Very fast turnaround from enquiry on Saturday, to quote and appointment on Monday. I was kept informed throughout prior to arrival. The crew were very friendly, dog-friendly and thorough - ensuring ev... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Extremely responsive by whatsapp, came very quickly and did an incredibly thorough job of cleaning one large modular sofa and two rugs that hadn't been properly cleaned for 15 years. Polite, neat and... See more
Company replied
Excellent service. I contacted them today to clean a bedroom carpet at my parent’s flat and they were able to arrange a same day evening visit, which was a huge help. The cleaner was polite, profess... See more
Company replied
I got my very dirty ol white carpet & a handwoven rug cleaned by HiCC. The carpet was restored to almost its original condition. The rug was repaired and washed to my satisfaction. I highly recomm... See more
Company replied
Company details
Written by the company
At Hi Carpet Cleaner Ltd we are dedicated to keep your expensive rugs and carpet looking fresh. The services we offer are: Rug wash and repair Rug pick up, wash and deliver back to you Carpet & Upholstery Cleaning Sofa Cleaning Mattress cleaning services Stain removal from rug and Carpet Carpet repair Sanitizing Carpet after Parasite infection Carpet Anti fungal and antibacterial Rug services: We provide a professional Oriental, silk, hand made rug services in Central London from picking them up from your address, wash and dry them and deliver back to you. Proof of public liability is available in request. Carpet/upholstery services: We use hot water extraction process called steam cleaning which helps your carpet cleaner for longer and ensures no residue is left. Our carpet and sofa cleaning is including: Spray the shampoo. Brush the marks and stains. Wash and steam clean. Apply deodorant and freshener
Contact info
Matrix Business Center, HA8 7JU, London, United Kingdom
- 02081330090
- info@hicarpetcleaner.com
- hicarpetcleaner.com
4.9
Excellent
107 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best carpet cleaning company out there
Truly wonderful service from this company.
Mo is a lovely person, and he did a fantastic job getting coffee stains off of our cream rug with patience and care, ensuring not to damage the rug with any force. The equipment and products used are top grade.
I wouldn’t hesitate recommending Hi Carpet Cleaner to anyone.
Thank you!
4 July 2025
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Sheena,
Thank you so much for taking the time to write such a thoughtful review of our business. We're thrilled to hear that you had a great experience with us and that our team was able to provide you with the level of service you deserve. It will be a pleasure to serve you again with 15% loyalty discount.
Kind regards
HiCC team
Kian from Hi Carpet Cleaner Ltd cleaned…
Kian from Hi Carpet Cleaner Ltd cleaned my carpets this morning. Very impressive service - polite, efficient and quick.
7 July 2025
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Diana,
Thank you so much for taking the time to write such a thoughtful review of our business. We're thrilled to hear that you had a great experience with us and that our team was able to provide you with the level of service you deserve. It will be a pleasure to serve you again with 15% loyalty discount.
Kind regards
HiCC team
Easy booking service
Easy booking service, good communication from booking to arrival. Both guys were polite and professional. Happy with the cleaning of our sofa and dining chairs. I would highly recommend these guys.
30 June 2025
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Jackie,
Thank you so much for taking the time to write such a thoughtful review of our business. We're thrilled to hear that you had a great experience with us and that our team was able to provide you with the level of service you deserve. It will be a pleasure to serve you again with 15% loyalty discount.
Kind regards
HiCC team
Easy to great carpet cleaning experiencebook and clear instructions…
Easy to book and clear instructions from the cleaning company. They arrived on time. Worked quickly and efficiently Our carpets and sofas are nicely cleaned now.
30 June 2025
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Sarah,
Thank you so much for taking the time to write such a thoughtful review of our business. We're thrilled to hear that you had a great experience with us and that our team was able to provide you with the level of service you deserve. It will be a pleasure to serve you again with 15% loyalty discount.
Kind regards
HiCC team
Very good
Very good, would recommend to friends!
Great job!
Thank you Kian
30 June 2025
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Valued Customer,
Thank you so much for taking the time to write such a thoughtful review of our business. We're thrilled to hear that you had a great experience with us and that our team was able to provide you with the level of service you deserve. It will be a pleasure to serve you again with 15% loyalty discount.
Kind regards
HiCC team
Perfect Experience
Well priced, very friendly and totally professional!
14 June 2025
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Mr. Ladak,
Thank you so much for taking the time to write such a thoughtful review of our business. We're thrilled to hear that you had a great experience with us and that our team was able to provide you with the level of service you deserve. It will be pleasure to have another opportunity to serve you with 15% loyalty discount.
