Very fast turnaround from enquiry on Saturday, to quote and appointment on Monday. I was kept informed throughout prior to arrival. The crew were very friendly, dog-friendly and thorough - ensuring ev... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Extremely responsive by whatsapp, came very quickly and did an incredibly thorough job of cleaning one large modular sofa and two rugs that hadn't been properly cleaned for 15 years. Polite, neat and... See more
Company replied
Excellent service. I contacted them today to clean a bedroom carpet at my parent’s flat and they were able to arrange a same day evening visit, which was a huge help. The cleaner was polite, profess... See more
Company replied
I got my very dirty ol white carpet & a handwoven rug cleaned by HiCC. The carpet was restored to almost its original condition. The rug was repaired and washed to my satisfaction. I highly recomm... See more
Company replied
Company details
Written by the company
At Hi Carpet Cleaner Ltd we are dedicated to keep your expensive rugs and carpet looking fresh. The services we offer are: Rug wash and repair Rug pick up, wash and deliver back to you Carpet & Upholstery Cleaning Sofa Cleaning Mattress cleaning services Stain removal from rug and Carpet Carpet repair Sanitizing Carpet after Parasite infection Carpet Anti fungal and antibacterial Rug services: We provide a professional Oriental, silk, hand made rug services in Central London from picking them up from your address, wash and dry them and deliver back to you. Proof of public liability is available in request. Carpet/upholstery services: We use hot water extraction process called steam cleaning which helps your carpet cleaner for longer and ensures no residue is left. Our carpet and sofa cleaning is including: Spray the shampoo. Brush the marks and stains. Wash and steam clean. Apply deodorant and freshener
Contact info
Matrix Business Center, HA8 7JU, London, United Kingdom
- 02081330090
- info@hicarpetcleaner.com
- hicarpetcleaner.com
4.9
Excellent
107 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hi Carpet Cleaner/ Rug services
Dear Shahena,
Thank you so much for taking the time to write such a thoughtful review of our business. We're thrilled to hear that you had a great experience with us and that our team was able to provide you with the level of service you deserve. It will be a pleasure to serve you again with 15% loyalty discount.
Kind regards
The HiCC team
Highly recommended
Fahime was very responsive , the carpet looks brand new . Highly recommended
16 October 2025
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Mahsa,
Thank you so much for taking the time to write such a thoughtful review of our business. We're thrilled to hear that you had a great experience with us and that our team was able to provide you with the level of service you deserve. It will be a pleasure to serve you again with 15% loyalty discount.
Kind regards
The HiCC team
I had particularly dirty carpets… and…
I had particularly dirty carpets… and Mo inspected these and suggested they may take a bit longer to dry, as he would need to work a bit more on them. I appreciated his meticulous approach and I must say the outcome exceeded my expectations.
16 October 2025
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Amir,
Thank you so much for taking the time to write such a thoughtful review of our business. We're thrilled to hear that you had a great experience with us and that our team was able to provide you with the level of service you deserve. It will be a pleasure to serve you again with 15% loyalty discount.
Kind regards
The HiCC team
Great cleaning method
Great cleaning method, deep cleaning and the price is reasonable, thank you🌷
13 October 2025
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Al Majidi,
Thank you so much for taking the time to write such a thoughtful review of our business. We're thrilled to hear that you had a great experience with us and that our team was able to provide you with the level of service you deserve. It will be a pleasure to serve you again with 15% loyalty discount.
Kind regards
The HiCC team
It was very good and thank you for…
It was very good and thank you for coming and taking it for the carpet and very good cleaning
10 October 2025
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Maryam,
Thank you so much for taking the time to write such a thoughtful review of our business. We're thrilled to hear that you had a great experience with us and that our team was able to provide you with the level of service you deserve. It will be a pleasure to serve you again with 15% loyalty discount.
Kind regards
The HiCC team
Excellent job
Arrived early and finished in less than an hour. Incredible clean. Thank you!
4 October 2025
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Jasmin,
Thank you so much for taking the time to write such a thoughtful review of our business. We're thrilled to hear that you had a great experience with us and that our team was able to provide you with the level of service you deserve. It will be a pleasure to serve you again with 15% loyalty discount.
Kind regards
The HiCC team
Great service
This company has done a fantastic job with the carpet cleaning. Their service was excellent and they arrived on time. I would highly recommend using this company
2 October 2025
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Jean,
Thank you so much for taking the time to write such a thoughtful review of our business. We're thrilled to hear that you had a great experience with us and that our team was able to provide you with the level of service you deserve. It will be a pleasure to serve you again with 15% loyalty discount.
Kind regards
The HiCC team
They did an excellent job repairing my…
They did an excellent job repairing my carpet. The damaged area now looks seamless, and you can’t even tell there was ever an issue. Highly recommended.
2 October 2025
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Omid,
Thank you so much for taking the time to write such a thoughtful review of our business. We're thrilled to hear that you had a great experience with us and that our team was able to provide you with the level of service you deserve. It will be a pleasure to serve you again with 15% loyalty discount.
Kind regards
The HiCC team
Hi Carpet Cleaner. A reasonably priced option in London
Hi Carpet Cleaner is a very reasonably priced and professional carpet cleaning company based in London. I have found them to be very friendly and flexible when it comes to arranging an appointment. They came on time and did a great job!
