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Review summary

Created with AI, based on recent reviews

Looking at 1,983 reviews, reviewers had a great experience with this company. Customers are really happy with the user experience, finding the platform smooth, easy to navigate, and generally free of issues. Many appreciate the consistent format and the ability to easily track bids and items of interest. People also praise the staff for being helpful and prompt, making the pickup process efficient. However, some customers were not happy with certain aspects of the product and website. They reported difficulties in finding specific items due to search inconsistencies and occasional lag during live bidding. There were also concerns about hidden fees, misleading product descriptions, and issues with items being damaged or not as described upon receipt.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and descriptions. Many reviewers... See more

User experience

Consumers generally find the user experience to be positive, highlighting the easy registration and bidding... See more

Website

Reviewers highlight ambiguous aspects of the website. Many customers praise its ease of use, simple... See more

Price

Customers had ambiguous experiences with price. While some reviewers found prices to be good and were able to... See more

Staff

People report positive experiences with staff. Customers frequently praise the helpfulness and efficiency of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The bidding process was very good - smooth, no issues or errors. Trying to obtain a list of items by Category is a challenge. Two reasons: 1. the system doesn't "hold" the Location I select. It goes b... See more

Rated 4 out of 5 stars

Overall auction went pretty good , was surprised there were no previews , then to start five items at the same time followed by five more items a minute later auction got real busy real fast and got l... See more

Rated 4 out of 5 stars

I like bidding sitting in my recliner kicked back. The only problem I had was that the items I was interested in and was bidding on were close together, and I had trouble keeping up with all the item... See more

Rated 4 out of 5 stars

The bidding was fine. A tip for anyone bidding - don't forget that whatever you are bidding on you add the dollar charge, sellers fee and taxes. That $20 item may now be $27.76. If you are comparing... See more


Company details

  1. Art & Antiques
  2. Car Auction
  3. Coin dealer
  4. Collectibles Shop
  5. Jewellery shop
  6. Watch shop

Written by the company

HiBid is the premier auction platform for selling a huge variety of items. Everything from real estate, cars, and fine jewelry to collectibles, sports memorabilia, and personal property is open for bidding on HiBid.com at any given time. Thousands of auction companies worldwide use HiBid to conduct live webcast, online-only, and absentee bidding auctions. With a wide range of items always available at auction, HiBid has something for everyone.


Contact info

3.9

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 4 out of 5 stars

Well I've bid on several of your…

Well I've bid on several of your auctions. I've really enjoyed using your site. The only problem I've had is the payment not going through on my card, but I'm pretty sure that the problem is on my banks end, not on y'all's. The website is great, it's easy to use, very user friendly. The only reasons I only gave you 4 stars is some of the auction company's could take better pictures of the items being listed. Instead of the picture being half of one lot and half of a another lot. The other reason is that the notifications on things I've bid on/watching go to my email, not my phone number. I rarely check my email.

21 April 2026
Unprompted review
Rated 2 out of 5 stars

You lost my winning bid

I bid and won lot 422a in
auction sale 869 liquidation 225 Wednesday April 29
I won a shower head. I tore mine out.
I drove over an hour from my house to pick up in Woodstock Ontario.
When I get there he says “ oh I can’t find it”
Really !?
this seems really unorganized and is very inconvenient for me. (Not to mention the price of gas)I have been a regular but this is rediculous. How could it disappear ? Did Someone who works there just thought they would move it ? I don’t understand, I was looking forward to this item.
Should I call first and ask if they have the item I won before driving up there?
So very disappointed.
Kim Redmond

30 April 2026
Unprompted review
Rated 4 out of 5 stars

I like bidding sitting in my recliner…

I like bidding sitting in my recliner kicked back. The only problem I had was that the items I was interested in and was bidding on were close together, and I had trouble keeping up with all the items I wanted to bid on. I missed a couple of bids, and items. I might not have gotten them anyway. But I do enjoy the auctions.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

It has been a good experience so far

It has been a good experience so far, the soft close auctions are a bit tricky of course but this feels different than Ebay. You see when the auctions are ending, so it feels a little more intense when the timer is counting down. But I think I've got some good deals so far, we'll see when I get this stuff in the mail. I REALLY wish though shipping was included in our bids, like Ebay.

29 April 2026
Unprompted review
Rated 3 out of 5 stars

Pay attention to details

The ones that are only charging 15 percent buyers fee, is ok and understandable. but some of them charge that plus 2 dollars per item that is just unreasonable, unless you can win the item at very low cost.. but if you win 15 items even small, now on top of tax, buyers fee, you are getting charged additional fee of 30 dollars for those items. just doesnt seem right... To much tacked on

13 April 2026
Unprompted review
Rated 4 out of 5 stars

Issues with Searches By Location and / or Category

The bidding process was very good - smooth, no issues or errors. Trying to obtain a list of items by Category is a challenge. Two reasons: 1. the system doesn't "hold" the Location I select. It goes back to the default (ALL) on a page change. (Should be in Profile) 2. Recent searches by Category return Auctions, Items outside the Category, even All items for an Auction in some cases! Both of these issues are a pain, takes more time to find items, reduces bidding, sales/revenue for Auctions.

27 April 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely Absurd shipping costs

Hibid allows its sellers to charge Absolutely Absurd shipping costs. I ship all over the US and i know the rates. They tack on so much more it should be a crime. A way for them to make more money! Stay away at all costs!

28 April 2026
Unprompted review
Rated 2 out of 5 stars

LiveAuctionWorld works much better with…

LiveAuctionWorld works much better with real-time text messages of bidding updates during auction close. Its just not practical for me to sit and watch the HiBid site online for the hours each auction takes.

26 April 2026
Unprompted review
Rated 5 out of 5 stars

1st time hibidder

It was pretty easy to find what I wanted, and keeping an eye on things was easy with the watchlist.

The only problem I had was after I won stuff. I couldn’t figure out how to look at an invoice, or at least a list of items I’d won.

26 April 2026
Unprompted review
Rated 1 out of 5 stars

Some auctioneers set the soft close…

Some auctioneers set the soft close time to more than 4 minutes, which wastes my time. I hope you can set the soft close time to one minute. Some auctioneers have set my bidding limit to 1,000 USD. Given my many years of a 100% payment record, I am very dissatisfied with this.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Great delas on this platform

The site is easy to navigate and informative. Vendors are helpful if you have questions and most times can be reached with a quick call or email reply.

26 April 2026
Unprompted review

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