My address was not showing as available, although I knew others in my street used Highland Broadband. First line (John) put me through to Sam, who could not have been more helpful. She went the extr... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Superb service on day of installation after a long wait to get set up. Richard and Kenroy arrived 2 hours early and were polite, friendly, efficient and kept everything clean. All up and running in ab... See more
Company replied
Ritchie, Jordon, Chris and Jon were all very helpful and obliging. Installation was smooth and fast with no issues and everything was clearly explained. They also made sure we knew to get in touch if... See more
Company replied
What a brilliant experience today. Two friendly and very helpful gentlemen. Installation went smoothly. Explained everything well. Set up devices for me. Connected straight away with super fast speed... See more
Company replied
Company details
- #13 of 46 best companies in Internet provider
- #22 of 59 best companies in Internet Service Provider
- #17 of 49 best companies in Phone and internet services
- #39 of 96 best companies in Telecommunications service provider
About Highland Broadband
Written by the company
At Highland Broadband, we believe that connectivity is at the heart of local communities. That’s why, since 2015, we’ve focused on closing the digital divide by rolling out industry-leading gigabit-capable fibre broadband to towns and villages who were otherwise being left behind by other providers. We know that access to ultrafast, reliable broadband is life-changing to so many people – you shouldn’t have to choose between high-quality connectivity or living in the location that you want. Ultrafast broadband gives entire families the freedom to work and play at home, regardless of where home is.
Contact info
Suite 2, Ground Floor Orchard Brae House, 30 Queensferry Road, EH4 2HS, Edinburgh, United Kingdom
- 0330 236 9900
- highlandbroadband.com
4.7
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
3 amigos
Michael, Lewis and Nicky came to install fibre at our house today. They explained exactly what they were doing and left everything as they found it. We were a bit worried about this previously as we were aware holes and trenches would need to be dug as part of the installation. Super friendly and our two pooches even got a wee fuss too!
19 March 2026
Unprompted review
Reply from Highland Broadband
Hello Isla,
Thank you for taking the time to write this fantastic review. We are very happy to hear that your installation went smoothly and that you received helpful and friendly customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Stephen and Nathan showed up right on…
Stephen and Nathan showed up right on time. Amazing communications and carried out the installation exactly as I requested. 10/10
18 March 2026
Unprompted review
Reply from Highland Broadband
Hello Chris,
Thank you for taking the time to write this fantastic review. We are very happy to hear that your installation went smoothly and that you received helpful customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Reply from Highland Broadband
Hello William,
Thank you for taking the time to write this excellent review. We are delighted to hear that you received such helpful and friendly customer care, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Great installation
Had Darren and Richie attend my property for installation. Lovely guys, friendly and know what they’re doing. Couldn’t fault anything. Thanks again
18 March 2026
Unprompted review
Reply from Highland Broadband
Hello Kayleigh,
Thank you for this fantastic review. We are very happy to hear that your installation went smoothly and that you received friendly customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Michael Steven and Nathan have quickly…
Michael Steven and Nathan have quickly and effeciently connected me up to Highland Broadband in a thoroughly professional manner, leaving me a very happy customer.
17 March 2026
Unprompted review
Reply from Highland Broadband
Hello David,
Thank you for this fantastic review. We are very happy to hear that your installation went smoothly and that you received professional service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Reply from Highland Broadband
Hello Douglas,
Thank you for this fantastic review. We are very happy to hear that your installation went smoothly and that you received helpful customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Problems solved with Highland Broadband.
After a few initial problem, Highland Broadband sort those out very efficiently, & very quickly.
Now my Internet speed is great, no more waiting minutes for items to download, they are downloaded in seconds.. It's hard to beleive i survived with my old provider & with such slow speed.
Highland broadbandvis not only better, its cheaper too..
I just wished I joined up sooner..
Many thanks..
12 January 2026
Unprompted review
Reply from Highland Broadband
Hello Peter,
Thank you for taking the time to submit this excellent review. We are so pleased to hear that you received such helpful customer care and that you are enjoying your new broadband speeds.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Highland Broadband installation
Michael, Stephen, Stuart have done a fantastic job. Quick neat and friendly. Great bunch and thank you
16 March 2026
Unprompted review
Reply from Highland Broadband
Hello Michelle,
Thank you for this fantastic review. We are very happy to hear that your installation went smoothly and that you received friendly customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Darren and Ritchie were very polite and…
Darren and Ritchie were very polite and professional, Quick installation and no mess left. Sorted the Internet connection on my tv and explained everything really well. I would highly recommend using highland broadband.
