HighDrive by Height for Hire Reviews 427

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the helpful, polite staff, frequently highlighting their efficiency and positive attitude. The user experience is often described as seamless and straightforward, from initial inquiries to the easy pickup and drop-off processes. Many consumers also commend the excellent condition and performance of the equipment, finding it perfect for their needs. However, some customers also noted occasional issues, such as machines breaking down or being delivered with minor damage. A few people mentioned communication challenges, including difficulties with virtual collection links or slow responses from customer service. Additionally, a small number of reviewers expressed dissatisfaction with the handling of breakdowns, reporting long wait times for replacements or unhelpful call center interactions.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the quick, efficient, and seamless... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

User experience

Clients share positive opinions on user experience, highlighting the ease of use and straightforward... See more

Customer service

Consumers consistently report positive experiences with customer service. Many reviewers highlight the... See more

Product

Reviewers mention positive feedback about product. Customers consistently praise the excellent condition and... See more

Based on these reviews

Rated 5 out of 5 stars

Initial experience from Emma G, Gary at Aberdeen was first class. Pick-up from local Tesco went OK apart from network glitches and soon on our way. Machine was excellent and performed well once on... See more

Company replied

Rated 5 out of 5 stars

We recently needed a 20-meter MEWP for motorway lighting work in Leeds and chose Height for Hire. The experience was exceptional! Stephanie Carter, the Sales Manager, was absolutely brilliant througho... See more

Company replied

Rated 5 out of 5 stars

First time using Height for Hire & what a great experience. Emma G answered the phone and was super helpful and polite. Pickup was super easy and the machine we hired was fantastic. If other compa... See more

Company replied

Rated 5 out of 5 stars

we found Height for hire on the internet and i cannot believe how simple and easy the process was ... Emma G was an absolute pleasure to deal with and give us all the info we needed to make this whol... See more

Company replied


Company details

  1. #6 of 15 best companies in Plant and Machinery Hire

About HighDrive by Height for Hire

Written by the company

HighDrive by Height for Hire: Reaching Everywhere!

20m HighDrive cherrypickers are available to hire at over 300 locations across the UK, Scotland, England, Wales and Northern Ireland.

HighDrive by Height for Hire provides a local Click and Pick Up service for 20m truck-mounted cherrypickers so anyone, anywhere can work smarter and safer at height.

With a 20m HighDrive you have more control over your working day and can save on transport costs and labour. You can get more jobs done on the one hire and travel easily between different locations. This allows you to cover a larger geographical area and grow your business.

Our vehicles are used across many sectors, including Pest Control, and often used on jobs such as pigeon spiking, gull nursery clearance, installing netting, and other pest problems that occur at height.

We offer the following services:
• Safe working at height truck-mounted cherrypickers from 20m to 90m across all of the UK
• A click and pick up service for 20m HighDrives. These truck-mounted cherrypickers can be driven on a standard car licence and picked up from more than 300 locations across the UK.
• More locations across the UK coming on stream in the next few months
• For more extreme heights, we have Truck-mounted cherry pickers up to 90m which come as an operated service. Available all across the UK
• A dedicated Technical Support team, so we are with you every step of your hire.

Height for Hire is a family-owned access rental company with over 300 locations across four countries, started over 45 years ago and now into its second generation of leadership.

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

427 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great equipment and service

Emma in the office was very helpful right from the start. Always giving quick responses to my enquiries. Craig gave great training when I picked up the machine. The MEWP HX200 truck was pretty much brand new and did the job brilliantly. It was easy to drive but the safety alarms are annoying. You have to drive it like Miss Daisey is in the back trying to build a tower of playing cards.

8 December 2025
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Reply from HighDrive by Height for Hire

Hi Ross, thank you for your great review. We are delighted to hear that you had such a good experience with HighDrive and our support team. We look forward to helping you work safely at height for your next job (even if the safety alarms are annoying!)

Rated 5 out of 5 stars

Brilliant company and cherry picker

Brilliant company to deal with and great cherry picker. Very easy collection and drop off. Whenever I have had a question or a problem Ben H has been brilliant and been able to deal with it straight away and flexible.

12 December 2025
Unprompted review
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Reply from HighDrive by Height for Hire

Hi, thank you for your great review. We look forward to working with you again soon.

Rated 5 out of 5 stars

Great handover today and the guy was…

Great handover today and the guy was again like Emma G really professional .
Picked up from stoke and he was waiting there bang on time 8a.m
Can't praise the company enough ...Thanks again

10 December 2025
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Reply from HighDrive by Height for Hire

Hi Nigel, thank you for your great review. We are glad everything went smoothly and you got your jobs done with HighDrive!

Rated 5 out of 5 stars

Yet again a faultless positive…

Yet again a faultless positive experience using Highdrive

28 November 2025
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Reply from HighDrive by Height for Hire

Thanks so much for your great review, we look forward to working with you again soon.

Rated 5 out of 5 stars

Dealt with paul

From first point of contact was dealt with great advice and professionalism l
Fantastic communication and company
Paul gave all information about hire
Highly recommend this. Company
Machine is easy to use and spotless when picked up

5 December 2025
Unprompted review
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Reply from HighDrive by Height for Hire

Hi Stuart, thanks for leaving such a great review. We will pass your kind words onto Paul and we look forward to working with you again soon.

