The Helping Hand Company Reviews 850

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and how well-made they are, often describing them as life-changing and very helpful for daily tasks. Many people also highlight the quick and efficient delivery service, noting that items arrive promptly and as promised. The ordering process is frequently mentioned as straightforward and easy to use. However, some customers also noted issues with delivery, specifically mentioning instances where carriers ignored delivery instructions or one item arrived broken.

What people talk about most

Product

Consumers find products to be positive, highlighting their quality and usefulness. Many reviewers praise the... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the products as... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast and accurate delivery,... See more

Order

Reviewers express satisfaction with the ordering process. Customers found the website easy to use, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

purchased a Lowzone Gel Switch cushion.. excellent product husband finds it really helps his immobility as it makes him more comfortable Easy to order on HH website and to get VAT exemption Delivery... See more

Rated 5 out of 5 stars

An honest appraisal: I ordered a wall mounted shower stool from HHC a couple of years ago and I am delighted to say that the quality was exceptionally high standard (and the price was really compet... See more

Rated 5 out of 5 stars

Already had one of these but decided that a second would be useful so did not have to walk so far to find it. Decided to buy the pair including the folding one which has proved to be so useful when c... See more

Rated 5 out of 5 stars

I was amazed as to how handy this little gadget is! Unable to move or bend after an operation it is a lifesaver. Absolute must if you have limited mobility of any kind I would say. I can easily pic... See more


Company details

  1. #12 of 35 best companies in Disability equipment supplier
  2. #14 of 28 best companies in Hospital equipment and supplies store
  3. #24 of 70 best companies in Mobility equipment supplier
  4. #5 of 11 best companies in Physiotherapy equipment supplier

Written by the company

Whether buying for yourself or caring for a loved one, let’s help make living more enjoyable. Based in the idyllic Herefordshire countryside, the Helping Hand ‘family’ have been busy making inspirational and innovative products for over 60 years. Our own in-house design team constantly push quality and functionality, to make them the most useful and robust products on the market.


Contact info

4.8

Excellent

TrustScore 5 out of 5

850 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Would recommend!

The Soxon was highly recommended to me by someone who had a hip replacement. It has not disappointed, it makes the task of putting socks on far less troublesome. Would recommend 😀

2 January 2025
Rated 5 out of 5 stars

i had a pick up stick but it broke

i had a pick up stick but it broke, I had it for a while. So i got the name of my old stick and bought to more sticks and a shower seat. There great the sticks one stays upstairs and one down i use them often and I
couldn't be without.

2 January 2025
Rated 5 out of 5 stars

Very good products

Very good products. Didn’t realise they would be so good for me as I have just had a hip operation. Quality products and reasonable prices. Thank you.

Margaret bingham

2 December 2024
Unprompted review
Rated 5 out of 5 stars

We site easily accessed

We site easily accessed. When telephoned about a vat query message on site query addressed promptly
Order received as expected and excellent quality.
Would definitely use this company again

26 November 2024
Rated 4 out of 5 stars

It snapped but good customer services.

Followed the instructions for bending the handle and it snapped! I bought two so I won’t try bending with the other one. This was very disappointing but customer services dealt with this issue and quickly sent a replacement efficiently and pleasantly.

4 November 2024
The Helping Hand Company logo

Reply from The Helping Hand Company

Thank you for sharing your experience with us, and we’re sorry to hear the handle didn’t perform as expected. The handle is designed to bend within certain limits, but we understand that issues can sometimes occur. Our customer service team will be happy to help with a replacement or any other assistance you need.

Rated 5 out of 5 stars

Excellent service

Arrived very promptly. Excellent service. My husband has had a hip replacement recently and finds the Soxon sock aid very useful. Altogether very satisfied.

4 November 2024
Rated 5 out of 5 stars

We used to use a shower stool..

We used a shower stool which always seemed to get in the way! Legs kept disloging the drain cover, so wanted a wall fixed seat. This one is fab. Very neat and tidy. Folds up and down easily. No extra bits of steel or wire. I like clever designs. Highly recommend it.

28 October 2024
Unprompted review
Rated 5 out of 5 stars

Handi Grip Pro Reacher Grabber

I have waited a long time to write this review as I really wanted to see how the reacher performed over time. I came upon the Helping Hand Company by chance and I’m so happy I did. I’m so sad I have wasted so many years trying different reaching aids from other companies going from the cheapest to ridiculously expensive. None of which compares to the Handi Grip Pro Reacher. They offer two lengths 66cm and 81cm. I went for the 66cm. One feature I loved is it has a 90 degree rotating head. Which means you can now reach down those smaller gaps, suchu as down the side of the sofa or your bed. It has a comfort grip which makes it better to handle. The trigger mechanism is very easy to use and can be operated with just one finger on the trigger. The jaws are much bigger and are lined with rubber which means you can easily pick up anything, no matter how big or small. The reacher still works as good now as the day I received it. Thanks to everyone at the Helping Hand Company 😘

26 October 2024
Unprompted review
Rated 5 out of 5 stars

Easy on compression aid

Item shipped quickly and efficiently by The Helping Hand Company.
Easy on compression aid was exactly what I needed with sore and sensitive foot following foot surgery. It came with Instructions and was easy and effective to use. Solved my problem perfectly.

13 October 2024
Unprompted review

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