I am pleased to share my satisfaction with Hifigo’s customer service. I returned a faulty IEM, but unfortunately, my shipment got lost in China. Despite this, Nelson and his team still sent me a repla... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Replied to 57% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Hi-Fi Shop, Hasselfree shipping to the EU
My first experience with HiFiGO was very pleasing. The shop stand out well with a big offer portfolio of ChiFi products and accessories. Most of them are on stock and are very well described in their web shop (...sometimes more info can be found here than on the loveless translated web site of the original manufacturer).
The shipping process to the EU (DE) was a pleasure, the shipping can be monitored by the used forwarding company portal page easily and there was no need to pay afterwards taxes, duties or handling fees to the local parcel service (DHL). I can recommend buying from that shop as a EU citizen.
I'm curious to see more interisting products and unknown brands here in future.
An Excellent Hi-Fi Store
My first purchase with them turned out quite good. They shipped out my portable DAC the next day and it took about 2 weeks to arrive via their free shipping option. It arrived safely and was what I ordered. They have a wide selection of audio goodies, prices are reasonable & are about as low as you’ll find them elsewhere.
They also have rewards system which is nice.
Overall, an excellent store for purchasing Hi-Fi or ‘Chi-Fi’ audio gear. Nothing to complain about with my experience.
HiFi.Go is probably the best website if…
HiFi.Go is probably the best website if you are looking to buy an Hi-Fi audio product.
-Customer support is quick to respond to any questions.
-Prices are usually lower than other competitors.
-Shipments are fast and the products are carefully packed to avoid any possible damages during shipping.
-Wide range of brands and products.
-This is a bonus one: If you are into Hi-Fi as an hobby they provide some good rewards so you can have a discount for your future purchases.
.This is my first purchase from NIFIGO
.This is my first purchase from NIFIGO. Very satisfied, everything is very fast and accurate. Bought questyle m15.
dac vmv 1 s
Purchased dac vmv 1 s and great product, really satisfied. Hifigo excellent store recommended. Hope more purchases soon.
It is a great seller
It is a great seller, excellent communication, fast shipping and tax and duty free fo EU, which is really really good, im very satisfied with them, for chi-fi they are nr.1 for me..
Satisfacción 10 con Hifi Go.
I have shopped many times at HiFiGo.
I recommend this online store.
They have all the products I want and they have great customer service.
Great store
Express duty free shipping, great selection of HiFi products, excellent customer support.
My issue with faulty IEM was solved quick and with great care.
Recommended
I bought in ear monitors from HIFIGO &…
I bought in ear monitors from HIFIGO & it was one of the most transparent & pleasant purchases I have ever made. Great customer service and the IEM's (Dunu SA6) are outstanding. I have found my go to store in HIFIGO. Thanks Sam.
Excellent reliable company
Excellent reliable company . Quality products at realistic prices delivered promptly and securely.
Highly recommended. Professional Customer Service.
I have placed 4 orders over the last four years with Hifigo and have had positive experiences with every purchase.
Tax and import duty are pre-paid which provides peace of mind when purchasing from abroad. Products are priced competitively. Customer Service is excellent with a personal touch.
Highly recommended and will continue to purchase from HiFiGo in the future.
Nice hifi audio website!
Very nice website to shop some hifi IEM's and accessories. Good experience shopping.
Perfect
I bought Moondrop´s Aria. Great IEM shipped to Spain within 11 days.
Fantastic experience and highly recommended
Fantastic experience. Customer support was incredible, and the team supported with answering questions, ptoviding ourchasing advice and assistance with my order.
Shipping was good and arrived on time.
Will definitely shop here again. Highly recommended.
Use a different store
Terrible customer service and policies. Unable to return the product even within the 7 day period for the reason of it being open.
Excellent customer service.
Great product range with fast shipping
Great product range, competitive prices with fast shipping to the UK and the tax already included. So far, all my purchases are of great quality and will definitely buy more soon in this shop. Also, the loyalty/points system is a plus which I now I buying here for my personal audio needs.
Great range of products
Great range of products, and prices are competitive. Easily found what I wanted. Customer service was excellent when I needed them.
Excellent service starting from…
Excellent service starting from available brands, pricing and shipping to customer questions. Shipping to Germany was effortless. Highly recommended for Hi-Fi products!
Excellent site
Excellent site, good customer support, and high-quality goods. Highly recommend.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








