Hickenbick Hair Reviews 

1,661
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Bought some bright coloured tape in extensions for myself. I was able to communicate to Hickenbick via WhatsApp twice with questions and they replied in English which was so helpful! Quick shipping t... See more

Company replied

Rated 5 out of 5 stars

The item arrived within 1 day! The quality is amazing and is exactly how it is shown in the product images. I can only recommend.

Company replied

Rated 5 out of 5 stars

Absolutely amazed by the quality I've bought hair extentions in the past from many different company's have to say your products are most definitely the best and I will 100% be purchasing from you guy... See more

Company replied

Rated 1 out of 5 stars

WARNING! Their website / online shop is a scam. Do NOT order anything online from them. I ordered and paid for a hairpiece, DHL never delivered my package, Hickenbick confirmed that it was sent ba... See more

Company details

  1. Hair extensions supplier
  2. Hair Extension Technician
  3. Hair product shop

Written by the company

Verwirkliche deinen Traum von langen und fülligen Haaren mit Hickenbick Hair! Haarvertrieb, Coiffeur nur in CH, Academy. Wir leben top Qualität, allergrösste Auswahl, hervorragender Service mit schneller Lieferung. Dietikon-Zürich I Stuttgart I London I Wien


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2k reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.4

All reviews

(1,661)

612 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good purchase

Helpful on WhatsApp to match my hair color, easy to make the order and delivery was super fast. Happy with my purchase !

18 March 2026
Unprompted review
Hickenbick Hair logo

Reply from Hickenbick Hair

We’re so happy you enjoyed our WhatsApp support, the easy ordering process and the fast delivery ❤️

Rated 1 out of 5 stars

This company is an absolute scam.They…

This company is an absolute scam.They sent me the wrong item asked me to return it and they would refund me for postage and package.They received the package and refused it and sent it back they are now ignoring all of my emails dishonest company.

25 February 2026
Unprompted review
Rated 1 out of 5 stars

Manager was laughing at me

Awful customer service, the manager was laughing at me on the phone I’ve placed an order for a bunch of hair extensions as I had my engagement party soon and needed them, expected to be arriving on time and they never did, when I rang the customer service they told me that they had sent it with Royal Mail, I even physically went to the royal mail warehouse and they advised me that Hickenbrick hasn’t even sent it, they just print the labels. I rang the company again and they asked me to place another order and pay again for an item that it’s lost, and that’s the only solution that they have. When I spoke to the manager he was laughing at my face when I mentioned that i urgently need the hair extensions as my engagement party is on a Friday, and I really need them, they only offered me to pay again for something that has not arrived and he laughed again and hanged up on me. This is unethical and rude! I’m very disappointed, I’ve spent money on a thing that has never arrived and they were expecting me to pay for it again. Basically keep throwing money on products that never arrived. Great scam!!!

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Every detail

Great customer service, the product is very good quality and every detail is thought of. Now a loyal customer.

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Happy customer

I am always dubious buying online for items, but I was extremely happy with the fast service and delivery of my product from Hickenbick.
I would recommend.

1 December 2025
Unprompted review
Rated 3 out of 5 stars

fine

well, i found their vendor in china when i travel there ,name is ghostloopextensions on instagram,lower price for us salon

owners .you got to get this cheaper because the art is about saving .

9 December 2025
Unprompted review
Rated 1 out of 5 stars

WARNING SCAM WEBSITE

WARNING! Their website / online shop is a scam.
Do NOT order anything online from them. I ordered and paid for a hairpiece, DHL never delivered my package, Hickenbick confirmed that it was sent back to them. Despite multiple emails and attempts to get my money back they just started ghosting me. Horrible customer service.

* UPDATE: After months they did refund me

1 November 2025
Unprompted review
Rated 5 out of 5 stars

flip in extensions

i bought the flip in extensions for my thin hair and I am very pleased with the product, the hair is soft and high quality, application is easy and delivery arrived very fast. All in all the product has an amazing price range and I would recommend Hickenbick Hair :)

4 November 2025
Unprompted review
Rated 1 out of 5 stars

This company are scammers abs…

This company are scammers and criminals. I bought a product 3 months ago which they never delivered blaming royal mail for it. I have been requesting for a refund that they refuse to issue by providing excuses. These people take your money and dont fulfill orders. Beware of their criminal activity which I have reported to paypal and financial conduct aithorities.

22 October 2025
Unprompted review
Rated 4 out of 5 stars

You need to order a lot more hair than you expect

So I’ve worn hair extensions for a very long time I’m giving it 4 out of five because you need a lot of hair and I don’t normally need a lot of hair and normally only need about 20 to 30 strands but these stands of hair are extremely thin. They’re great quality. don’t get me wrong, but you’ve just got to order an awful lot more than you expect so that’s why I’ve given it 4 out of five.

29 September 2025
Unprompted review

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