Politeness of the guys whilst working for two days at our house (David, Lee & Davy) plus electrician Mike who also spend the second full day working here. Very professional job carried by a well exp... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had already had a some quotes from other solar companies, and I almost went with another company, a dear friend and colleague passed me details for this company, really pleased I did, Andrew and... See more
Company replied
Solar is a big investment with a slow return - Optimising is important and also having the assurance, just in case something goes wrong. HIES gives you that assurance and ensures compliance with stan... See more
Company replied
From start to finish Aira were great, especially the everyone that completed the install. Very professional, neat and tidy work. Everything arrived on the morningnof fitting, with the fitters arriving... See more
Company replied
Company details
Written by the company
HIES is committed to the highest standards in consumer protection for the home energy sector. Through our Chartered Trading Standards Institute (CTSI) approved Consumer Code and Alternative Dispute Resolution (ADR) service, we promote fairness, accountability, and protection for both homeowners and installers.
Contact info
Solutions House, Chorley Business & Technology Centre, Euxton Lane, PR7 6TE, Chorley, United Kingdom
- 0344 324 5242
- info@hies.org.uk
- hies.org.uk
4.8
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Highly recommend this
Highly recommend this, the process was simple and easy and everyone was very knowledgeable
11 March 2026
Unprompted review
Reply from HIES
Good morning, Phil. We are delighted to hear that you would highly recommend your installers. Thank you for leaving a positive review. Kind regards, HIES.
A very professional company,effective &…
A very professional company,effective & efficient
27 April 2026
Unprompted review
Reply from HIES
Hi there, Keith. Thank you for taking the time to leave a 5-star review - we really appreciate it. Kind regards, HIES.
Very professional service held my hand
Very professional service held my hand all the way 1st rate Job
I was unsure about heat pumps but I decided that given the cost of gas and wanting a new boiler anyway Th Octopus team gave me the confidence to go with it best thing I ever did
23 March 2026
Unprompted review
Reply from HIES
Good morning, John. Thank you for the positive feedback. We are thrilled to hear that the service you received from Octopus was very professional. Kind regards, HIES.
The service was outstanding
The service was outstanding
The fitters where very tidy and cleaned up after themselves
26 March 2026
Unprompted review
Reply from HIES
Good morning, Angela. We are pleased to hear that your installers provided an outstanding service. Thank you for leaving a review. Kind regards, HIES.
Using a HIES Scheme Installer clearly…
Using a HIES Scheme Installer clearly gives benefits of greater security and insurance. Overall well worthwhile.
26 April 2026
Unprompted review
Reply from HIES
Good afternoon, Bernard. Thank you for the positive review. We are pleased to hear that you feel using a HIES member is worthwhile. Kind regards, HIES.
Every step of the way was fully…
Every step of the way was fully explained and fully understood
20 March 2026
Unprompted review
Reply from HIES
Hi there, thank you for leaving a review. We are thrilled to hear that your installers have kept you informed every step of the way. Kind regards, HIES.
The technicians/engineers were so busy…
The technicians/engineers were so busy and hardworking, and so much more! They were very kind and understanding. I was very impressed and happy with the way they handled hard situations, and problems which they managed with such expertise and knowledge.
24 April 2026
Unprompted review
Reply from HIES
Good afternoon, Carolyn. We are delighted to hear that your installers have been very kind and understanding. Thank you for taking the time to leave a positive review. Kind regards, HIES.
Good company to deal with…
Apart from an earlier communication issue, I found contact Solar staff very helpful
31 March 2026
Unprompted review
Reply from HIES
Hi there, thank you for leaving a review. We are pleased to hear that, apart from an earlier communication issue, your installer, Contact Solar, has been very helpful. Kind regards, HIES.
Very good 👍.
24 April 2026
Unprompted review
Reply from HIES
Hi there, thank you for taking the time to leave a 5-star review - we really appreciate it. Kind regards, HIES.
Amazing customer service
Amazing customer service. Efficient workers. Clean and tidy. Great system.
4 February 2026
Unprompted review
Reply from HIES
Hi there, thank you for taking the time to leave a review. We are pleased to hear that your installers were efficient and provided excellent customer service. Kind regards, HIES.
The system works
The system works. I have used the scheme twice now and it is reassuring to know there is deposit protection inbuilt when investing such large sums of money in significant home improvement.
6 March 2026
Unprompted review
Reply from HIES
Good morning, Rose. Thank you for taking the time to leave a positive review. We are thrilled to hear that you feel reassured. Kind regards, HIES.
The team were so friendly and polite
The team were so friendly and polite. They worked really hard and the workmanship is excellent
10 February 2026
Unprompted review
Reply from HIES
Good morning. We are delighted to hear that your installers were friendly and polite during your installation. Thank you for taking the time to leave a positive review. Kind regards, HIES.
They gave me a good deal
They gave me a good deal. The installation was good and I feel communication could be better between the teams and sub-contractors. I made a payment of the deposit and they failed to allocate to my account. So now they are chasing me for something which they should have allocated. They have not provide me with a resolution to date.
19 March 2026
Unprompted review
Reply from HIES
Good morning, Mohammed. Thank you for leaving a review. We are pleased to hear that your installation went well; however, we understand that you feel communication between your installers could have been better. We kindly ask you to contact our customer service team, who can look into this further, on 0344 324 5242 or at info@hiesscheme.org.uk. Kind regards, HIES.
Knowledge team
Knowledge team, worked efficiently and kept me updated throughout
1 April 2026
Unprompted review
Reply from HIES
Good morning Kiel, thank you for taking the time to leave a review. We are pleased to hear that you were kept updated throughout and the team was so knowledgeable. Kind regards, HIES.
Reply from HIES
Good morning, Francis. Thank you for taking the time to leave a positive review - we really appreciate it. Kind regards, HIES.
Very professional.
The whole experience was managed so as to cause me as little inconvenience as possible. Everyone involved was very helpful and refreshingly cheerful. The follow-up emails and insurance certificates came through quickly and were easy to follow.
7 April 2026
Unprompted review
Reply from HIES
Good morning, Simon. Thank you for taking the time to leave a review. We are delighted to hear that your whole experience was professional. Kind regards, HIES.
From start to finish from office staff…
From start to finish from office staff to survey to the engineers who installed I can only say very professional cleaned up and even hoovered where they had been working
11 March 2026
Unprompted review
Reply from HIES
Good morning, Phil. Thank you for leaving a positive review. We are pleased to hear that your installers have been professional from start to finish. Kind regards, HIES.
Efficient and informative
The installation of our solar panels was efficient and of high quality. We were kept informed at every stage. Couldn't recommend highly enough.
20 March 2026
Unprompted review
Reply from HIES
Good morning, Margaret. We are thrilled to hear that your installer kept you informed at every stage of the installation. Thank you for taking the time to leave a review. Kind regards, HIES.
Reply from HIES
Good morning, Andrew. Thank you for taking the time to leave a 5-star review - we really appreciate it. Kind regards, HIES.
HIES
Yes the understanding about the product and good communication on there part would recommend this
4 March 2026
Unprompted review
Reply from HIES
Good morning, Paul. We are pleased to hear that you are happy with the service you have received from HIES. Thank you for taking the time to leave a review. Kind regards, HIES.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.