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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers had a great experience with this company. Customers are really happy with the product, often highlighting its quality, sturdiness, and ease of use. Many appreciate the thoughtful design, which includes features like adjustable height and angle, dimmable light, and a compact, portable form factor, making content creation stress-free. However, some people were dissatisfied with the delivery service, noting slow shipping times and a lack of clear communication regarding tracking and origin. Additionally, some reviewers were not happy with customer service, reporting unhelpful responses to issues like product defects, missing parts, or difficulties with product functionality.

What people talk about most

Product

Reviewers mention positive feedback about the product. Many consumers are satisfied with the Olivia 2.0,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the products as... See more

User experience

Users describe positive interactions with the user experience. Many reviewers are very happy with their... See more

Delivery service

Consumers have mixed experiences with delivery services. While some reviewers report fast shipping and quick... See more

Customer service

Clients share ambiguous opinions on customer service. Many reviewers express frustration with unhelpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good products but terrible shipping and communication. I really like my Olivia 2.0 and the wireless mic that I ordered from them but the shipping was extremely slow and my order arrived about a week l... See more

Company replied

Rated 4 out of 5 stars

The olivia 2 is great for top view filming while making something! If you are working in a small space or if you want very specific angles it is less practical. Customer service is excellent, quic... See more

Company replied

Rated 4 out of 5 stars

I hadn't realised the light was being shipped from China so it took over 2 weeks to arrive. The instructions were not great so it took a while to figure out how to assemble the light and how to use it... See more

Company replied

Rated 4 out of 5 stars

The package arrived quickly. The Olivia was well packed. I watched a video about the Olivia 2 features. I missed the fact I was getting version 1 instead. This will work for me because I want to recor... See more

Company replied


Company details

  1. #179 of 195 best companies in Electronics store
  2. #44 of 52 best companies in Mobile Phone Accessory Shop

Written by the company

Tools to make independent creators stand out on social media and build connections. Our equipment will showcase your creativity to its full potential and capture your audience's attention, by elevating all aspects of the creative process. Wether you are selling products or telling your own story to the world on TikTok, Instagram, Reels, YouTube or your own website we help you stand out from the crowd.


Contact info

4.0

Great

TrustScore 4 out of 5

363 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I simply adore my Olivia

I simply adore my Olivia, and can’t fathom how I’ve managed without it! She makes life easier, and I love that she’s so compact and pretty! It’s a tripod, and a ring light and everything you need in a box you can fit in your bag!

11 July 2022
Rated 5 out of 5 stars

Great experience

Great experience. I was a bit scared of facing a scam, with a dodgy item or no delivery at all. I was pleasantly surprised with the communications : as soon as the order is received, I got an email to use Olivia properly when I receive it. Delivery took 2 weeks, which is not disturbing as I received an email warning about a little delay following the change of logistics laws, etc. I'm very happy about my Olivia ! It's exactly as advertised. The icing on the cake was a very reactive and friendly support. Thank you !

7 July 2022
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Reply from Paparazzo

Hi Caroline. Thank you for taking the time to share your feedback. We appreciate how detailed this feedback and that Olivia is exactly as advertised. We are over the moon to know that your shopping experience and customer support experience had been a positive one as we do our best to provide the best experience out there. Thank you very much for noticing.

Rated 5 out of 5 stars

Perfect

Aboslut perfect device for my needs. Service and help very good!

5 July 2022
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Reply from Paparazzo

Hi Urs. Thank you for taking the time to share your feedback. Much appreciated.

Rated 5 out of 5 stars

Great product!

Great product!
Was sceptical of buying something off of Instagram but was pleasantly surprised. The Olivia is sturdy, compact and does everything it advertises. Great for small spaces or putting in a backpack etc.
Customer service replied straight away when I had an issue opening it initially.
Very happy!

5 July 2022
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Reply from Paparazzo

Hi Melanie. Thank you for taking the time to share your feedback. We're glad you made the decision to purchase from us and how happy you were with the customer service experience and Olivia. Thank you very much indeed.

Rated 5 out of 5 stars

I was quite impressed in how many…

I was quite impressed in how many lighting options there are. The phone holder is pretty strong and deep so you don’t have to take out the phone from its case to place it on the holder like some other stands out there. I love how long it can extend so no need to pile books or find a bench. This little thing is pretty darn cool, I highly recommend.

28 June 2022
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Reply from Paparazzo

Hi Saveria. Thank you for taking the time to share your feedback and for recommending Olivia. We love seeing your content in Instagram and thank you for tagging us. We look forward to seeing more content from you.