16 March 2026
Unprompted review
Reply from Highland Broadband
Hello Kate,
Thank you for this fantastic review. We are very happy to hear that your installation went smoothly and that you received friendly and helpful customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Repeated Broken Promises and Poor Communication
I signed up for broadband installation with Highland Broadband through the UK Government’s BDUK voucher scheme in August 2023. Two and a half years later, the installation is still incomplete and my voucher expired.
When the voucher was authorised, we were told the installation would take only a couple of months. Since then we’ve been given multiple revised dates — first January 2024, then April 2024 — but none of these deadlines were met and there has been little to no communication explaining the delays.
What’s most frustrating is the lack of transparency. No one at the company seems able to provide clear answers about the status of the installation or when it will actually be completed.
It’s also disappointing to see the company actively advertising and signing up new customers while existing installations remain unfinished and long-promised timelines continue to slip.
Overall, the experience has been extremely frustrating due to repeated delays, poor communication, and a lack of accountability.
16 March 2026
Unprompted review
Reply from Highland Broadband
Hello,
Thank you for taking the time to submit this review and for bringing this to our attention. We have spoken with our Customer Care team, who have advised us that they have been in contact and are working on a resolution for you.
If you do wish to talk further in the meantime, please reach out to our friendly team on 0330 236 9900.
Best wishes,
Highland Broadband
Happy Customer
I am extremely happy with the service I received today. I called the office and explained my situation to Sam who immediately go onto Matt who sorted out my issue quickly. Both Mike and Steven were very helpfull in setting up the modem and getting the fibre connected.
Thank you for everyone's help today.
12 March 2026
Unprompted review
Reply from Highland Broadband
Hello Veronica,
Thank you for taking the time to write this excellent review. We are delighted to hear that you received such helpful customer care, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Highland broadband review
Have had highland broadband for 6 weeks now no issues whatsoever so far
13 March 2026
Unprompted review
Reply from Highland Broadband
Hello Paul,
Thank you for taking the time to write this excellent review. We are delighted to hear that you are enjoying your new broadband service and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
It was simple to renew our HB contract…
It was simple to renew our HB contract and Rachel was very helpful too.
13 March 2026
Unprompted review
Reply from Highland Broadband
Hello Alice,
Thank you for taking the time to write this excellent review. We are delighted to hear that you received such helpful customer care, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Generally good
After some early issues the service has been good.
On two, or more, occasions after installation call centre (s) were inefficient and engineers slow to arrive. Since then there have been few interruptions and for our needs the speed has been good.
13 March 2026
Unprompted review
Reply from Highland Broadband
Hello Nigel,
Thank you for taking the time to leave this review, your feedback is very important to us.
We are sorry to hear that you experienced some issues initially, but we are pleased that you are enjoying your broadband service, and we will pass this review along to the team.
If you require any assistance in the future, please reach out to our friendly team on 0330 236 9900.
Best wishes,
Highland Broadband
Best Internet ive had since switching…
Best Internet ive had since switching and hasnt ever failed never knocked off always works better than ee I previously had that never stayed connected.
I would more than highly recommend
13 March 2025
Unprompted review
Reply from Highland Broadband
Hi Matthew,
Thank you for taking the time to write this excellent review, your feedback is very important to us. We are delighted to hear that you are enjoying your broadband service, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Good installation
Both Michael and Bailey were great. Polite, clean and did a good job in terrible weather
12 March 2026
Unprompted review
Reply from Highland Broadband
Hello,
Thank you for this fantastic review. We are very happy to hear that your installation went smoothly and that you received friendly customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Yasmin was very helpful today
Yasmin was very helpful today , I had no internet connection for my ee box. She walked me through every stage for both tv and ee box. Connection is back up and running.
Thankyou Yasmin.
12 March 2026
Unprompted review
Reply from Highland Broadband
Hello Michelle,
Thank you for taking the time to write this excellent review. We are delighted to hear that you received such helpful customer care, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Amazing chat with guy on phone sorted…
Amazing chat with guy on phone sorted stuff out no problems asked.
12 March 2026
Unprompted review
Reply from Highland Broadband
Hello Kayleigh,
Thank you for taking the time to write this excellent review. We are delighted to hear that you received such helpful customer care, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Friendly and very professional
Friendly and very professional, thank you for a great service.
11 March 2026
Unprompted review
Reply from Highland Broadband
Hello Julie,
Thank you for taking the time to write this excellent review. We are delighted to hear that you received such friendly and professional customer care, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Reply from Highland Broadband
Hello Diane,
Thank you for taking the time to write this excellent review. We are delighted to hear that you received such helpful customer care, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
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