Capitalize Reviews 

3,708
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 698 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their kindness, attentiveness, and professionalism, making complex processes surprisingly easy and stress-free. The service is frequently highlighted as exceptional, with many appreciating the user-friendly app-based transfer process and the minimal effort required from their end. Reviewers are particularly impressed with the excellent customer service, quick response times, and clear communication throughout the entire process, often receiving regular updates. However, some customers also noted issues with communication, experiencing long delays, lack of updates, and even being disconnected when trying to reach support. A few other people also felt that the process was not as efficient as expected, with rollovers taking much longer than initially stated or encountering difficulties with document handling.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers praising their helpfulness, kindness, and... See more

Service

Consumers find service to be positive, with many reviewers reporting a great experience and seamless process... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how easy and seamless the process... See more

Customer service

People report positive experiences with customer service, highlighting exceptional support and clear... See more

Response time

Customers had positive experiences with response times, with many reporting quick and helpful customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had the pleasure of speaking with Chrys Castro this morning, as she was helping me roll over my 401k into a Roth IRA. She was incredibly kind and attentive. I'm not usually one to write reviews, but... See more

Company replied

Rated 5 out of 5 stars

I was shocked at how simple this was. I'd never done a rollover before and was a little uneasy about how my funds would transfer but it all turned out to be smooth and exactly as explained. The only t... See more

Rated 5 out of 5 stars

I've rolled over several 401Ks into my IRA over the years and this process was by far the easiest and smoothest. No phone calls, no document uploads, just easy. Everything being done over email and te... See more

Rated 5 out of 5 stars

I was looking for my old 401k rollover transfer to Robinhood and I got some good offer from Robinhood which has done smooth transfer using Capitalize. Overall, I am satisfied with Robinhood and Capita... See more


Company details

  1. Non-bank financial service

About Capitalize

Written by the company

Don't leave your old 401(k) in the dust.

We find, consolidate, and roll over your retirement savings into one account — for free.

Start your free rollover Learn More

We help people find and consolidate their old retirement accounts, like 401(k)s. Through Capitalize, you can:

  • Transfer your 401(k) assets from previous jobs into a new or existing IRA
  • Get matched with an IRA from leading providers like Fidelity, Betterment, SoFi, and others based on your preferences
  • Let us do all the hard work, for free. Rollovers can be a pain. We’re experts on retirement accounts and offer unbiased help. We’ll coordinate with your old 401k provider to process the transfer, for free.

Rolling your old 401(k)s over into an IRA allows you to invest your money however you want rather than letting it sit in an old employer-sponsored plan!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(3,708)

672 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick and stress free

It was great! I started my rollover, gave them information they needed, took like few minutes. Chrys was professional and sweet helping me throught this.Then they said the rollover was almost comple, that it would just take a couple of business days. Exactly 1 week for me and it was in my account! I loved it, so easy and stress free! Definitely have been telling my friends and family about it. Thank you do much for providing something like this to help people!

23 April 2026
Unprompted review
Rated 5 out of 5 stars

This couldn’t have been easier

This couldn’t have been easier. You just need your login information and they literally do the rest. I got several emails communicating the status throughout the whole process, which really was much faster than I thought would happen. 10/10, no issues at all. Thank you!

30 April 2026
Unprompted review
Rated 5 out of 5 stars

As easy as making a cup of coffee!

My investments are managed by SoFi and they use Capitalize for rollover transactions. Usually those types of transactions are a bit challenging and quite time consuming. Capitalize made this as easy as making a cup of coffee! They even provided the convenience of a pre-addressed, postage paid envelope which arrived the same time my rollover checks.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Support offered clear guidance

Support offered clear guidance. They made sure we add all the right information and talk to the correct person before moving forward. Great communication throughout the transaction

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Easiest process ever

I've rolled over several 401Ks into my IRA over the years and this process was by far the easiest and smoothest. No phone calls, no document uploads, just easy. Everything being done over email and text was super convenient. I hope to do all of my rollovers with Capitalize going forward!

27 April 2026
Unprompted review
Rated 3 out of 5 stars

Convenient but took way too long!

I liked how convenient it was to do the rollover as Capitalize does most of the work for you. What I didn't like is that it took almost THREE MONTHS to complete the rollover.

I had already signed a document and uploaded it and then the Capitalize rep requested me to do it again, not checking for completion on their end.

Other than that, it was smooth and communication was easy.

26 April 2026
Capitalize logo

Reply from Capitalize

Hi Andy,

Thank you so much for taking the time to share your feedback. At Capitalize, our goal is to make the rollover process easier for our customers. We're sorry your experience didn't meet our high bar.We’re working on reflecting your feedback in our internal processes as we’re constantly looking to provide a better and useful experience for our users. Thanks again for the honest feedback, we really appreciate the review.

Best,

Rated 5 out of 5 stars

My experience with Capitalize was…

My experience with Capitalize was amazing, from begining to end, they made the whole process so easy and efficient, I had struggled for months to combine two accounts into one, and all it took was one simple phone call. Maricon was excellent.
Thank you so much.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

The process was smooth and painless

The process was smooth and painless. The person helping me get this done was very professional. She communicated clearly so I could understand what was going on and what I needed to do. She also informed me on what I should expect next. It was a very pleasant experience.

23 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look