Rated 5 out of 5 stars

Awesome product

Awesome product - thank you!

28 June 2022
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Reply from Paparazzo

Hi Alicia. Thank you for taking the time to share you feedback. Much appreciated.

Rated 3 out of 5 stars

The structure of the product felt…

The structure of the product felt flimsy and a bit wobbly. The base was not heavy enough to remain stable when I attached my phone and leaned forward slightly from the weight of my phone. It was slight and might not bother some people but it was enough to bother me. I returned it a few weeks ago and still waiting for my refund.

26 June 2022
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Reply from Paparazzo

Hi Lana. Thanks for sharing your feedback. We processed your refund last July 2nd. We can note that you initiated the return in June 20th and this review was written in June 27th. We must receive the parcel first before we can process the refund which explains the 2 weeks wait time between June 20th and July 2nd. We're sorry it didn't work out for you and we appreciate you gave Olivia a chance. Thank you very much.

Rated 5 out of 5 stars

Olivia

Everything is great. Good product and zending.

26 June 2022
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Reply from Paparazzo

Hi B.A.J. Thank you for taking the time to share your feedback. Danke schön.

Rated 1 out of 5 stars

Need to return

Did respond to email in a kind way unfortunately I would like to return it as it can't take the weight of Iphone 13 pro max. I mounted both ways and it did not stand level. Bummer

20 June 2022
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Reply from Paparazzo

Hi Suzanne, you sent us a an email in June 10th and we responded within 30 minutes. We asked for photos but we have not heard back from you since June 10th and we have sent you a separate email to follow through as well and we are awaiting your feedback. We also sent a Hey Paparazzo signed SMS but you didn't recognise the whole message. When you have the time, please read through the email messages we sent and we look forward to hearing back from you. We have a formal returns process and we already asked for details from you in the emails we sent and we have yet to hear back from you.

Rated 5 out of 5 stars

Olivia's content creator's bundle is in…

Olivia's content creator's bundle is in all in one package for the mobile content creator. It comes with two different lights to provide the right lighting for whatever I'm recording from my phone. The flexibility of the stand is awesome and covers any angle that I need. Only downside is my phone is a little heavy so I need to support the end if I have the stand fully extended. Setup is simple and connects to the phone easily. I hope a tablet version comes out eventually because I like looking on bigger screens but thats a personal thing. Overall its a quick way to record and create content on the go without the hassle of having tons of baggage.

13 June 2022
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Reply from Paparazzo

Hi David. Thank you taking the time to share your candid feedback. Much appreciated.

Rated 5 out of 5 stars

Amazing product

Amazing product! Friendly user and very helpful!

12 June 2022
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Reply from Paparazzo

Hi Joana. Thank you for taking the time to share you feedback. Muito obrigado.

Rated 5 out of 5 stars

Great service

They informed me on why there was a delay and were super polite and friendly. Sent me helpful product videos and tips and it didn't take much longer to get to me, was just as advised and works fantastically.
Great job.

4 June 2022
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Reply from Paparazzo

Hi Meghan. Thank you for taking the time to share your feedback. We hope Olivia is making a difference in filming your overhead content.

Rated 4 out of 5 stars

Nothing ever arrived

Nothing ever arrived. I checked with their delivery service and they don't care and have been messaging for days. I wasted my money.

Edit: They offered to ship the item out again. I didn't know that they would, so I wrote the one star review because I was upset. I'm sorry that the item needs to be paid for twice by them, but I do feel like they seem to care.

1 June 2022
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Reply from Paparazzo

Hi Heather. The parcel was delivered but it appears to have been stolen. We have been corresponding with you even before you wrote this review and we already mentioned we are in the process of making a replacement even though the parcel was stolen. We don't normally replace if the parcel was delivered but subsequently stolen, but we're making an exception.

We use a local agent for the delivery because we are an independent business. We don't have our own deliver fleet to complete all local deliveries.

Rated 5 out of 5 stars

I am impressed with the entire ordering…

I am impressed with the entire ordering process, the quality of my Olivia, the instructions and follow-through during the shipping process. Paparazzo continually kept me informed of the shipping status of my order. The detailed instructions were very helpful, as opening everything up the first time is not super intuitive. That's where the instructions provided were important. I would recommend this product to my friends.

30 May 2022
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Reply from Paparazzo

Hi Cecile. Thank you for taking the time to share your shopping experience and feedback about Olivia. We are elated that you would recommend Olivia to your friends. Thank you very much indeed.

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