Kind regards
HiCC team
An honest hardworking cleaning Company…
An honest hardworking cleaning Company who work to their best ability and try to deliver the best outcome possible for cleaning your sofas carpets etc. The team are very polite cordial and sincere in their efforts and I hope to have their services for carpet cleaning later this year after they did my sofas this month. Thank you for your service.
7 June 2025
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Samarat,
Thank you so much for taking the time to write such a thoughtful review of our business. We’re absolutely delighted to hear that you had a great experience with us and that our team was able to provide the level of service you deserve.
We’d be thrilled to welcome you back again, and as a token of our appreciation, we’re pleased to offer you a 15% loyalty discount on your next service.
Kind regards,
The HiCC Team
Did a great job refreshing 3 rooms and…
Did a great job refreshing 3 rooms and a staircase. Got rid of all visible stains and went the extra mile helping to get some sock fluff out of one of the rooms. Would definitely hire again for the job and recommend to others.
29 May 2025
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Luke,
Thank you so much for taking the time to write such a thoughtful review of our business. We’re absolutely delighted to hear that you had a great experience with us and that our team was able to provide the level of service you deserve.
We’d be thrilled to welcome you back again, and as a token of our appreciation, we’re pleased to offer you a 15% loyalty discount on your next service.
Kind regards,
The HiCC Team
I love how they clean the carpets and…
I love how they clean the carpets and deep cleaning. I enjoy it.
29 May 2025
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Laki,
Thank you so much for taking the time to write such a thoughtful review of our business. We’re absolutely delighted to hear that you had a great experience with us and that our team was able to provide the level of service you deserve.
We’d be thrilled to welcome you back again, and as a token of our appreciation, we’re pleased to offer you a 15% loyalty discount on your next service.
Kind regards,
The HiCC Team
Clean and smelling great!
I have used Hi Carpet Cleaner previously so had no hesitation in booking them again for my carpet cleaning.
As usual they arrived on time, reviewed the job and got straight to work.
Before I knew it they had finished and my carpet was left looking clean and smelling fresh.
Very reasonable in price and excellent communication including being able to fit me in a week earlier than my actual booking as I had an unexpected free day.
I definately recommed them.
23 May 2025
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Krys,
Thank you so much for taking the time to write such a thoughtful review of our business. We’re absolutely delighted to hear that you had a great experience with us and that our team was able to provide the level of service you deserve.
We’d be thrilled to welcome you back again, and as a token of our appreciation, we’re pleased to offer you a 15% loyalty discount on your next service.
Kind regards,
The HiCC Team
Absolutely brilliant service from start…
Absolutely brilliant service from start to finish! The customer service was amazing — I received quick, helpful responses to all my messages. I requested a same-day appointment, and they delivered exactly as promised. The results speak for themselves — my carpets and chairs look brand new. I’m more than happy with the outcome and will definitely be using them regularly. Highly recommend to anyone looking for professional, reliable, and efficient cleaning services!
16 May 2025
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Valued customer,
Thank you so much for taking the time to write such a thoughtful review of our business. We’re absolutely delighted to hear that you had a great experience with us and that our team was able to provide the level of service you deserve.
We’d be thrilled to welcome you back again, and as a token of our appreciation, we’re pleased to offer you a 15% loyalty discount on your next service.
Kind regards,
The HiCC Team
Great Carpet Cleaning Service
Very responsive and speedy service, high quality work. Would happily use them again.
16 April 2025
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Valued Customer,
Thank you so much for taking the time to write such a thoughtful review of our business. We’re absolutely delighted to hear that you had a great experience with us and that our team was able to provide the level of service you deserve.
We’d be thrilled to welcome you back again, and as a token of our appreciation, we’re pleased to offer you a 15% loyalty discount on your next service.
Kind regards,
The HiCC Team
Great and very professional service
Great and very professional service. Carpet looks much better now, really pleased with work done.. thank you
30 April 2025
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Rizwan Hussainy,
Thank you so much for taking the time to write such a thoughtful review of our business. We’re absolutely delighted to hear that you had a great experience with us and that our team was able to provide the level of service you deserve.
We’d be thrilled to welcome you back again, and as a token of our appreciation, we’re pleased to offer you a 15% loyalty discount on your next service.
Kind regards,
The HiCC Team
I recently hired Hi Carpet Cleaner Ltd…
I recently hired Hi Carpet Cleaner Ltd for carpet cleaning in my living room, and I couldn't be happier with the results! From the moment I called to schedule the appointment, the staff was professional, friendly, and knowledgeable.
