate an appropriate medical centre for your situation. This is a standard procedure within the travel assistance industry in certain destinations and allows the assistance team to coordinate the medical provider and arrange the guarantee of payment directly with the centre where applicable.
We would also like to clarify that the 24/7 assistance platform is intended to coordinate medical assistance abroad, but it is not equivalent to local emergency services. In situations perceived as immediately life-threatening, travellers should contact local emergency services directly whilst the assistance team coordinates the subsequent medical support and payment guarantees.
Additionally, if you incurred medical expenses related to this incident, you may contact us directly and we will be happy to open a reimbursement claim and guide you through the process accordingly.
You can contact us by email at hello@heymondo.com or if you prefer you can send us a WhatsApp message to +34 627 283 366 (Mon-Fri 09h to 18h GMT+1).
We appreciate your feedback, as it helps us continue improving our services and communication processes.
Kind regards,
Heymondo
You keep contact anytime by mail in out…
You keep contact anytime by mail in out of office time and immediately next day
5 May 2026
Reply from Heymondo Travel Insurance
We are very grateful that you took the time to leave a review, Federico. Heymondo values its customers and we are committed to ensuring that every customer receives great service. Thank you once again and have a good day!
Reply from Heymondo Travel Insurance
George, many thanks for your kind words. We're so glad you found the right policy for your needs and we hope you get to enjoy your trip safely.
Prince change
I don’t understand why the price for the same trip and details was cheaper on the app than on the site by $7 USD
2 May 2026
Reply from Heymondo Travel Insurance
Hi Melissa,
We really appreciate you taking the time to share your feedback and we’re glad we were able to help you find the right policy for your needs.
We want to assure you that there is no price difference between our app and web platforms. Discrepancies like the one you've noticed are often related to stored browser cookies.
Furhthermore, our Customer Care team will be in touch with you soon to look into the details and clarify all doubts.
As always, we remain at your disposal, just bear in mind that for non-emergency assistance we are available from 09:00 to 18:00 GMT+1 both on WhatsApp (+34 627 28 33 66) or email (hello@heymondo.com). Travel assistance however is available 24/7.
Best regards,
Heymondo Team
I have contact the customer service on due a issue that i did
I have contact the customer service on a public holiday, because i made a mistake, writting my CC number, and the customer service was very efficient, fast and simple.
Diana sent me a couple of emails and since the beggining it was quite fast and easy to solve the problem.
Very very happy!
1 May 2026
Unprompted review
Reply from Heymondo Travel Insurance
Hello Bruno, thank you for taking the time to share this positive rating! We will make sure to share this with the team (and Diana) to let them know to keep up the amazing work. Thank you for the confidence that you’ve placed in us!
Ease of use and clear price categories
28 April 2026
Reply from Heymondo Travel Insurance
Thank you for leaving a 5-Stars review. At Heymondo, we continuously strive to serve you better. We’re here for you anytime!
Helpful and kind support after some initial delay
I had some difficulty getting a clear response at first, and it took a little time to reach the right support channel. That made me feel a bit worried, especially because my request was related to an active policy.
However, once I was connected with Bianca from the customer care team, she was very kind, clear, and helpful. She listened to my situation carefully and guided me toward a practical solution.
I have used Heymondo before, including when I needed medical assistance abroad, and their support has helped me feel safer while traveling. I would be happy if the initial response process became smoother, but I truly appreciated the final support I received.
Overall, I had a positive experience and would consider using Heymondo again for future travels.
27 April 2026
Unprompted review
Reply from Heymondo Travel Insurance
Hi Shun. Thank you very much for your positive review. We're glad to hear that you had a great customer experience with Bianca. Thank you again for your comment!
So far service wise and communication
So far service wise and communication, they are amazing.
20 April 2026
Reply from Heymondo Travel Insurance
HelloTom, thank you for writing a review! We will pass your feedback onto our team, it is our customers who allow us to constantly improve. Thank you again for your comment! 💚️
Reply from Heymondo Travel Insurance
Thank you for your great review! I will pass on your lovely feedback to the team! We are so glad you had a good user experience with us.
Good contact and support from them so…
Good contact and support from them so far. The policy offers a broad coverage at a great price.
