While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for its user-friendly interface and ease of use, making it simple to create polished and interactive flipbooks from various documents. Many highlight the excellent customer service, noting quick response times and helpful, professional support that resolves issues efficiently. People also appreciate the product's ability to transform PDFs into engaging, shareable content that looks good on all devices. However, some customers have experienced issues with the customer service, reporting slow responses or conflicting information. A few users also mentioned encountering bugs, such as one in Safari, and limitations with features like domain mapping, which can be restrictive for businesses with multiple URLs or sub-brands.

What people talk about most

User experience

People report positive experiences with user experience, highlighting the software's intuitive and... See more

Customer service

Users describe positive interactions with customer service, highlighting their responsiveness, helpfulness,... See more

Website

Reviewers mention positive feedback about the website, highlighting its ease of use and intuitive interface.... See more

Response time

Consumers consistently report positive experiences with response times. Many reviewers highlight the... See more

Product

Clients share positive opinions on the product, with many praising its versatility and high quality for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant for showcasing work. I've been using Heyzine to host dossiers of examples of my Live Illustration work - it makes it easy for clients to flick through and also share. Also I have create... See more

Rated 5 out of 5 stars

Such a handy tool. We were able to turn our catalogues and brochures into a clean, professional flipbook in minutes, and it always looks good. Simple to use, easy to share, and the results feel really... See more

Rated 5 out of 5 stars

I don’t give compliments easily… but sometimes, true talent deserves to be acknowledged. Heyzine stands out among digital flipbook platforms for one simple yet brilliant reason: it allows you t... See more

Company replied


Company details

  1. Software company

Written by the company

Flipbook maker. Create awesome magazines, catalogs, brochures or any kind of online publication with no ads and highly customizable with different page flip effects.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

147 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fabulous

Fabulous! Easy to use and populate with my new Flipbooks. Excellent editing features, and my customers love the results!

Well done, and thank you!

26 May 2025
Unprompted review
Rated 5 out of 5 stars

Super user friendly

The platform is super easy to use and intuitive. No hassle using it. I had some question and email the support team and got a reply from them within a day. Would recommend this platform!

23 April 2025
Unprompted review
Rated 1 out of 5 stars

Scam

They said I would be able to download a video of my book flipping, I needed to upload it for my business, instead the download is for their own app?? It's completely useless. I want a refund right now because this is NOT what I signed up for.

24 March 2025
Unprompted review
Heyzine logo

Reply from Heyzine

Nowhere on the site will you find that it is possible to download a video version of the flipbook. We do not offer this functionality.

However, it is extremely easy to use a screen recorder, put the flipbook in fullscreen, and turn the pages with the mouse arrows to get a video. It's something you can do for free.

And of course, as always, contact us, and we will refund you the payment.

Rated 1 out of 5 stars

Looks nice, but the basics don't work

It seems an impressive service. It has some really nice features and attractive pricing. Based on this, I signed my business up to a Professional plan. Unfortunately the simple basics don't work. Most hyperlinks in our uploaded PDFs don't get converted, and the ones that do, give errors. I tried for 2 weeks to get support. Nothing. Don't waste your time here.

Added after Heyzine's reply: I have used the exact same PDFs on three other flipbook platforms. All the others detect all the links. The reply above is essentially the same as from your support; that the problem is on my side (when no other provider has the same problem). I did get a response to the ticket. Then it was escalated to the technical team. There was no further follow up.

3 March 2025
Unprompted review
Heyzine logo

Reply from Heyzine

Hi Deon, I'm sorry to hear that. It seems your links are in images, so they can't be automatically detected this way. I see in the ticketing system that your request was answered more than 15 days ago. Could you please check?

Added after Deon reply:
There is no flipbook platform that detects links in images. At least, with heyzine, you can convert your pdf for free to verify your links.
We replied from the technical team 2 weeks ago, please recheck your inbox. We even manually added the links for you.

Rated 5 out of 5 stars

Easy to use and a great way to save resources!

We love using Heyzine for our annual event. We upload our eProgram and create a QR code that we share with event attendees. It allows everyone with a smartphone to view the program easily, flip between the pages, all while saving us expensive printing costs and paper use. Thanks Heyzine!

22 February 2025
Unprompted review
Rated 1 out of 5 stars

They cheat

They cheat. You can not get your file for free. At the end they ask for paid subsription. Use another apps, this one is a waste of time

9 February 2025
Unprompted review
Heyzine logo

Reply from Heyzine

Yes. The flipbook download is a paid feature. We make this clear everywhere: on the home page, pricing table, FAQ page, etc.,

It is also not something that is used too much, as most users prefer to create and share online flipbooks or PDF links, which is free.

Rated 5 out of 5 stars

‘Replace’ PDF feature a GAME CHANGER!!!

Thank you SOOOOOOO much for having the 'replace pdf' feature as part of HeyZine!

I had to update 2 customer brochures today and was dreading resetting all the links...until I discovered that I could simply replace the pdf!!!

This meant no back end work or website HTML coding was required. Yay and YAY!!!!

GREAT feature and love that you thought of including it. Thank you!!

Keep up the great work
Rebecca :D

29 January 2025
Unprompted review
Rated 5 out of 5 stars

Quality product & quick support!

Our organization recently switched from another platform to Heyzine because they offer a quality online experience for a much more reasonable price. We have only had to reach out to their support team once and their rep was right back to us with our issue already fixed. Thank you, Heyzine!

25 November 2024
Unprompted review
Rated 5 out of 5 stars

Great support team and product

I've used the free version for a personal project (which worked really well) and now looking to upgrade - I had a lot of questions for the support team about particular features, and they were super helpful. It's a really great deal for the features you get.

19 December 2024
Unprompted review
Rated 5 out of 5 stars

Heyzine - AWESOME!

I am so please with Heyzine and I can't recommend it enough. Whenever I 'Heyzine' my PDFs, they get upgraded and my clients and readers just love it, and find it much nicer, more interesting and attractive way than just reading a PDF.

Furthermore, as a user, I find it very user-friendly, and I am very happy with their professional and prompt customer support.

Thank you Heyzine!

13 November 2024
Unprompted review
Rated 1 out of 5 stars

The files disappear

I purchased 15 flipbooks but if I upload more than 6 the files are automatically deleted after a few hours. I have already reported the problem but unfortunately it has not been resolved. The service would be good but this problem has created many problems for me with the shared links of various projects.

11 November 2024
Unprompted review
Heyzine logo

Reply from Heyzine

We no longer sell flipbook packages for more than two years, and I see you bought it three years ago. We don't sell it because it caused confusion even though we clearly indicated it. Your flipbooks are not for life, if you have publications without any visits for more than two years, the system considers them unused and deletes them.

This is not the case with the current subscription plans, where your flipbooks are never deleted, regardless of whether they receive visitors.

In any case, please check your inbox, we've just sent you an email to help out with this.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look