Hickenbick Hair Reviews 

1,660
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Bought some bright coloured tape in extensions for myself. I was able to communicate to Hickenbick via WhatsApp twice with questions and they replied in English which was so helpful! Quick shipping t... See more

Company replied

Rated 5 out of 5 stars

The item arrived within 1 day! The quality is amazing and is exactly how it is shown in the product images. I can only recommend.

Company replied

Rated 5 out of 5 stars

Absolutely amazed by the quality I've bought hair extentions in the past from many different company's have to say your products are most definitely the best and I will 100% be purchasing from you guy... See more

Company replied

Rated 1 out of 5 stars

WARNING! Their website / online shop is a scam. Do NOT order anything online from them. I ordered and paid for a hairpiece, DHL never delivered my package, Hickenbick confirmed that it was sent ba... See more

Company details

  1. Hair extensions supplier
  2. Hair Extension Technician
  3. Hair product shop

Written by the company

Verwirkliche deinen Traum von langen und fülligen Haaren mit Hickenbick Hair! Haarvertrieb, Coiffeur nur in CH, Academy. Wir leben top Qualität, allergrösste Auswahl, hervorragender Service mit schneller Lieferung. Dietikon-Zürich I Stuttgart I London I Wien


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2k reviews

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Hasn’t replied to negative reviews

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4.4

All reviews

(1,660)

612 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love, love, love

Easy purchase.
I absolutely love my real hair scrunchie. Makes my natural hair look so much better whilst in a bun.
My own is pretty pathetic. (Just think of a sumo guy 🤦🏽‍♀️)
Last night I was thinking about having my hair colour. But first checked if that colour was available. It's wasn't so im definitely sticking with what I have.
Couldn't live without this scrunchie now 🐈💕💕

7 September 2025
Unprompted review
Rated 1 out of 5 stars

Terrible

I purchased a 100% Echthaar Remi hair ponytail advertised as luxury quality (45cm). The item I received was thin, tangled, and clearly not Remi hair, which is very disappointing. I attempted to return it, but the seller refused because I removed it from the packaging, despite the product being misrepresented. I hope the company reviews their quality standards and return policy to better support customers.

4 August 2025
Unprompted review
Rated 3 out of 5 stars

Wig nice, packaging and box not so nice

Wig is very nice. Looks good and quality is as expected. However, package it came in was not well packed, and was a bit broken. Furthermore, the box for the wig also have a "cheap" feel to it, and did not close completely around the wig. I would expect more from an expensive wig, and it also does not give a good first impression of the product.

1 August 2025
Unprompted review
Rated 2 out of 5 stars

First time ordering from Hickenbick and…

First time ordering from Hickenbick and I'm disappointed to be honest. I ordered 22in seamless clip in set and for the price of them, I won't be ordering again. 120g isn't enough for a set of clip ins and when I used my hair straightener, some strands melted onto it, indicates to me that a synthetic filler is being used but claims 100% human hair.

9 May 2025
Unprompted review
Rated 1 out of 5 stars

Scam! Qulity is 0!

Scam! Do not buy hair here!
this company DELETES BAD REVIEWS!!!! My review, here was DELETED even though it is TRUE AND I AM STILL WAITING FOR REFUND FOR THE FAKE HAIR!

I bought 2 packets of hair extensions 17.3.2025 the quality was terrible, hair became unbrushable after 2 weeks, the hair strands looked like broken old hairs, the amounts of hair fall was unbearable 💔 😢
I emailed 📧 the company several times with only 1 email answered & no solution.
So this morning, I visited the salon in Dietikon in person. Their response was the hair salon has nothing to do with online orders and they can't help me.

I left with the same hair from them - tangled looking like hay.
I spent 600 chf for this.......disappointment

17 March 2025
Unprompted review
Rated 4 out of 5 stars

Trustworthy shop

Order was easy to make and came in a timely manner. Products for extension removal are good, but the flip-in extension isn’t great. The best it can do is add a bit of volume but certainly doesn’t work to add length. It isn’t also very stable unless you’re an expert at manipulating them and even so, it comes with some serious limitations (hair styles)

22 April 2025
Unprompted review
Rated 1 out of 5 stars

Never received my order

Never received my order. The company keeps providing a Royal mail tracking number that says that they are expecting the parcel from the sender. I presume it's never been sent, looks like a scam. Going to open a dispute with Paypal.

21 April 2025
Unprompted review
Rated 5 out of 5 stars

Very happy customer for life

Received my human hair scrunchie 2 days ago, and I am absolutely thrilled with it, a fabulous product and well worth the money for the high quality. Have only been wearing it for a couple of days and already receiving compliments, one from a complete stranger. These scrunchies will be part of my life for as long as Hickenbick continue making them. Will shortly be ordering another so will always have a spare one on standby. Thanks Hickenbick, keep up the great work!

31 March 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful hair

This is great quality hair. I have bought from a number of online stores of varying quality. This hair is so smooth, doesn't mat, works well with heat and blends amazingly.
I will definitely buy from here again.

Thank you.

31 March 2025
Unprompted review

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