Rated 5 out of 5 stars

Ben is always happy to help

Ben is always happy to help. Great attitude on the phone and really personable. Will always look to use the company when we are receiving this type of service.

What a credit to the business

5 December 2025
Unprompted review
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Reply from HighDrive by Height for Hire

Hi Anthony, thank you for your review. We will pass your kind words on to Ben. We look forward to working with you again soon.

Rated 5 out of 5 stars

Very good

Very easy service to use

29 November 2025
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Reply from HighDrive by Height for Hire

Hi John, thank you for your review. We are glad to hear that you found HighDrive so easy to use, and we look forward to working with you again soon.

Rated 5 out of 5 stars

excellent service from first contact to…

excellent service from first contact to completion

28 November 2025
Unprompted review
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Reply from HighDrive by Height for Hire

Hi John, thank you for your review. We are glad that you had a great experience with HighDrive, and we look forward to working with you again soon.

Rated 5 out of 5 stars

We required a cherry picker on very…

We required a cherry picker on very short notice and "Emma G" went above and beyond too make sure we received it on time although she had a lot of leg work to get it that early she did, and we appreciated that.

Would absolutely recommend

20 November 2025
Unprompted review
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Reply from HighDrive by Height for Hire

Hi James, thanks for leaving such a great review. We are delighted that you got the HighDrive in time to get your job done and we look forward to working with you again soon.

Rated 5 out of 5 stars

Modern vehicle mounted MEWP with a good…

Modern vehicle mounted MEWP with a good reach for NPTC training & assessment. Good value for money and we would definitely hire again !

12 November 2025
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Reply from HighDrive by Height for Hire

Hi, thank you for your great review of HighDrive. We look forward to working with you again soon.

Rated 5 out of 5 stars

I had a brilliant experience with Height for Hire

I had a brilliant experience with Height for Hire when renting a van-mounted cherry picker. The whole process was incredibly easy from start to finish, and everything was clearly explained, which made the job stress-free.
A special shoutout to Emma G, who was genuinely outstanding throughout. She was helpful, responsive, and really went out of her way to make sure I had everything I needed. In fact, the main reason I chose Height for Hire over other companies was because of how good she was as a customer service rep. It’s rare to get that level of genuine support these days, and it made a huge difference.
Highly recommend them — smooth service, great equipment, and exceptional customer care

1 November 2025
Unprompted review
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Reply from HighDrive by Height for Hire

Hi Umair, thank you so much for leaving such a great review of HighDrive. We are delighted to hear that you found the hiring process so easy, and we will pass your kind words on to our superstar Emma G!

Rated 5 out of 5 stars

Becky was very helpful with our…

Becky was very helpful with our bookings. This is the first time I have used this company, however, our sister company has used them before and the pick up and return was very straightforward. The vehicle was exactly what we needed and a lot more stable than a scissor lift.

12 November 2025
Unprompted review
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Reply from HighDrive by Height for Hire

Hi Carol,
Thank you for taking the time to leave such a great review of HighDrive. We look forward to working with you on your next job!

Rated 5 out of 5 stars

This is a very easy and cost effective…

This is a very easy and cost effective way of hiring a cherry picker.

6 November 2025
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Reply from HighDrive by Height for Hire

Hi, thank you for your review. We are delighted to hear that you found HighDrive easy and cost-effective, and we look forward to working with you again soon.

Rated 5 out of 5 stars

Easy Hire

Easy, no nonsense booking, collection and return. Would definitely use again

4 November 2025
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Reply from HighDrive by Height for Hire

Hi Lee, thanks for your review. We are delighted to hear that you found HighDrive so easy to hire and look forward to working with you again soon.

Rated 5 out of 5 stars

Good explanation of how the vehicle…

Good explanation of how the vehicle worked by Steve simple and easy to use

11 November 2025
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Reply from HighDrive by Height for Hire

Hi, thank you for your review. We are glad to hear that you found HighDrive easy to use, and we look forward to working with you again soon.

Rated 5 out of 5 stars

Hired a cheery picker

Hired a cheery picker. Simple and effective process of booking. Easy pick, drop off process. What not to like? 5 star service. Thank you

29 October 2025
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Reply from HighDrive by Height for Hire

Hi Joe,

Thank you for your great review. We look forward to working with you again soon!

Rated 5 out of 5 stars

Friendly and efficient service

Friendly and efficient service. Used a couple of times now and will be using again soon

17 October 2025
Unprompted review
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Reply from HighDrive by Height for Hire

Hi, thank you for your review. We look forward to working with you again soon.

Rated 2 out of 5 stars

Van was empty of fuel so had to fill up…

Van was empty of fuel so had to fill up before we could start and cost more in fuel rather then just filling up when finished

29 October 2025
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Reply from HighDrive by Height for Hire

Hi Trevor, thank you for your feedback and we apologise for the inconvenience of the fuel refuel, this should have been addressed at the previous off-hire. We hope to work with you again soon.

Rated 5 out of 5 stars

Always use Height for Hire when we need…

Always use Height for Hire when we need a cherry picker. Great equipment and super easy to collect and off hire.

29 October 2025
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Graham, thank you for your review. We are delighted to hear that you enjoy using HighDrive and we look forward to working with you again soon.

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