I am pleased to share my satisfaction with Hifigo’s customer service. I returned a faulty IEM, but unfortunately, my shipment got lost in China. Despite this, Nelson and his team still sent me a repla... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Replied to 57% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic customer service solving…
Fantastic customer service solving whatever problems and very fast reply and manage
For the product this is the second time I bought from them 1st time was FiiO m23 then I got ibasso dx180 both are incredible M23 is very powerful DAP and
IBasso is very natural sound iam to much happy by both 👍👍
Fast shipping and great quality!
Very fast shipment and great high quality products from this website. I placed an order and it was processed within the same day. I live in a country very far from mainland China and received my package within 5 days including the weekend!! My order was very nicely packaged and didn't have an absurd amount of bubble-wrap or other packaging filler. Highly recommend buying from HiFiGo if you live in Oceania.
Happy Happy Happy
Website was very easy to navigate. Product descriptions were very precise. Customer service was excellent. Shipping was much faster than expected with accurate tracking. I will purchase from them again.
…Professional approach to the client
I have already bought many products from HifiGO and I sincerely recommend them.
Excellent customer service
Excellent customer service, quick response times and they did everything possible to make sure I was happy.
I will be shopping with them again in the future.
Good shop
Bought here twice dunu glacier iems and then oriolus isabellae, good experience all the way and support works. Delievered fast for this far way
Serious seller
Serious seller, everything I have ordered arrived in good time and perfect condition.
Will now be my forever go-to supplier…
Will now be my forever go-to supplier of anything audiophile. Superb all round service. Great website. Easy ordering. Every device you'd want in stock. Trustworthy and super quick delivery. Delivery time to UK estimated at 7 to 10 days but every item ordered has arrived in under a week. My DAP failed within 3 months of purchase. Contacted customer support and received helpful and efficient responses within a few minutes. Returned DAP as per comprehensive instructions and received DAP back 3 weeks later fully repaired. UK to China, repaired and back in my hands in 3 weeks. Incredible!
Hifigo customer
I purchased two items at Hifigo. One headphone amp and a DAC. First class service, fast shipping, reliable shop. I recommend them. 10+
Great store for audio products
A lot of products, good prices with several sales events that give good discounts.
Responsive and good support. Correct deliveries.
I already made several purchases and never had an issue.
Great experience
Nice site, very responsive support, and good discounts from time to time.
Excellent shop!
Excellent shop for earphones, headphones and related amps, dacs and accessories. Good service and reasonably fast delivery. Consider also that they offer delivery options for Europe with prepaid tax and duties at no additional cost.
Highly recommended, will buy again in the future.
Very cool Store
This website contain many audiophile product which is pretty cool. Shipping was fast along with the quality of the product here is just great. My only problem would be that it's limited to what it have avaliable. Example, i've been looking for the new Moondrop Dusk IEMS, it's not avaliable here which i have to go to other store to get my hand on it. but other than that, everything else is good.
I’ve used Hifigo on a number of…
I’ve used Hifigo on a number of occasions. I’ve been happy with the service every time. Prices are good, there’s a great range of products and delivery to the UK is quick and hassle free. I applaud that they have a free post option with duties paid, taking the worry out of buying an imported product.
The negative review is not added on…
The negative review is not added on website (Moondrop Miad01).
Phone is not working properly (localization + calls have poor quality connection).
Excellent.
Excellent.
I have ordered from HiFiGo many times. They offer very good prices, excellent service and fast delivery to the UK. Very impressed. Thanks.
Fast shipping and product was well packed!
I bought Aful Performer 5 iem´s.
Shipping was fast! Like 7-8 days to Finland. Product was well packed.
Good shop with good prices!
I bought a smsl dac
I bought a smsl dac, the shipping was quite fast and well packed. I'm looking forward for buyng something else.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








