Had Jordon and Richie round to install the broadband, great job - incredibly neat and tidy. All household utilities intact and Grade A Caithness banter! Thorough and polite, explained everything as th... See more
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Review summary
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My address was not showing as available, although I knew others in my street used Highland Broadband. First line (John) put me through to Sam, who could not have been more helpful. She went the extr... See more
Company replied
What a brilliant experience today. Two friendly and very helpful gentlemen. Installation went smoothly. Explained everything well. Set up devices for me. Connected straight away with super fast speed... See more
Company replied
Ritchie, Jordon, Chris and Jon were all very helpful and obliging. Installation was smooth and fast with no issues and everything was clearly explained. They also made sure we knew to get in touch if... See more
Company replied
Company details
- #13 of 46 best companies in Internet provider
- #22 of 59 best companies in Internet Service Provider
- #17 of 49 best companies in Phone and internet services
- #39 of 96 best companies in Telecommunications service provider
About Highland Broadband
Written by the company
At Highland Broadband, we believe that connectivity is at the heart of local communities. That’s why, since 2015, we’ve focused on closing the digital divide by rolling out industry-leading gigabit-capable fibre broadband to towns and villages who were otherwise being left behind by other providers. We know that access to ultrafast, reliable broadband is life-changing to so many people – you shouldn’t have to choose between high-quality connectivity or living in the location that you want. Ultrafast broadband gives entire families the freedom to work and play at home, regardless of where home is.
Contact info
Suite 2, Ground Floor Orchard Brae House, 30 Queensferry Road, EH4 2HS, Edinburgh, United Kingdom
- 0330 236 9900
- highlandbroadband.com
4.7
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just had my new broadband installed by…
Just had my new broadband installed by Ritchie and Darren. Very helpful and sorted everything out for me, including linking up my telly and devices. Explained everything and made sure i understood it all before leaving.
11 March 2026
Unprompted review
Reply from Highland Broadband
Hello,
Thank you for this fantastic review. We are very happy to hear that your installation went smoothly and that you received helpful and friendly customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Bailey and Michael Installation
Bailey and Michael were efficient and professional. My installation was quick and easy.
11 March 2026
Unprompted review
Reply from Highland Broadband
Hello Christine,
Thank you for this fantastic review. We are very happy to hear that your installation went smoothly and that you received professional customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Richie and Darren were very helpful…
Richie and Darren were very helpful installing my Highland Broadband today. They left everything tidy after installing, and were happy to answer any questions I had before leaving.
10 March 2026
Unprompted review
Reply from Highland Broadband
Hello Thomas,
Thank you for this fantastic review. We are very happy to hear that your installation went smoothly and that you received helpful and friendly customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
That's what I call customer services
It's said that the worth of a company is not in what they get right but how they tackle a problem. There was an error in my billing, Claire from customer services was exactly what you hope for when you have an issue. She was polite, efficiency and reassuring. She explained what would happen to my issue, how long it would take and who would be calling. She was as good as her word and thanks to Matt who was my final point of contact. Well done all and heartfelt thanks from one happy customer.
4 March 2026
Unprompted review
Reply from Highland Broadband
Hello,
Thank you for taking the time to write this excellent review. We are delighted to hear that you received such helpful customer care, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
2 great year's so it was hard not to…
2 great year's so it was hard not to recontract again
5 March 2026
Unprompted review
Reply from Highland Broadband
Hi Alan,
Thank you for taking the time to write this excellent review, your feedback is very important to us. We are delighted to hear that you are enjoying your broadband service, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
I would like to say thank you to Claire…
I would like to say thank you to Claire in Inverness for helping me to validate my voucher and being very helpful after many failed attempts by myself ! Also the service has been brilliant so far and would recommend the company.
5 March 2026
Unprompted review
Reply from Highland Broadband
Hi Carol,
Thank you for taking the time to write this lovely review. We are delighted to hear that you received such helpful customer care, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Problem Solved promptly
I had been extremely let down by my previous Broadband provider .
I phoned Highland Broadband and spoke to Claire who sorted my problem out for me .
She was very interested in the problem and was very helpful in getting it sorted out for me I.
she is a real asset to your Company
I have always been impressed any time I have phoned for help & Support everyone has been most helpful .
5 March 2026
Unprompted review
Reply from Highland Broadband
Hi Teddy,
Thank you for taking the time to write this fantastic review. We are delighted to hear that you received such helpful customer care, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Absolutely excellent to deal with.More…
Absolutely excellent to deal with.More than happy.
4 March 2026
Unprompted review
Reply from Highland Broadband
Hi John,
Thank you for taking the time to write this fantastic review. We are delighted to hear that you received such helpful customer care, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Cheerful customer service
Cheerful customer service. efficient in dealing with a problem. Highly reccommend this company.