23 April 2026
Unprompted review
Reply from Heymondo Travel Insurance
Hello Andreea, thank you for writing a review! We will pass your feedback onto our team, it is our customers who allow us to constantly improve. Thank you again for your comment! 🔝️
Everything was fine
20 April 2026
Reply from Heymondo Travel Insurance
Thanks for choosing Heymondo! We’re glad to hear you had a great user experience 🙂️
Reply from Heymondo Travel Insurance
Hello Lorenzo,
Thank you for taking the time to share your experience with us. We’re sorry to hear about your situation.
Upon reviewing this with our customer care team we can confirm we have attempted to contact you to better understand what happened and assist you, but unfortunately we have not been able to reach you.
For this reason, we have sent you an email so we can arrange a call at a time that suits you. You can reply directly to that email with your availability, and we will be happy to speak with you and review your case in detail.
If you prefer, you can also contact us directly via email (hello@heymondo.com) or via WhatsApp (text only) at +34 627 283 366. Our business hours are from Monday to Friday 09:00 to 18:00 GMT+1
We would really appreciate the opportunity to speak with you and help you.
Additionally, please note in case of an emergency during your trip, remember that you can easily contact our travel assistance support by calling at the 24 hour contact number you have on your policy or by our Heymondo app.
Kind regards,
Heymondo
I asked many questions about our trip…
I asked many questions about our trip and they all got answered with in minutes, even over the weekend. Fantastic
20 April 2026
Reply from Heymondo Travel Insurance
Thank you for your great review! I will pass on your lovely feedback to the team! We are so glad you had a good user experience with us.
Reply from Heymondo Travel Insurance
Hello, thank you for leaving a 5-Stars review. We are glad that the team has managed to meet your needs. We’re here for you anytime!
Good price and easy to book
Good Pricing, Initial Customer Service Issues—Now Resolved
Heymondo offers very competitive pricing, and their insurance premiums are clearly appealing compared to other providers. Initially, however, my experience with customer service was disappointing.
I contacted support via chat to request an invoice, but the initial response was vague and did not clearly address my request. The response time was also longer than expected, which was frustrating and raised some concerns—especially when thinking about situations where support might be urgently needed.
That said, I am editing this review to note that the issue was eventually resolved, and the matter was handled properly within a reasonable timeframe. While the first interaction could have been more efficient, I appreciate that the situation was ultimately sorted out.
I have not started traveling yet and hope I will not need support during my trip. If I do, I trust that the service will be smoother moving forward. Overall, great pricing, with customer service that has room for improvement but did follow through in the end.
20 April 2026
Reply from Heymondo Travel Insurance
Hello Anthony,
First of all, thank you for taking the time to share your experience with us.
We appreciate your comments and are glad to know that our Customer Care Team was ultimately able to assist you and help resolve the situation. We also take note of your feedback and will pass your comments on to the relevant team, as they are very valuable in helping us continue improving our service.
Please remember that if you have any further questions or need assistance, you can contact us via email at hello@heymondo.com or through WhatsApp (text only) at +34 627 283 366. Our Customer Care team is available Monday to Friday from 09:00 to 18:00 (GMT+1).
In addition, assistance during your trip is available 24/7 through our app or by calling the phone number indicated in your policy documentation.
We wish you a great trip!
Kind regards,
Heymondo Team
It was very easy to get this travel…
It was very easy to get this travel insurance, thank goodness we didn’t need it, but it gave us peace of mind. Thank you!
11 March 2026
Reply from Heymondo Travel Insurance
Hello Aurea, thank you for leaving a 5-Star review. We are glad to have been able to make things easier for you!
Reply from Heymondo Travel Insurance
Thanks for choosing Heymondo, Adrian! We’re glad to hear you had a great user experience.
English policy paper
Martina from client service was gentle, clear and solved my problem rapidly.
Thank u!
20 April 2026
Unprompted review
Reply from Heymondo Travel Insurance
Hello Shantal, thank you for taking the time to share this positive rating! We will make sure to share this with the team (and Martina) to let them know to keep up the amazing work. Thank you for the confidence that you’ve placed in us!
I booked a policy by mistake and they…
I booked a policy by mistake and they allpwed me to cancel and refunded my money!!!, they deserve 5 stars!!
18 April 2026
Reply from Heymondo Travel Insurance
Thank you for leaving a 5-Stars review. At Heymondo, we continuously strive to serve you better. We’re here for you anytime! 🙂️
Easy to buy the insurance
12 April 2026
Reply from Heymondo Travel Insurance
Thanks for choosing Heymondo! We’re glad to hear you had a great user experience.
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