On the day of the cleaning, the team arrived on time and equipped with high-quality tools and eco-friendly cleaning products. They took the time to assess the condition of my carpet and explained the entire cleaning process, which made me feel comfortable and informed.
The actual cleaning process was impressive! They tackled some stubborn stains that I thought would never come out, and when they were done, my carpet looked as good as new. The team was efficient and made sure to pay attention to the details, getting into all the corners without missing a spot.
What I appreciated most was their commitment to customer satisfaction. After finishing the job, they checked in with me to ensure I was happy with the results before they left.
Overall, I highly recommend them for anyone in need of professional carpet cleaning. They exceeded my expectations, and I will definitely use their services again in the future!
10 April 2025
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Benu,
Thank you so much for taking the time to write such a thoughtful review of our business. We’re absolutely delighted to hear that you had a great experience with us and that our team was able to provide the level of service you deserve.
We’d be thrilled to welcome you back again, and as a token of our appreciation, we’re pleased to offer you a 15% loyalty discount on your next service.
Kind regards,
The HiCC Team
Amazing service
Amazing service, I highly recommend.
I got the best result in the shortest time.
I will 100% back to you again.
12 April 2025
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Aida,
Thank you so much for taking the time to write such a thoughtful review of our business. We’re absolutely delighted to hear that you had a great experience with us and that our team was able to provide the level of service you deserve.
We’d be thrilled to welcome you back again, and as a token of our appreciation, we’re pleased to offer you a 15% loyalty discount on your next service.
Kind regards,
The HiCC Team
I had a doubt to book them firts
I had a doubt to book them firts, but now I am totally satisfied, and I would appreciate them for the effort they put to make their customer happy
15 June 2024
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Antonio,
Thank you so much for taking the time to write such a thoughtful review of our business. We’re absolutely delighted to hear that you had a great experience with us and that our team was able to provide the level of service you deserve.
We’d be thrilled to welcome you back again, and as a token of our appreciation, we’re pleased to offer you a 15% loyalty discount on your next service.
Kind regards,
The HiCC Team
Best quality and reasonable price
I asked this gentleman to help me with my onebedroom flat and he was amazing and done the best job with very reasonable price
Highly recommend 👌🏻
10 April 2025
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Mr. Moradian,
Thank you so much for taking the time to write such a thoughtful review of our business. We’re absolutely delighted to hear that you had a great experience with us and that our team was able to provide the level of service you deserve.
We’d be thrilled to welcome you back again, and as a token of our appreciation, we’re pleased to offer you a 15% loyalty discount on your next service.
Kind regards,
The HiCC Team
clinical efficient service
I have used Hi Carpet services for my mom's home. Their professionalism and punctuality is unmatched amongst their competitors. They came right at the time we agreed, did a clinical job in a timely manner and wrapped up their equipment quickly. I highly recommend them without hesitation.
8 March 2025
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Mr. Farhad,
Thank you so much for taking the time to write such a thoughtful review of our business. We’re absolutely delighted to hear that you had a great experience with us and that our team was able to provide the level of service you deserve.
We’d be thrilled to welcome you back again, and as a token of our appreciation, we’re pleased to offer you a 15% loyalty discount on your next service.
Kind regards,
The HiCC Team
Happy with their service
We used their service to clean our carpets. The guy was really nice and willing to work to my satisfaction.
14 November 2024
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Mr. Tajiki,
Thank you so much for taking the time to write such a thoughtful review of our business. We’re absolutely delighted to hear that you had a great experience with us and that our team was able to provide the level of service you deserve.
We’d be thrilled to welcome you back again, and as a token of our appreciation, we’re pleased to offer you a 15% loyalty discount on your next service.
Kind regards,
The HiCC Team
5 Stars – Exceptional Service with a Personal Touch
I couldn’t be happier with the service from this wonderful family-run carpet cleaning business! From the moment I got in touch, their communication was friendly, clear, and professional. They arrived right on time, treated our home with great care, and worked tirelessly to bring our carpets back to life.
What really sets them apart is the pride they take in their work—you can tell it’s more than just a job for them. Our carpets look and smell amazing, and they even took the time to offer helpful tips for maintaining them in between cleans.
It’s rare these days to find a company that delivers both top-notch results and genuine customer care. I’m so glad I chose them, and I’ll definitely be recommending them to family and friends.
10 April 2025
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Mr. Ali,
Thank you so much for taking the time to write such a thoughtful review of our business. We’re absolutely delighted to hear that you had a great experience with us and that our team was able to provide the level of service you deserve.
We’d be thrilled to welcome you back again, and as a token of our appreciation, we’re pleased to offer you a 15% loyalty discount on your next service.
Kind regards,
The HiCC Team
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