2 March 2026
Unprompted review
Reply from Highland Broadband
Hi Margaret,
Thank you for taking the time to write this fantastic review. We are delighted to hear that you received such helpful customer care, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Booked installation - No Show
Booked installation. Travelled 600 miles to wait in for it. Received lots of emails saying ‘stay in or we’ll charge you’. Guess what - no installation team turned up and not even a phonecall to say they’re not coming. I recommend avoiding if you can.
2 March 2026
Unprompted review
Reply from Highland Broadband
Hello Andrew,
Thank you for taking the time to submit this review - your feedback is very important to us. We are really sorry to hear that this has been your experience so far and we are eager to get this resolved for you as soon as possible.
Our Customer Care team has advised that they are in correspondence with you to work towards a resolution.
Best wishes,
Highland Broadband
Michael and Richard installed our…
Michael and Richard installed our broadband. All went really well. No problem was too great, despite having to run cable to the house - over 50m. Fantastic speed!
2 March 2026
Unprompted review
Reply from Highland Broadband
Hello Thistlerose,
Thank you for taking the time to submit this excellent review. We are pleased to hear your installation went smoothly and you’re enjoying your new broadband speeds.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Been having speed problems on our full…
Been having speed problems on our full fibre broadband, but only on certain devices. Yasmin from the call centre in Inverness, patiently discussed the issue with me and helped correct the problem as I watched . My speed, which had been down to almost nothing, increased nearly 10 fold as she changed the wireless settings. She did not rush me and allowed time for questions and old geezer incompetence on my part. A thoroughly pleasant customer service experience.
25 February 2026
Unprompted review
Reply from Highland Broadband
Hi Martin,
Thank you for taking the time to write this fantastic review. We are delighted to hear that you received such helpful customer care, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Guys we’re on time and easy to work…
Guys we’re on time and easy to work with. No mess and put the equipment where requested.
27 February 2026
Unprompted review
Reply from Highland Broadband
Hi Gary,
Thank you for this fantastic review. We are very happy to hear that your installation went smoothly and that you received helpful and friendly customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
My installation experience great from Richie and Darren
My installation experience great from start to finish, Richie and Darren was brilliant, quick, clean and tidy with great customer service.
27 February 2026
Unprompted review
Reply from Highland Broadband
Hi Craig,
Thank you for this fantastic review. We are very happy to hear that your installation went smoothly and that you received helpful and friendly customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Michael and Stephen have been great…
Michael and Stephen have been great with the installation today. Nice clean work and friendly, helpful guys. Even stayed to make sure the heating worked!
20 February 2026
Unprompted review
Reply from Highland Broadband
Hi Lara,
Thank you for this fantastic review. We are very happy to hear that your installation went smoothly and that you received helpful and friendly customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Ordering and installation process
The ordering and installation process, using One Touch has been seamless, very informative and swift. Gifford, unfortunately, seems to have a legacy network, which is causing some delays in completing the registration of my up-to-date kit. However, Sara and Andrew have provided very clear information on the issues to be dealt with and are to hand to keep us updated on progress. HBNL inherited this network and are also expanding and updating it, which is good news. All of the staff dealt including the engineers, have been personable and clearly effective at providing clear appreciation of the clients needs to ameliorate the nuisance. Very well organised.
20 February 2026
Unprompted review
Reply from Highland Broadband
Hi Ian,
Thank you for this fantastic review. We are very happy to hear that the ordering and installation process went smoothly and that you received helpful and friendly customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Installation
Both Darren & Richie were very professional and talked me through the whole installation process. Richie was very knowledgeable and after installation ensured all devices were working and speeds were good in each room.
Their work was very neat and you would never have known they’d been in the house.
18 February 2026
Unprompted review
Reply from Highland Broadband
Hi Michelle,
Thank you for this fantastic review. We are very happy to hear that your installation went smoothly and that you received helpful and friendly customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
I had a problem getting onto my laptop…
I had a problem getting onto my laptop this morning with changing to highland broadband band phoned up got a lovely lady called Claire and she helped me was no problem to her, got problem sorted, and she didnt mind in the least much appreciated Claire thankyou
18 February 2026
Unprompted review
Reply from Highland Broadband
Hi Moira,
Thank you for taking the time to write this fantastic review. We are delighted to hear that you received such helpful customer care, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Excellent and very friendly
Excellent and very friendly. Micheal and Stephen did a brilliant job and made sure I was happy with the installation plans ☺️ would recommend
18 February 2026
Unprompted review
Reply from Highland Broadband
Hi Laura,
Thank you for this fantastic review. We are very happy to hear that your installation went smoothly and that you received helpful and friendly customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Michael and Stephen came to install my…
Michael and Stephen came to install my new broadband today. They did an amazing job in a timely manner. They worked through the snow and minus degree weather to get my connection up and running. Top job
16 February 2026
Unprompted review
Reply from Highland Broadband
Hi Lorna,
Thank you for this fantastic review. We are very happy to hear that your installation went smoothly and that you received helpful and friendly customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
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