2 October 2025
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Andrew,
Thank you so much for taking the time to write such a thoughtful review of our business. We're thrilled to hear that you had a great experience with us and that our team was able to provide you with the level of service you deserve. It will be a pleasure to serve you again with 15% loyalty discount.
Kind regards
The HiCC team
Would highly recommend technician was very professional
The technician was very professional , polite and took good care of my property . Would highly recommend them
2 October 2025
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Linda,
Thank you so much for taking the time to write such a thoughtful review of our business. We're thrilled to hear that you had a great experience with us and that our team was able to provide you with the level of service you deserve. It will be a pleasure to serve you again with 15% loyalty discount.
Kind regards
The HiCC team
Efficient and prompt response meaning…
Efficient and prompt response meaning that the job was completed within a few days of our request. The carpets are much better and the whole flat looks great. Sympathetic and considerate approach to my elderly Mum was much appreciated.Thank you Mo
22 September 2025
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Clare,
Thank you so much for taking the time to write such a thoughtful review of our business. We're thrilled to hear that you had a great experience with us and that our team was able to provide you with the level of service you deserve. It will be a pleasure to serve you again with 15% loyalty discount.
Kind regards
The HiCC team
Second time - brilliant both times
Second time we’ve used this company. All I can say is wow!! We only moved in in Dec and the carpets were awful; I thought it was worth getting them cleaned to see if they could look at least a bit better but these guys have worked miracles!
12 September 2025
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Abby,
Thank you so much for taking the time to write such a thoughtful review of our business. We're thrilled to hear that you had a great experience with us and that our team was able to provide you with the level of service you deserve. It will be a pleasure to serve you again with 15% loyalty discount.
Kind regards
The HiCC team
Absolutely impressed with this carpet…
Absolutely impressed with this carpet cleaner! Not only was the service efficient and thorough, but they even went the extra mile by cleaning a small part of the area in front of our door in the common area in our block. Excellent attention to detail and very professional—highly recommended!
22 August 2025
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Sasha,
Thank you so much for taking the time to write such a thoughtful review of our business. We're thrilled to hear that you had a great experience with us and that our team was able to provide you with the level of service you deserve. It will be a pleasure to serve you again with 15% loyalty discount.
Kind regards
The HiCC team
Carpet and sofa cleaning
I am pleased with the service recieved from Kian and his colleague. They arrived promptly and did a good job cleaning all our room carpets , landing, stairs, sofas and rugs .
They were professional and polite . If you are looking to get your carpets cleaned , i would recommend this company
20 August 2025
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Ray,
Thank you so much for taking the time to write such a thoughtful review of our business. We're thrilled to hear that you had a great experience with us and that our team was able to provide you with the level of service you deserve. It will be a pleasure to serve you again with 15% loyalty discount.
Kind regards
The HiCC team
it was amazing and very clean .
it was amazing and very clean .
they worked very hard and fast
10 August 2025
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Valued Customer,
Thank you so much for taking the time to write such a thoughtful review of our business. We're thrilled to hear that you had a great experience with us and that our team was able to provide you with the level of service you deserve. It will be a pleasure to serve you again with 15% loyalty discount.
Kind regards
The HiCC Team
Great work and polite and friendly staff
11 August 2025
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Josh,
Thank you so much for taking the time to write such a thoughtful review of our business. We're thrilled to hear that you had a great experience with us and that our team was able to provide you with the level of service you deserve. It will be a pleasure to serve you again with 15% loyalty discount.
Kind regards
The HiCC team
Arrived on time
Arrived on time . High quality and speedy work , greatly improved carpets and furniture . Delightful person who did it .
2 August 2025
Unprompted review
Absolutely brilliant service from start…
Absolutely brilliant service from start to finish! The team was punctual, professional, and incredibly friendly. They brought top-of-the-line equipment and left my carpets looking brand new and smelling fresh. I really appreciated their attention to detail and how quickly they worked without cutting corners. Highly recommended I’ll definitely be using them again!
31 July 2025
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Shahab,
Thank you so much for taking the time to write such a thoughtful review of our business. We're thrilled to hear that you had a great experience with us and that our team was able to provide you with the level of service you deserve. It will be a pleasure to serve you again with 15% loyalty discount.
Kind regards
The HiCC team
Very friendly man came to clean carpets…
Very friendly man came to clean carpets and rug and did a very quick but thorough job. Very good service at a very reasonable price
2 August 2025
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Shauna,
Thank you so much for taking the time to write such a thoughtful review of our business. We're thrilled to hear that you had a great experience with us and that our team was able to provide you with the level of service you deserve. It will be a pleasure to serve you again with 15% loyalty discount.
Kind regards
HiCC team
Job well done!
Job well done!
Fahime takes her time, but that means the results are really good!
Worth the Money
2 August 2025
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Paul,
Thank you so much for taking the time to write such a thoughtful review of our business. We're thrilled to hear that you had a great experience with us and that our team was able to provide you with the level of service you deserve. It will be a pleasure to serve you again with 15% loyalty discount.
Kind regards
HiCC team
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